Bowers & Wilkins Anmeldelser 

De db3d heeft door stukje foute software bij lage volume een kloppend geluid, heb nu de REL 812s als vervanger een top alternatief, overigens heeft b&w het probleem wel toegeven en aanschafbedrag heeft vergoed.

Awful customer service. Very poorly designed products. They may sound good but they will fall apart and B&W just wont care. So bitterly disappointed and I saved for the PX8's . By Px7 arms broke & B&W didn't care either. Should have taken the hint. Never buy another product from them ever.

Terrible support. Waiting mors than1 year gor thd promised update for the Zeppelin multiroom.
No news, no anwers to mails, nothing.
Very bad experience after I bouhht 2 very expensive Zeppelin.

Second PX5 with same malfunction on loudspeaker now left side. First scratching, then dead. Never buy anything from B&W. Excellent Sound but poor quality. Service in Germany was very good (Nettetal). They replaced the first one with a new one. But now guarantee is gone

I have zeppelin and the a7. Both broke after 5 to 7 years of very mild and infrequent use. Spoke to the customer services and got the a7 repaired. Broke again. The blow out easily if you have a power cut. Never again. The customer service manager for the company asked me how long is a piece of string when I told him about this issue. Avoid

I have been waiting 3 months for a faulty DB3D sub to be collected and repaired/replaced. I will not EVER buy from this company again. B&W say they need the retailer to issue a collection request the retailer says B&W won't give let them issue the request. Utter garbage. Avoid Avoid Avoid

Ich habe im Laufe der letzten 8 Jahre insgesamt 5 Kopfhörer der Firma Bowers & Wilkins besessen und muss sagen, dass es das jetzt endgültig für mich war.

Angefangen hat es 2014 mit dem P7. Da ging das 1. Gerät nach 3 Monaten kaputt. In der rechten Hörmuschel kam es zu Verzerrungen. Der Hörer wurde vom Verkäufer ausgetauscht. Das Austauschgerät schaffte dann immerhin 18 Monate. Auch hier kam es dann zu Verzerrungen in der rechten Hörmuschel. Nach vielem hin und her hat dann B&W das Gerät auf Kulanz getauscht. Das Gerät hielt dann 10 Monate.

Als der PX7 dann heraus kam, habe ich mir diesen gekauft. Nach 10 Monaten war die Elektronik hinüber. Der Hörer wurde dann von B&W kostenlos getauscht. Das Austauschgerät schaffte immerhin 14 Monate.

Nicht falsch verstehen. Solange wie die Kopfhörer funktionieren, sind sie grandios. Nur ist es leider so, dass sie eben nicht lange funktionieren. In der Preisklasse derart unterirdische Qualität ist einfach nicht hinnehmbar.

Will never buy again. Have had nothing but connection issues with my wedge. Sick and tired of constantly losing connection. Today I removed the speaker and am not able to reconnect. Lasted 3 years. Way too expensive for such crappy quality.

Don't buy anything from Bowers and Wilkins. I first bought the B&W P5 wired headphones they were great, I eventually gave them to a friend in mint condition. That was only because I'd bought a pair of P5 wireless headphones, they're currently still in perfect condition. I then bought the P7 wireless headphones, they lasted 5 years before breaking at the metal connections. Finally I bought the PX7 wireless headphones, within 4 months the earpads had disintegrated (causing an ear infection destroying my right earbud). The ear pads are not leather as they used to be hence their quick disintegration, they are (supposedly) available to replace for £30 if you can find them anywhere. Do NOT buy these products now as they are low quality but high price for the 'consumable' ear pads. My next headphones will be BOSE or SONY. I will never buy B&W again and I advise you not to consider them. Take from this review what you will. I previously bought P5 wired, P5 wireless, P7 wireless and finally the PX7 and these are the last. AVOID this company. Cheap mass produced trash with disintegrating parts. I've now started using them with the earpads removed. Ironically this makes them more comfortable.

Ersatzteile für einen so teuren Kpopfhörer nicht verfügbar. Das macht die Konkurenz aber viel besser. Nie wieder Bowser&Wilkins

I purchased a pair of PX7 S2 in Oct.2022 had them replaced 4 months later for a ripped ear pad. 2 months later the new pair had the same issue. got a support letter stating that is normal wear and tear and not covered under 2 yr warranty. I will have to pay for any help, even though I am still under warranty.... if this is the case, I will post a picture online to warn others about this horrible product support

My p7 wireless headphones stopped working on the right side contacted customer support to be told we can't fix them so here's 25% of as an act of goodwill to buy another set! ....don't think so now a happy B & O user absolutely rubbish support avoid this company and their shoddy products.

customer support is horrible will not purchase another product from them because of that.

I am a very loyal B&W headphone fanatic but feel i have to write a negative review in the hope that B&W listen and improve. I have, over the last 5+ years had the PX5, the PX7 and now have ordered the PX8 McClaren.
The PX5 were gorgeous however after a few years the metal snapped so became unusable - the PX7 looked more robust but the ANC decided to play up after a few years and the arm started to wear. I typically use them for a year mildly, then give them to my autistic son who uses them literally all day long and every day. I am now of the opinion that they are not for daily use. I was offered 25% off a new set of Px7 S2 which i didnt take up as i wanted the PX 8's - perhaps i will ask for a retro discount but doubt i will get it despite the loyalty. My son has actually opted of the sony's now, apparently pretty close and a lot cheaper - in fact the ANC is actually better in his opinion. Thats the product gripe - the customer service and ordering process is another thing. If you order direct you dont even get a confirmation email. I ordered Saturday and its now 3pm Monday with an expected delivery date of tomorrow (Tuesday - I need them for a trip) and still no email. Nothing. No idea if i should plan to be here tomorrow! Support tend to answer very basically and without commital. Lets hope the P8's last better than their forebears.

Bowers & Wilkins Zeppelin, best looking network speaker but worst working. Software and Alexia doesn’t work at all. The App has to rescan for devices every time I use it, and I have to touch it every time. It can be used as a very expensive Bluetooth speaker nothing else. The software is 100 % defect. As of latest update march 2023 – buy something else

Extraordinary bad support.

I Bought the newest € 700 headphones (PX8) from Bowers. They were faulty out of the box. Not charging, shutting down constantly while charged, bluetooth jingle doesn't stop playing )
After e-mails with Bowers support I was allowed to come bring them in to a shop 2hrs driving from my house. After not hearing anything after a month I called and they were so kind to let me know that there was a package for me, 2hrs away.
It was the same pair, no fault found. You can imagine how I felt to hear that after a month...
Now Bowers will not respond to my messages, I called Bowers support in several countries. My retailer only offers to send it back to Bowers again. No thank you. Now I'm stuck with an expensive pair of faulty headphones.

It's my 4th Bowers product, stay away folks. The only thing premium about it is the price.

Ich habe im September 2022 einen PX 7 Kopfhörer über Euronics erworben. Anfangs funktionierte alles wie es soll, nach Weihnachen war die linke Hörmuschel komplett still und der Klang auf der rechten mies. Ich sandte den Kopfhörer an Euronics zurück, die ihn wiederum an Bowers& Wilkins weiterleiteten. Am 29.12.2 kam das Gerät bei Euronics an, ich warte bis heute, 17.02.2023, auf eine Rückmeldung, Bowers &Wilkins sagte mir telephonisch, dies sei Sache des Händlers.

Absolutely shocking experience with B&W. Having saved for many months to purchase a pair of the company's PX5 wireless headphones (approx. £280) I was extremely disappointed when one of the earphones stopped working after approx. 3 and a half years. Understanding that my product was out of manufacturers warranty, I contacted their support desk to ask how I could go about returning the product for a repair, which I was happy to pay for.

Imagine my amazement when the response that came back from B&W was that the product "could not be repaired" but that if I was to pay them £285 MORE I could "upgrade" to another model. Absolutely shocking.

When I spend almost £300 on a pair of headphones branded and marketed as "premium" not only do I expect them to last 10-20 years, if they do fail I expect them to be repairable. Bowers and Wilkins must appreciate that they only exist because of the resources they use to make their products - I find a business in 2023 that treats products that retail for £300 as disposable, throw-away items deeply shocking and hugely irresponsible.

Shame on you, B&W.

And to then ask a loyal customer to double their investment in order to get a working product (which let's face it, is likely to last 5 years tops) is really showing a lack of respect for those who work hard to buy their products.

So - if you're thinking of purchasing some of their products I would think VERY carefully and consider other brands that are of higher quality and offer a reasonable and responsible return-and-repair service.

!!!Don't buy Bowers and Wilkins!!!! I have 3 pairs and only one works. One will not hold a charge. The other pair one earbud shorted out and muffled sound. CUSTOMER SERVICE IS WORST IVE EVER EXPERIENCED. Very difficult to deal with back and forth emails intentionally to discourage any return or repair. Impossible to deal with. Furthermore not enough control on devices and they will stop functioning and company will leave you out in the cold for repair or replacement.

New Pi7 ear buds - they lack A LOT of touch controls that basically every other wireless bud has even ones at 1/3 price - they dont even have volume control which is nuts. sound is decent but the need resetting all the time as touch controls stop working altogether so you cant start / stop, skip to next track - anything.

Customer support couldnt give less of a care. It seems that complete lack of care re their customers is a B&W trademark from what ive seen on internet. They must have the mentality that they are premium and we should feel honoured they sold us something.

well, hopefully that will only work for so much longer - they are living on brand name alone - and the fact is other brands out there provide better quality products with better functionality and dont look at their customers like something stuck on the bottom of their shoe.

B&W will have a rough landing one day, and come up with every excuse under the sun re spiral of death - but fact is they just have entrenched culture of being lazy on product quality and features and couldn't care less about unhappy customer experiences. The world needs less companies with that culture / leadership and more companies that do care rewarded with peoples hard earned spend instead.