Bowers & Wilkins Anmeldelser 

I was bought a pair of Pi7 S2 wireless headphones for Christmas.
I can not believe these are a Bowers and Wilkins product they lack any sort of credible sound quality being thin sounding with no bass at all no matter how I tweaked the sound or tried different ear buds tips I couldn't get a decent sound or volume from them!
Utter cheap rubbish at a far from cheap price tag.
My advice do not waste your time with these headphones look elsewhere.

We bought 2 sets of headphones as they seemed so good at first. Sadly, on both sets used by two different people in two different houses! On both sets the cheap plastic covering the ear pads split and failed!
Shameful design!

Used to be the most amazing brand. Been bought and sent down the toilet drain. Stay away.
Got a very expensive set of speakers (formation series) . Been an endless stream of problems. From Alexa never working, to sync of music being wonky across speakers, terrible app , absolutely useless customer service, loosing access to my account and I can continue for ages…
If it was just bad products, it would just be a brand that doesn’t match competition, but it used to be one of the best audio brand on the market and I find that incredibly sad.

Ive seen my fair share of irresponsible, intentionally deceptive business practices as a former consumer electronics service manager and enthusiast, but B&W takes the cake.

Bottom line: they knowingly continued production of the PX line of headphones despite discovering a fatal structural design flaw in the bands. These headbands will snap just below a pivot point that makes them essentially unserviceable and therefore very expensive to address given the quantities which these were sold in.

The goodnews is youre likely to get ~2 years of daily use out of them, but i wouldnt count on much beyond that. And certainly dont take my word for it. take a look around: youtube, bestbuy, reddit, highfi forum review sections…one gentleman even purchased the URL (web.archive(dot)org/web/20211215194226/https(colon slash slash bowerswilkins-px(dotcom/ ) and created the website out of spite dedicated to the problem.

There are plenty of hifi manufacturers out there, dont by Bowers and Wilkins.

Bought a pair of headphones from B&W via Selfridges for circa £600. Stuffing came out of headband after a few months. Sent back to Bowers per Selfridges terms and conditions for an inspection on 4 October. I have heard nothing since. According to Selfridges there is no update from Bowers. They appear to be simply ignoring them. I would be careful before buying

I have been communicating via Email with Christian at B&W in California for two weeks now, have asked several questions and have not gotten any useful information or answers to my questions. Instead of answering my questions, he replies with a question to me or a request for pictures of the unit.

Im April diesen Jahres kaufte ich mir die PX8 - Kopfhörer, im Juli war plötzlich, während einer Tv -Sendung, nichts mehr am linken Kophörer zu hören. Ich brachte die Kopfhörer am 26.07. zum Service vom Mediamarkt, die sie an Bowers& Wilkins weiterleiten. Seitdem habe ich nichts mehr von ihnen gehört, geschweige denn sie repariert zurückerhalten. Mein Anruf beim Mediamarkt bra chte mir die info, dass sie noch in der Reperaturwerstatt seien!!!

Kopfhörer P5 extrem selten benutzt NP damals 400€ von selbst kaputt gegangen, Lautsprecher Preference 6 waren mehr in der Werkstatt als zuhause. Der letzte Rotz nie wieder B&W.

Achtung die Produkte von Bowers & Wilkins kannst Du nach kurzer Zeit wegwerfen. Der Kundenservice ist eine Unverschämtheit!
Allein diese E-mail Antwort spricht für die Unfähigkeit der Kundenserviceabteilung: "Bedauerlicherweise ist für Ihr Gerät kein Update mehr verfügbar. Haben Sie ein Problem mit Ihr Zeppelin, wenn Sie versuchen, ein Update zu machen?"
So einfältig und an der Sache vorbei kann nicht mal ein Computer antworten!
Dese Antwort ist nur ein Beispiel.
Auf ein und diesselbe Frage bekommt man jedesmal eine andere negative Antwort, aber nie einen Support!
Nie wieder diese Firma !!!

I bought the px7 and they only lasted one year before breaking. Don’t buy any of their headphones, the are not the same company anymore

After sales service is rubbish, it’s not cheap, they also have David Beckham advertising for them, I would not buy from them again,I tried to email them on a Bluetooth problem what a joke, go to a good reputable company.

Habe den PX7 2S vor ca. einem Jahr online gekauft und relativ wenig genutzt.
Nun haben sich die Ohrpolster verabschiedet, da der verwendete Klebstoff nicht gehalten hat.
Nachdem ich mich per Mail mit dem B&W Kundendienst in Verbindung gesetzt hatte, bekam ich die die Antwort, ich sollte mich mit dem Händler in Verbindung setzen, um eventuelle Ansprüche geltend zu machen.
Auf eine zweite Mail von mir bekam ich die Antwort, laut Vertrag ist der Händler für eventuelle Garantieansprüche zuständig.
Ich bin der Meinung ,bei einem Kopfhörer in dieser Preisklasse darf nicht nach einem Jahr so ein Schaden auftreten,sollte es dennoch passieren,wäre es nur angebracht,diese Sache auf Kulanz zu regeln.
Für mich war das deshalb das erste und das letzte Produkt von B&W.

I wish there was - star to rate.
I bought Px8 headphones (700euro) 3 months ago. The head bend leather is gone and I read that the glue and design is the common problem. Where was the quality control?
Second thing is… I went back to the shop Harvey Norman in Waterford Ireland and reported the problem. They took pictures and emailed the distributor for Ireland. As it was Sunday they said we are going to contact you on Monday… I did not hear from them till Wednesday so I rang and was told that nobody responded to the email. I was assured another email was sent and they will contact me the very next day… again nothing happened. I rang inFriday just to be told the very same - nobody responded from the B&W and they will contact me later…
Stay away from them - my advice as there are other great headphones with better noice canceling and cheaper option.

Update.

After few weeks I got a new pair of PX8 so so far its all good and I have to change my review and experience rating.

I bought an A7 speaker 8 or 9 years ago but it has stopped working. The customer support department have passed me from one area to the next, without taking any ownership for the issue. I have now been told the speaker is defective but cannot be repaired by them as they no longer carry the parts.
I had thought (at the time) it was worth paying a higher price to get a superior product, but turns out that the quality and post sales support are very poor. Very disappointing product.
I would advise other customers to stay away from buying higher priced products from a company that does not provide a quality product or level of support.

Na de weergaloze PX7 na 3 jaar verkocht en de PX7 S2 hoofdtelefoon gekocht bij Coolblue. Deze is nog mooier zit fijner en wat een geluid weer waanzinnig zo kraak helder. Ik ben geen audiofiel maar naar mijn beleving is het hoog midden en prachtig laag nog beter dan de gewone PX7 en de prijs betaalbaar ook voor de gewone man. Ik wil nooit meer een ander merk hoofdtelefoon wat een klasse.

Purchased a pair of Px8s about 1.5 years ago for approx £600. Expected the to be top notch for build quality. Keeping in mind that I only use them for light use once or twice a week, they only stay at home so are never subject to any undue stress. The leather lining on the cushioning has already begun to pull away! When I asked customer service if there's anything they can do out of good will, they said they'd need to consider if this was in warranty or not and I'd have to do a full return, and if it's considered out of warranty then the minimum charge would be at a minimum of £116!! Absolutely shockingly poor service considering how expensive these headphones were. Really not impressed. Used to have a set of P3s which lasted me over half a decade. Sad to see that quality of recent items isn't even half as good. Will not be purchasing from them again.

I asked a question about an old CDM1 set of speakers and their reply was generated by AI

"I hope to have served you in your quest for reviving your old speakers and you maybe come to a personal solution."

When did a human ever respond as such ?

I sorted it out on my own .

Absolutely terrible I would give 0 stars if I could
my wireless headphones have caused nothing but problems since day 1
such as
not holding charge
stopping and starting for no reason
connection issues
Incorrect information on phone GUI
just completely unreliable and not worth the ridiculously high price tag
I'm already on my second set after experiencing the same issues with my first pair so it's certainly not because of one faulty system
Couldn't recommend less
0/5

Die Produkte selbst sind top, aber der Kundenservice ist katastrophal. Auf eine Bestätigungsmail warte ich seit Monaten, bei der Produktregistrierung bleibt der Prozess irgendwo stecken. Eigentlich schade, denn die Produkte sind wirklich gut.

Owned a PV1 for a few years which worked perfectly at high volumes. The unit stopped working as the power unit failed. When the courier came around to pick it up he dropped it and it rattled ever since. They won’t repair the damage they caused! Been trying for years