Bournemouth Airport Anmeldelser 

Everything about bmth airport is dreadfull. Expensive substandard food. Long waits.long queues . Poor parking. Bad taxi access.rubbish baggage collection area . Signs and screens with wrong info. Late flights . Too many same time departures . Too small . Makes you want to cruise.

I have used Bourenmouth airport a few times since it is very convenient to fly from here but with more than 20 years of flying from this air port for holidays , sadly , I am not satisfied or convince that this airport is equipped and capable of delivering international flights which likely will put Bournemouth on the map for economic growth and reason for expansion globally . It will remain the same as before and will never be a viable and successful airport for the foreseeable future. It is stagnant and no room for improvement and will never be a competitive market.
Few reasons behind my personal opinion and had an experience recently which prompted me to write this review.
Firstly , there is no local bus service that comes right in the airport premises or even at designated drop off area/ pick up areas for people who wants to save a bit of monies but instead you will have to use a taxi or a friend/ relative for a 5 pound fee drop off and pick up. There’s a bus service but very very very limited and you will have to walk from the main road with your luggages going down the lane to the airport.
Secondly , there aren’t enough facilities in the waiting areas, families with children don’t have enough spaces for them to be able to use and the departure lounge is far more dated , chaotic and crowded at peak times .
Thirdly , there no proper signage for toilet facilities and other services offered in the airport , if there are any other services which I don’t know, The toilets are dated , dirty, smelly and very much needed a refurbishment which is a basic need in a modern airport.
There is only one water fountain in the departure lounge delivering very slow and little water so expect a long wait and queue, don’t be surprised because some people thought that this queue is to check in !
WiFi signal is non existent so expect to use your mobile data but then again 5g don’t think works on this airport and expect a very poor signal .
Picking up bags after a holiday on a very noisy carousel is another thing , you expect a highly maintained facilities but not on this one.
Recent Bournemouth echo report said it is rated as UK’s top 6 airport from ?Which survey , i certainly agree with efficient check in , swift process and friendly staff in a small airport but other things needs to improve as o I mentioned above .
I certainly hope there will be improvements as there are expansion and metal cabins outside / attached to the buildings but hopefully it will come sooner. I wish Bournemouth airport will be a major international airport in the south declogging Heathrow and Gatwick airports.

Very disappointing experience at Bournemouth Airport. Facilities are nowhere near good enough for the number of passengers coming through. The queues for coffee and food are absolutely ridiculous – you can be waiting longer than your flight time just to get served. There’s no point adding more flights if the infrastructure can’t cope with the basics. Passengers Deserve better

Dreadful airport for parking. The facilities are really poor. Inexperienced staff "This is my first day" that do not know what they are doing but put on front desk. Dreadful bar and restaurant with exorbitant prices for tiny portions. A really poor start to our holiday.

Staff are supportive and friendly, they are very good at their jobs, but you see suited and booted managers acting like they need do nothing to earn a wage. Management roll your sleeves up and support travellers and your colleagues.

Booked a holiday to Faro. Have not flown from Bournemouth for 10 years. Amazing. Arrived at Airport 2 hours early as requested.

Escorted by Jet 2 staff to check in 3 minutes. Went to security 5 minutes max, even though I had a pat down. Very busy in terminal as 6 flights due to leave. Queued for 5 minuts for coffee and croisant but got a seat and filled water bottle. After 30 minutes flights began departing. The terminal then began to empty until it felt very empty. We then had to queue to board plane as usual and flight took off on time.
Landing was even better. 5 minutes early. Took what seemed like seconds for plane to taxi to terminal stand. Once we disembaked waited for 10 minutes for luggage. Walked out of terminal . Took taxi outside which was waiting and driver helped with luggage.

Had such a good experience have booked Madeira in Autumn.

The security line was horrific. They had 4 flights taking off in the space of 10 minutes and despite having the recommended time we still only got through as they announced the final call. There was one security line working and even that stopped at one point. Parking is crazy expensive and there are minimal facilities. It is becoming less and less of a convenient option. With the new development planned we will avoid for a few years

Hooray for more flights out of Bournemouth. It was a pleasure to use the service today., and it was all so swift and organised. Duty free were brilliant. Keep the good work up.

The taxi service at the airport is a complete scam. I was too tired from my trip to realize I was being overcharged by the driver. Perhaps it was just this individual, a gentleman from Ghana wearing a hat and with a earring scar on his left ear.
My family and I arrived on Monday, on a Jet2 flight from Faro to Bournemouth. At the airport, we were approached by a person in a yellow jacket shouting, “Looking for taxis?” I was too tired to check Uber at the time, so I went along. As soon as we met the driver, he said, “Just so you know, it’s a bank holiday, so the fare is double. The machine will show that anyway.” I didn’t notice the red flags because I was exhausted, but I had paid over £10 for a previous trip to the airport—actually £17.
Then he added, “I will also have to add a £5 charge on top of this.” In the end, I paid £39.45—no receipt, nothing on the taxi meter. Later, I realized that during our conversation, he mentioned that he and his colleagues had met with the airport manager to argue against paying any parking fees. I suspect he doesn’t pay a single pound to park at the airport.
Afterward, my wife and I checked the Uber app and saw that the same trip would have cost only £20.
My advice: always use Uber or another trusted ride service instead of the airport taxis. Otherwise, you risk being overcharged and robbed.

Thank you for your reply. Our experience with Jet2 and other parts of the Airport were wonderful. We are very grateful for this. It would be good if you change your guidelines for the taxi operator so that what happened to us does not happen to anyone else. The behaviour from the taxi driver and the way the taxis are operated let everyone down.

It's a small airport but it has all of the basics.

We needed assisted travel due to two disabled children and Lorretta was absolutely amazing with the children and with helping the process.

The departures lounge is incredibly crowded and parking is extortionate but there are other options nearby at Parley Parking offering a much more reasonable cost.

Bournemouth Airport has a few major downsides that make the travel experience frustrating.
First, there’s no direct bus service to the airport, which makes access inconvenient unless you drive or pay for a taxi. Unfortunately, the parking is very overpriced.
Inside the airport, the facilities are quite limited. For example, there’s only one water cooler available for passengers, and it’s awkwardly placed so you have to crouch down to use it. The blue tap is super slow and not chilled.
Lots of seats blocked by people sleeping on them. Noone does anything about it.
It also needs more food outlets. Like a fast food restaurant.

Small airport going through expansion. All the staff were friendly and upbeat ( our daughter packed a 200ml deodorant and it was confiscated of course but the colleague did it with grace and didnt embarrass her) But special mention to Gary. We saw Gary at check in, so jolly! Then Gary checked us in, professional but human and putting a nervous flyer at ease. Then imagine my delight as Gary was there to check us in. Every airport needs a Gary x

Had a return flight from Dalyan 15th August . Touched down at 11.30 pm . Got through customs ok but oh my god what is happening with baggage area? Flight from Tenerife we’re still waiting for luggage. Eventually our luggage started to appear 1 hour after landing , and another flight had arrived during that time who also joined an already cramped baggage collection area . Felt really sorry for families with young children. And to add insult to injury had to pay more for short stay car park as normally 30 mins to pick up luggage is plenty, but went well over it because of slow process in retrieval of luggage. Used to be good but clearly Bournemouth have not got the recourses to cope with increased flights?

This was so quick and easy for us! We have just flown to and from Faro and I can’t fault Bournemouth airport at all and would definitely look to fly from here again. Staff have been so friendly, including on security, and everything has been on time including getting our luggage back. We were due to land at 1.15pm, landed slightly earlier, and were out of the airport by 1.30pm! Parking facilities also brilliant.

I usually like flying out of the smaller regional airports but Bournemouth wasn’t a great experience.
Extortionate parking fees and they will charge extra if your return flight is delayed.
When busy you could end up having to walk a long distance to the departure lounge. Not the 5 minutes it quotes!
We waited 45mins for food which was cold and substandard. There were so many people complaining but no one seemed to care! plus there was no one clearing tables, people had to clear up after previous customers in order to get a seat. There didn’t seem to be anyone in charge of anything!
Passport control takes too long when coming back.

There should be an option for no stars, I am honestly appalled. I'm stood in a shack currently Sunday at 11pm it has been an hour I have got nowhere, if you cannot properly staff or manage incoming flights DO NOT TRY. Profiteering private airport.

Yesterday my husband and I flew from Bournemouth Airport to Malaga and I just want to give a review of the wonderful assistance we received from the Airport staff, mainly Debbie from the Assistance Team who was exceptionally helpful.
I had booked special assistance as I am disabled and the service that Bournemouth Airport provide is the best of the best. Debbie went out of her way to help me and I just wanted to mention that. From the initial arrival at the Airport to the boarding of our flight it was exemplary.
The flight on a RyanAir plane was comfortable and nothing was too much trouble for the stewardesses and stewards. The flight was comfortable and only took 2 hrs.
If anyone is disabled, infirm or just cannot walk the service that was provided was exemplary.

DAMAGED LUGGAGE BY RYANAIR DUE TO SERIOUSLY BAD LANDING SUN 29 JUNE 2025 FROM GIRONA: NO AIRPORT STAFF MANNING THE DESK IN BAGGAGE HALL. SECURITY FOUND "ONE" WHO WITHHELD HER NAME! WASN'T WEARING A BADGE TO INDICATE HER POSITION AND WHO WAS HER EMPLOYER! HAD TOLD ME THAT SHE WASN'T IN A POSITION TO COMMENT ON THE DAMAGE, YET ON THE FORM SHE WROTE "MINOR DAMAGE"! 30 DAYS LATER AND HAVING SUBMITTED A FORMAL COMPLAINT TO RYANAIR REQUESTING ONLY SMALL AMOUNT OF £35 BEING THE COST OF IDENTICAL SUITCASE/EXCEPT DIFFERENT COLOUR; FRAME HAD BEEN BADLY DAMAGED; I'D ONLY USED IT 4 TIMES DUE TO THE PANDEMIC AND ILL-HEALTH OVER THE LAST 6 YEARS. UNSURPRISINGLY, I'VE HEARD NOTHING FROM RYANAIR; IF THEY DO DECIDE TO RESPOND, WILL PROBABLY OFFER ME TUPPENCE!
SO THIS IS A COMPLAINT ABOUT BOURNEMOUTH AIRPORT AND RYANAIR; BOTH UNPROFESSIONAL ORGANISATIONS FROM MY EXPERIENCE, SO NOT RECOMMENDED.

UPATED 29 JULY 2025:
FURTHER TO BOURNEMOUTH AIRPORT RESPONSE - I CAN HONESTLY SAY THAT THE SUITCASE WAS "AS NEW" APART FROM DIRT ON PALE BLUE FRONT PANEL DUE TO BAGGAGE HANDLING/TRANSIT ETC. [UNDERSTANDABLE/NOT A PROBLEM] FRAME OF CASE IS DAMAGED AND OUT OF ALIGNMENT. AT LEAST 3 CASES WERE BEING REGISTERED AS DAMAGED CLEARLY DUE TO THE BAD LANDING; THERE MAY HAVE BEEN OTHERS AFTER US.

"NO NAME/AGENT" SAID SHE COULDN'T COMMENT ON THE DAMAGE, YET STATED "MINOR DAMAGE" ON "DAMAGE REPORT" WHICH SHOULD MENTION "PIR" AS THIS IS WHAT RYANAIR REQUEST!

SURELY BOTH BOURNEMOUTH AIRPORT AND RYANAIR SHOULD HAVE DEDICATED STAFF WHO ARE OPEN ABOUT WHO THEY WORK FOR AND MUST SHOW THEIR NAME OR GIVE SOME FORM OF LINK, SO THAT WE CAN GET BACK IN TOUCH. I HAVE STRUGGLED TO KNOW WHO THAT PERSON WAS. EXTREMELY FRUSTRATING. THIS IS 21ST CENTURY, "SUPPOSED TO BE"! SEEMS VERY UNPROFESSIONAL.

UPDATE: 31.7.25 - YOU STILL HAVEN'T TOLD ME WHO THAT PERSON WAS! THIS IS RIDICULOUS AS I HAVE A RIGHT TO KNOW IF SHE WAS EMPLOYED BY BOURNEMOUTH AIRPORT OR RYANAIR. SIMPLE QUESTION, STILL NOT ANSWERED. AIRPORT SHOULD HAVE DEDICATED CUSTOMER SERVICE STAFF TO BE A FULLY FUNCTIONING AIRPORT.

UPDATE 4.8.25: FIRST, UNSURPRISINGLY, AFTER MORE THAN A MONTH I'VE HEARD NOTHING FROM RYANAIR REGARDING MY COMPENSATION CLAIM!

SECOND, I'VE STILL NO IDEA IF PERSON IN BAGGAGE CLAIM AREA WAS EMPLOYED BY BOURNEMOUTH AIRPORT OR RYANAIR; MOST LIKELY RYANAIR, AS SHE'D SAID SHE COULDN'T MAKE COMMENT ABOUT THE DAMAGE SHE WITNESSED, YET STATED "MINOR DAMAGE" WITHIN THE DAMAGE REPORT!

UPDATE 5.8.25: I TOO WILL NOT BE WASTING ANYMORE TIME AS CLEARLY I'M NEVER GOING TO KNOW WHO THAT "NO-NAME" PERSON WAS AND IMPORTANTLY WHETHER SHE WORKS FOR RYANAIR OR BOURNEMOUTH AIRPORT AS FOR SOME REASON THEY ARE KEEN TO WITHHOLD SUCH INFORMATION.

Flying out of Bournemouth this evening and the cleanliness of the Evergreen bar area is disgusting. Tables with food leftovers, flys everywhere. Even the light coloured floor tiles don’t look like they have been cleaned in weeks. Not a pleasant experience.

We booked Jet2 to go to Portugal. From the get off, they were amazing compared to our other cheap airline. Bags were not an issue, all the staff were friendly and made the whole trip so much better. Thanks for releasing some of the pressure, you all were brilliant when we got there, and on our way back. Always helpful. Please keep it up. Even at that time in the morning.