Writing I am disappointed with my experience. The item I received is faulty, and I would like to return it for a refund. However, after visiting the website, I was unable to find a clear returns o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Arrived promptly wrong item was received this problem was sorted out immediately and goods received were exactly what we wanted very good customer service.
Virksomheden har svaret
Prompt service, great range of underwear designs on offer plus some kind of voucher with every purchase made. I am holding onto my free delivery one just received for now to see what arrives on their... Se mere
Virksomheden har svaret
Boxers and briefs went above what I expected. I had messed up my delivery with a specific order. I had accidentally chosen the standard x4 day delivery option when I actually wanted the next work... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Set up in 2005 and serving more than 400,000 customers since then, Boxers & Briefs is the UK's leading online retailer for designer underwear, swimwear, clothing and socks, for men, women, boys, and girls. Selling great designer brands like Calvin Klein, Gant, BOSS, Tommy Hilfiger, Puma, Bjorn Borg, Ted Baker, HUGO, Lyle & Scott, and more. New management re-instilling a priority focus on customer service: - great brands at the best prices - free UK delivery for orders above - same-day / next-day dispatch for most orders - regular special offers for existing customers
Kontaktoplysninger
Unit 10-11, Sheering Hall Farm, CM7 4QY, Shalford, Storbritannien
- 01376 - 806 006
- sales@boxers-and-briefs.net
- www.boxers-and-briefs.net
4,6
Fremragende
265 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review
Absolutely excellent from start to…
Absolutely excellent from start to finish very pleased with the items.
Great service many thanks
M L
12. maj 2025
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review
Tremendous customer servics
Lovely quality items. Quick delivery. The best customer service that I have ever experienced. Such a refreshing change in the day and age. Simon went above and beyond to track down the missing parcel which I had returned to them (I had ordered more than one size for choice and was returning the items which did not fit) and which had been left at the wrong address by the courier, saving me from losing a significant amount of money.
I would give them more stars if possible. I can’t recommend them enough.
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for taking the time to leave your review
Besvarelse fra Boxers & Briefs
glad to hear it, thanks for leaving a review
Order 1
Quick delivery +let me know about my items from ordering to delivery. I love my items + will defo shop with them again
17. april 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving your review
Non existent service. Dont pay extra for Next Day Delivery
Ordered a Hugo Boss hoodie in time for an upcoming trip away so paid NEXT DAY delivery, 5 days later I receive an email telling me the item has been shipped Royal Mail 48 hour service & im now away! They dont bother to respond to emails but no doubt they will respond to this review & come up with some excuse to paint themselves in a good light. I dont believe the positive reviews, awful awful service
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Boxers & Briefs
I have spoken to the customer, apologised, and hopefully made good
We sent out parcel 1 day late, and via tracked48 instead of next-day service by mistake (this was during temporary warehouse cover due to holidays)
Upon finding this error out, we:
- refunded his postage in full
- gave him £10 off his next order with us
We love making our customers happy, and hate it when something falls short of that but always look to rectify any errors where we can, and as early as we can.
Very pleased with the service received
Very pleased with the service received. Items are great, good quality and better than the pictures.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Boxers & Briefs
very nice to hear, thanks for leaving your review
Brilliant quality and fast service 10/10
24. marts 2025
Besvarelse fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Excellent quality Calvin Klein briefs
Excellent quality Calvin Klein briefs, excellent fit, very quick delivery
24. marts 2025
Besvarelse fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Besvarelse fra Boxers & Briefs
very nice to hear, thanks for leaving, hope to welcome you back soon
Great price and quality !
Great price, excellent quality items, free shipping - simply a perfect transaction !!
24. marts 2025
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving, please spread the word!!
Excellent service.
24. marts 2025
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Very embarrassed as should have shopped…
Very embarrassed as should have shopped at Boss. First time buyer, the 5% subscriber offer was not there. Worst of all, I bought an item, they offered free delivery or it says clearly "delivery calculated on check out" sent the gift to France for Euro equivalent, but on reception, they asked 22euro if they wanted to have the parcel. Embarrassed I contacted boxers and briefs and they gave me a story about yes but you paid less that's why and it was to cover the duty fee that is somewhere...so no, as I paid the same as I would if delivery was here in UK and Under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008, traders must clearly disclose all charges before a contract is made. Hiding duty fees in small print or applying them after advertising 'free delivery' is unlawful and could constitute misleading or unfair trading."
Do not shop there. I shall contact Boss and made them aware
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Boxers & Briefs
We were very disappointed to read this review, which I do not think is very fair.
A 1-star seems very unfair for the service we delivered.
Obviously we realise that we cannot keep all our customers happy, occasionally things happen that are outside of our control, but we feel that this particular customer complaint is very unfair.
No.1: We did not charge the 22 Euro, this was Customs, which we do disclose on our website that the customer may be asked to pay.
No.2: The customer was not charged VAT, so the saving they made could help fund the 22 Euro charge.
No.3: We refunded fully this 22 Euro charge, out of goodwill, as we were told that the parcel was sent directly to the recipient as a gift, and it was embarrassing that the recipient had to pay a charge to receive.
No.4: We did not charge a delivery fee (the cost is circa £10-£12, which we paid for as a special promotion).
No.5: We dispatched the order the very next day, nice and promptly, and tried to deliver a great service.
No.6: The 5% offer was there, but it had to be earned by signing up to our newsletter, which would then produce a code for the customer to use.
No.7: The product that the customer is a great BOSS underwear set, and we offered it a great price, with free delivery, so really they got a great deal. Hopefully they feel happier than what this review implies.
You did what you promised
You did what you promised. I could also speak with a real person.
17. marts 2025
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Comfortable
Great price, speedy delivery,came earlier than expected. Will use this company again.
13. marts 2025
Besvarelse fra Boxers & Briefs
lovely to hear, thanks for leaving a review, please spread the word!!
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Fast delivery
Fast delivery. Very pleased with my order. Have ordered again and will use again. Recommended to all
10. marts 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review, please spread the word!!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.