Blue Shield of California Anmeldelser 

Blue Shield charged me for the FREE Covid test provided by TEST WELL, which they were supposed to close between TEST WELL and Blue Shield according to TEST WELL.

Mirror all the negative reviews here, amplify them 10X more cynically and you begin to approach the truth. Was told that the plan I was inquiring about with Customer Service would be covered by Medicare, only to rudely receive a bill and be told there was nothing I could do about it. I had BS for years, but recently it appears they've become too big to be effective and too corporate to remember who made their success. Sheesh

I have been with Blue Shield since I was terminated from my employer back in 2018 when I got cancer. Another tale of corporate greed. I retired due to health issues at that point at age 62 and was able to get coverage through covered California. My coverage was great and affordable during that time. When I turned 65 I went over to Medicare. This is when things changed. I went over to a Medicare Advantage plan with Blue Shield. The first year was good. This past year not so. I have been billed more than a $1000.00 over and above what my insurance would pay? The previous year same Drs but no extra bills? When I call in the customer service is basically terrible. Always a call center from somewhere else in the world. Some speak great English, but some are hard to understand and converse with to get problems solved. I have spent at least four hours with these various representatives trying to get help. Sometimes repeating myself over and over so they can understand me because their English is so poor. How do they does Blue Shield feel this is okay to do to their insured members? This, not mention outsourcing jobs to foreign countries to increase their bottom line. Long story short I decided to switch to Kaiser. But after visiting a friend in the hospital at a local Kaiser ( another nightmare, my poor friend), I decided that I would stick with Blue Shield to remain in the Mercy Medical system. I canceled the Kaiser insurance before it took affect. But getting Blue Shield reactivated seems to take an act of Congress. I was told by the customer service folks that I would just revert back to Blue Shield. But more than a month has gone by and my premium has not been withdrawn. Calls to clarify the issue are useless. I get various customer service reps who speak broken English and simply do not seem to have access to anything on the Blue Shield server that would be required to help folks. I cannot access my online account as I forgot my password. I request a link to reset my password but it never arrives. So I call in for help, and guess what? They cannot help to reset a password. Was told they would complete a ticket for someone to call me. Never happened. Just a nightmare. And they cannot help me pay my account. The system says it is paid. But it isn't. So now I have a cancer exam coming up that I don't want to miss having survived the initial cancer a few years back. I need to have cystoscopic exams of my bladder every six months. I am going to assume I may get billed for the $1800.00 or more for the exam when the Dr. tries to bill my insurance. Calls to Blue Shield are totally in vain. The reps are not able to understand me half the time and when they do they cannot help. So I am going to have to go out and get other insurance to just be able to see the Dr. How Blue Shield stays in Business with such poor customer service is beyond me. The negative reviews on this platform speak loudly to the issues they do not want to deal with in terms of customer service. All I want is to pay my bill and know that I have insurance. I will add that I no longer go to the Dr. unless it is an absolute emergency or as is the case with the cancer I need to keep it in remission. I am on SS and cannot afford the bills I now get even for a Dr. office visit. When I call and asked about the bills coming in, I got a nice girl named Maria who spoke decent English. She was very pleasant. She was so nice initially until she put me on hold. When she came back on the line it was like a split personality. Her demeanor changed, she became combative. As if she was trained to undermine any questions about billing or why something was not covered. She was totally defensive. And I was not combative with her. Just wanted to understand why I was getting billed this year for services that I was not billed for last year? She told me that was how it was, any more questions? Goodbye pick up your consolation prize at the door! Just shameful customer service. I think greed in American corporations and insurance companies is at an all time high. I pay $80.00/month for this plus another $170.00 for my Medicare. But the coverage is terrible. So I suffer in pain most days and do not seek any help. I seriously doubt any or the other companies are any better. What has happened to our great country and the way of life we used to enjoy. My final years are now spent in isolation as I am in too much pain with arthritis to get out much. I cannot afford to see specialist even with my coverage. Blue Shield you and other Insurance companies should be ashamed of your greed. But instead you increase your profits by using foreign call centers and reducing your annual coverage, while increasing premiums. I feel sorry for young people and the world they will have to survive in any more. So much of it made worse by corporate greed and a total lack of humanity by companies like Blue Shield.

There is no means to get help or reach them. They have shielded customers out, charge high prices to taxpayers, short on service, and deny coverage unjustly

Would not cover my knee replacement surgery indicating the procedure was experimental. Since I am going on Medicare in 6 months, I am assuming they hope to delay for that amount of time. Dishonest company that wants your money without paying for services.

I have had numerous claims that go unpaid. I have spent hours getting my claims paid. The representatives will give me a date and check number and confirm the mailing address of the doctor's office and the doctor's never get the checks!

Also, I found out today that my plan is no longer available and no one called or mailed this information from Blue Shield, which dates back to 2018; I could have had another plan that provides more and is less expensive.

Blue Shield of California's employee's are con-artists and liars.

I have seen a lot f tgat but i really realize thar

When I was young. Blue Cross/Blue Shield was the gold standard of insurance. Their name was always invoked every time someone was getting a new job, going to the hospital, or seeing a doctor for any reason. In fact, I didn’t know of any other insurance companies. But years went by and as an adult, I had several different plans and providers always knowing that someday, I would be offered this coveted insurance again. Then, a changing of regime developed the Affordable Care Act (ACA). After 30 plus years, I heard the name, Blue Shield (BS) again sans Blue Cross. But this time they’re part of the ACA. I was excited, doing my part for a system changing the face of healthcare from one based on profit, to a more collectivistic system and having BS back in my life. It could only get better with more participants, right? Wrong! The strength in numbers didn’t make a better system because the system was unprepared. Having joined during the enrollment period, I was stuck with ACA/BS for a year till I could get back to my company’s plan, United Health Care (UHC). What happened to BS? How did the best of the best turn to the worst of the worst? Well, I can best describe it by a pro/con comparison between UHC and BS. Note: UHC is just one example of many better insurance companies. With UHC, all info is easily accessible and explained for the best coverage options. With ACA/BS, info gathering was like a colonoscopy prep. There were no designated people. The phone system directed me to the Web Site. The Web Site was either down or, when working, often directed me back to phone system. However, I had one successful chat session but this was after the enrollment period where I couldn’t change anything till next year’s enrollment. The Web Site never worked again for me to get any further assistance. I’m glad my health held up for a year till I got back to UHC, Western Growers, and other insurance companies offered to me. It’s too bad how any company can lose its way and to such extremes. “It happens to the best of us” and it happened with BS.