Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email. Product battery lasts only 6/7 hrs so tried to ret... Se mere
Virksomheden har svaret
Lokation
Skift lokationBoots the Chemists Ltd, 56 High Street, TN24 8TB Ashford, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really personal service, explained everything perfectly. Didn’t feel rushed. Very happy to recommend to anyone who is thinking about getting help for hearing loss. Thank you 🤩
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understand... Se mere
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
Virksomhedsoplysninger
Skrevet af virksomheden
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Kontaktoplysninger
Boots the Chemists Ltd, 56 High Street, TN24 8TB, Ashford, England, Storbritannien
3,2
Middel
12 anmeldelser
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Very poor aftersales
Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email.
Product battery lasts only 6/7 hrs so tried to return product only to find the person in the department not working today (Thursday) and other staff told me to come back tomorrow. I live 25 miles away. So no one working in boots could credit me. It seems that boots hearing is a completely separate company working part time. Very disappointed ☹️ ☹️ ☹️
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing blues disappear
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understandably.
Brenda the audiologist is a very polite Knowledgeable health care professional.
I felt at ease , all my questions were answers to my full satisfaction. Good customer service and looking forward to getting my new hearing aids in two weeks time.
3. oktober 2024
Really personal service
Really personal service, explained everything perfectly.
Didn’t feel rushed.
Very happy to recommend to anyone who is thinking about getting help for hearing loss.
Thank you 🤩
16. juli 2024
No care about how customers may wish to contact them
Need to make an extended appointment at Ashford Kent branch to see to my two sets of aids,£6000 cost!
There’s two telephone numbers on their website,one has repeating messages only, the other is “unobtainable” !
What a shabby service!
July 22, local number on website still out of service, still on website. Took me one and a half hours to book appointment, then they confirmed by letter, different day.Now, back trying to confirm with no one answering again. What does the “ team “ want to discuss with me
replace my wasted hours or why they have done nothing to rectify this.
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Great experience
It was a pleasure to be dealt with by a person who was so friendly and polite - almost like meeting an old friend- would definitely use her services again
15. maj 2024
Very supportive
Very supportive, knowledgeable and professional service! Brenda answered all the questions and as a good sales person sold the top hearing aid! Look forward to getting the hearing aid and having my hearing difficulties resolved.
16. december 2023
Very well explained test results and…
Very well explained test results and clear information on options.
21. april 2023
The thoroughness of the appointment by…
The thoroughness of the appointment by a knowledgeable and caring operative.
11. april 2023
Your audiologist Brenda Shrewsbury
Your audiologist Brenda Shrewsbury, she is absolutely brilliant. My ears were so waxed up but she managed to solve the problem and advise me on new hearing aids.
2. marts 2023
Overall a very professional service…
Overall a very professional service provided by a very experienced person with a wealth of knowledge very satisfied.
1. marts 2023
Brenda was very friendly
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
23. december 2022
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