Writing I am disappointed with my experience. The item I received is faulty, and I would like to return it for a refund. However, after visiting the website, I was unable to find a clear returns o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Arrived promptly wrong item was received this problem was sorted out immediately and goods received were exactly what we wanted very good customer service.
Virksomheden har svaret
Prompt service, great range of underwear designs on offer plus some kind of voucher with every purchase made. I am holding onto my free delivery one just received for now to see what arrives on their... Se mere
Virksomheden har svaret
Boxers and briefs went above what I expected. I had messed up my delivery with a specific order. I had accidentally chosen the standard x4 day delivery option when I actually wanted the next work... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Set up in 2005 and serving more than 400,000 customers since then, Boxers & Briefs is the UK's leading online retailer for designer underwear, swimwear, clothing and socks, for men, women, boys, and girls. Selling great designer brands like Calvin Klein, Gant, BOSS, Tommy Hilfiger, Puma, Bjorn Borg, Ted Baker, HUGO, Lyle & Scott, and more. New management re-instilling a priority focus on customer service: - great brands at the best prices - free UK delivery for orders above - same-day / next-day dispatch for most orders - regular special offers for existing customers
Kontaktoplysninger
Unit 10-11, Sheering Hall Farm, CM7 4QY, Shalford, Storbritannien
- 01376 - 806 006
- sales@boxers-and-briefs.net
- www.boxers-and-briefs.net
4,6
Fremragende
265 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Boxers & Briefs
great to hear, thanks for leaving
I do not recommend shipping abroad
4. marts 2025
Uopfordret anmeldelse
Sent the wrong coloured item
Sent the wrong coloured item. Don't respond to emails and then when I finally managed to get some feedback they said they have never stocked the item sent and no refund etc. Item they sent me is actually shown on their website. Awful retailer please don't buy from them
1. februar 2025
Uopfordret anmeldelse
great price and great delivery
great price and great delivery. Authemtoc quality original goods Been stung before from other supplier but these are A1.
24. februar 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review
Worst Service I’ve Ever Had!
Worst Service I’ve Ever Had!
The people who run this are not only extremely rude and extremely unhelpful they will still your money and completely ignore you! They have been ignoring my emails which I’ve asked them for a refund for my item not arriving, they haven’t done this and can’t even be bothered to reply to me. Please do yourself a favour and DO NOT SHOP HERE! Honestly not worth the hassle
15. februar 2025
Besvarelse fra Boxers & Briefs
I can confirm that the parcel was dispatched on Sat 15th Feb, and Royal Mail confirms as delivered to the customer on Mon 17th Feb, as per the tracking and picture below:
https://www.royalmail.com/track-your-item#/tracking-results/ND912629209GB
The parcel was delivered to the customer, by Royal Mail's tracked 48 hour service, with a photo showing delivery:
https://www.royalmail.com/track-your-item#/tracking-results/ND912629209GB
The customer lives in an appartment block and say that they or their neighbours or the reception/concierge never received the parcel
The customer confirms that they never received it
We have raised an investigation with the Royal Mail (ref: 50303-003336), and will refund/replace the parcel for the customer once investigated. The tracking shows good delivery to the address, so our policy is to raise an investigation with Royal Mail before resolving, as this is a very serious issue - either a parcel has been stolen by someone in the building, or the Royal Mail has acted fraudulently.
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving us a review
Item received promptly and as described.
3. februar 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving us a review
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving us a review
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review
Eerything went extremely well
Everything went extremely well. And all arrived on time exactly as promised
24. januar 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review
Quality products and…
Quality products and professional.service
Couldn't ask for better 👍
20. januar 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks for leaving a review
Branded quality items
Easy to order. Good value items. Quality branded goods. Speedy delivery and great comm7nication
15. januar 2025
Besvarelse fra Boxers & Briefs
nice to hear, thanks
Arrived quick and just as described
Arrived quick and just as described. Simon is a gem. Definitely will come back
3. januar 2025
Besvarelse fra Boxers & Briefs
thanks, nice to hear
Besvarelse fra Boxers & Briefs
nice to hear, thanks for making the effort of leaving a review
Besvarelse fra Boxers & Briefs
nice to hear, thanks for making the effort of leaving a review
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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