Brayleys Cars - Brayley Honda Enfield Anmeldelser 

Dec 2023 bought 5yr service plan and Hondacare package for £1,200. I sold the car for DVLA enforced and verifiable medical reasons. I hoped that Brayley/Honda might offer a partial prorata refund in these extenuating circumstances where I could no longer use the car.

I was wrong to expect any refund. This, despite the fact that my wife, for whom the car had been bought died in the interim.

Double tragedy for me - big financial win for Brayley/Honda.

The cancellation contractual terms stated are indeed very clear and unforgiving - but I had expected a little sympathy and flexibility. Other manufacturers (eg Nissan) offer a refund less a small admin fee

This rigidity by Brayley/Honda is a great shame - all my previous dealings have been perfect.

WARNING DO NOT BUY THESE PLANS Tragedies and changes can occur in any family. This particular big business allows no leeway. WARNING

Excellent friendly staff.Two receptionist 10/10 and a gold star.Thanks

What a great service from Axendis Hagitooulou. He got me a good deal in a lovely car. Happy with his honesty and looking out for my interest, well appreciated Axendis.

Also receptionist Jen is always providing a good service and very friendly.

This is why i have been with them for over 6 years also very reasonable prices.

Having recently bought a car from Brayleys Cars we were really impressed with the car and particularly with the Sales Rep Shay Robinson. He was extremely courteous, helpful, knowledgeable and patient and really went extra mile to in deliver a great service during and after the sale.

The ladies at the service counter well the service they provided was excellent kept me informed througout the process. Top class 5 star service *****

Great friendly service and a fab video explaining what updates the car needed. Thank you so much.

The lady who helped me check in my car for a service was very helpful and pleasant. I was informed how long it was likely to take. My car was ready at the exact time that I was told. Faults with my car were pointed out. Overall a very pleasant experience

Richard was extremely kind thoughtful and a wonderful experience, 5 Stars ⭐

A professional & friendly welcome greeted me when I arrived for my car’s MOT & service yesterday.
In preparation of my visit, Jenifer had already prepared a quote for my next Service Plan, which I was happy to continue for the coming two years.
The paperwork was soon implemented.
The service & MOT was carried out to my satisfaction.
Jenifer & Jess are a credit to Brayleys, & I always feel welcomed as if I’m part of the Brayleys family!

When I brought my car in I was greeted by Jess, who was very friendly and explained what the recall was for.

I requested the tyre pressure monitoring system be repaired. I had previously set the tyre pressures and recalibrated the system several times.
Upon collection, the vehicle was checked and recalibrated. I drove home and the warning lamp illuminated again within two days. It appears the system was reset rather than repaired.
The recall work on the brakes was completed and a new wiper fitted but the vehicle was returned in a state of disrepair and was dirty.

Easy to book appointment for service and MOT. Dealt with by Jenifer on front desk at Enfield showroom when dropping car off who made the process very quick and easy and she ensured I knew the work that was scheduled to be carried out. She also made me aware of the extended warranty option and service contract I could take out. She made it a quick easy and pleasant process. I was dealt with by Jess on collection of the car who again made sure I was aware of the work that was carried out and the recommendations made on the MOT. Again she made it a quick easy and friendly process. I would happily recommend Brayleys Enfield to all Honda vehicle owners.

Jennifer and Jess first point of contact. Very friendly and efficient. Procedures explained simply and clearly. Contact details confirmed and we were notified as soon as the car was available. Very helpful with paperwork and warranty.

My vehicle has been with Honda Brayley since Wednesday 18th February 2026.
Today is Wednesday 25th 2026.
I am a motability customer my vehicle needs electrical update setting.
I have had no updates from Honda i only know the situation because i have had to call up within the last week as I've been left in limbo.
When i spoke to someone on Wednesday 24th my vehicle wasn't even in the garage it was still on the forecourt.
I've nothing else to say at this point
I've literally been crying as I've also been left without a curtsey car appointments missed and left a prisoner unable to get anywhere with no updates has left me feeling very vulnerable and sad

Friendly people and prompt turn around for my service, whilst I waited.

I had my MOT with Honda. Customer care was excellent! Very polite and helpful. Happy to answer any questions.
If you sit and wait for your car, you can help yourself to tea/coffee.

Courteous, polite and helpful

Very professional from start to finish for service/MOT, front desk kept me updated throughout the day and even rang next day to make sure all was well.

Fast, helpfull and efficient and smooth service
Drop car off at 08:00
I got it back 09:30

Very professional and smooth experience from start to finish. I just bought a new Honda and traded in my old one, and the whole process was super easy. The team was friendly and made everything straightforward with no pressure. Really happy with how it all went — would definitely recommend!