I bought Bowers & Wilkins headphones from Compumail. From the very first day, I had problems with them, so after a while I sent them back for service. Even after 5 weeks, I still haven’t received a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
2mal die identische Anfrage gestellt. Bei der ersten Antwort erneut hinterfragt. Keine Antwort erhalten, wobei meine Frage vermutlich ein 10jähriges Kind hätte beantworten können. Vermutlich hat... Se mere
Schlechte Erfahrung mit dem Support. Bei zwei selten genutzten Lautsprechern (AM-1) hat sich jeweils nach der Garantie intern ein Draht gelöst, sieht nach einen Materialfehler aus. Vom Support kam ein... Se mere
Der Wireless Kopfhörer Px7 S2 von Bowers & Wilkens ist ein echter Knaller! Endlich kann ich, befreit von jeglichem Kabelgedöns, Musik auf meinem iPhone 13 Pro in HiRes (24 BIT 96 kHz) Audioqualität g... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins
Kontaktoplysninger
Storbritannien
- www.bowers-wilkins.co.uk
1,8
Under middel
186 anmeldelser
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Superb after-sales service when compared to other brands
I purchased B&W C5 headphones approximately 18 months ago. Unfortunately, I found that when I was walking with them recently, the sound would cut in and out, as if the wire had frayed inside.
I dug out my old receipt and got in touch with B&W CS. They sent me returns authorisation on the Monday, I posted the headphones back on the Tuesday. I was fully expecting to wait 2-3 weeks, and as I begun to consider what my life would be like without sound on the tube, Thursday arrived. It was on Thursday that I received a notification from B&W CS to say that they could not fix the fault and so were sending me brand new ones. Fantastic, I thought!
To my absolute surprise, the new C5's arrived on Friday. So, we are talking about 4 days turnaround, less than 1 working week. I have never experienced this service with competitor brands. Well done B&W, this is how after-sales should be done!
For example, I won't name the company, but I had something that stopped working after 11 months. I was fobbed off from pillar to post, passed from store to store (the store I had purchased my item from had gone bust), with no one wanting to take ownership. I appreciate the stores are independently owned, but it's not the after sales service you expect from purchasing a £5k+ speaker system. B&W recognise who their customer base is, and work relentlessly to ensure they are ticking the right boxes in terms of customer satisfaction.
Special thanks to Ebony in the CS Team. She responded to all of my emails within a couple of hours maximum, and provided me with thorough explanations about returns processes. She has been a great help in keeping my confidence in B&W high!
7. november 2014
Uopfordret anmeldelse
The customer service are the rudest people ever.
I need to get my product be fixed, and the whole experiences with the B&W customer team was just unbelievable. Whenever they say they will connect you to someone to help you, they will just mute there microphone and let you wait on the line forever.
6. maj 2014
Uopfordret anmeldelse
Astonishing sound - hard work to set up
I bought the Zeppelin Air for it linking straight in to to my itunes system and control from iphone. The sound it produces is quite simply astonishing. i had been used to 'whole' sound with previous Bose systems and docks, but this is almost unbelievable.
Setting it up on the wireless network is not as simple as it could have been, especially when I then changed my router and had to go through the whole sorry process again. Tip - when its set up sit back and enjoy it, dont change your router!!
20. juli 2011
Uopfordret anmeldelse
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