Bloomingdale's Anmeldelser 

They allowed me to place an online order to be expedited (I paid for extra shipping cost) so that I could bring this with me on a trip. All great so far the rep Jesse was outstanding in helping me. That’s when the wheels came off. Their system was not able to send me the order receipt even after requesting to 2 times and taking an additional 15 minutes waiting for the email until finally the rep sent it to me from his personal email. 1 hour later they cancelled my order because I was on the phone when a text came in that asked me to respond with a “Y” to confirm the order. I called their consumer protection call center as instructed and was promptly told that the order could not be reinstated and that the system follow up requesting it be reinstated was declined. I was then told to go purchase it at a store. Only problem is there isn’t a store anywhere within at least 150 miles. I asked for a supervisor and he said the stem had made the determination and it was final. Are you kidding me??? This is the way Bloomingdale’s interacts with their customers! If I could put ZERO STARS I would. Do not shop here.

Im surprised there are low reviews, that is what made me nervous to buy online but my purses came so well packaged and so pretty 🥰, I am a very satisfied customer. Even though 1 got delayed, it was worth it. I recommend shopping here for any items!

I guess they did me a favor I was looking for a pair of Stella McCartney athletic shoes. They happened to have a pair for $180.00. The offered a coupon if I gave them an email address. Normally I don’t give out my email but what the heck. I received the coupon; ordered the shoes and used my PayPal account. Immediately after closing the transaction they sent me an email canceling. I called the customer service number and spoke with a representative who asked me if I had purchased from their company before. I may have at a mall somewhere but online no. He declined my transaction for a $180.00 dollars pair of shoes. It’s not like it it was even an expensive pair and with “coupon” it was like $150.00. In hindsight they actually did me a favor I continued to shop elsewhere found the same shoes for $106.00 bought four pairs and a few other items at NM. Better deal and better service at a more exclusive retail store.

I purchased a dress from Bloomingdales online on 4/26/2026. I received notification from Bloomingdales on several occasions that delivery of the dress was being delayed. On 5/11/2026, I telephoned Bloomingdales customer service and the rep said a replacement dress would be sent. On 5/13/2026, I received the replacement dress. It didn’t fit so, I returned the dress to Bloomingdales and it was received by them on 5/20/2026. I subsequently received the dress originally ordered on 4/26/2026 and it was returned back to Bloomingdales on 5/28/2026. As of 6/11/2026, the refund had not been credited back to my original mode of payment, Pay Pal. I telephoned customer service multiple times regarding the refund and each associate I spoke with provided different info regarding the refund. First, I was told it was issued on 5/28/2026 and it would take 7-10 business days to receive. That didn’t happen. Secondly, I was told that a form was filled out and I would be notified within 24-48 hours that the refund had been issued. That was on a Thursday, Then, the following Saturday (6/13/2026), I received an e-mail from Vicky Arora (Macy’s Customer Service) that due to a systems limitation, the refund could not be issued to Pay PAL and I needed to call 1-800-289-6229 so that they could assist we securely to issue the refund to a debit or credit card. The following Monday, I called the number and told it was incorrect because Macy’s and Bloomingdales were no longer connected. So, I called Bloomingdales customer service and spoke with Shea. After explaining all of the info to her, she contacted Vicky Arora for info and authorization. In turn, Shea filled out another form to issue the refund, said it was successfully sent and I should receive it on Monday (6/22/2026). To date still no refund. There is no reason that after returning two dresses, I still haven’t received a refund. In a matter of five days, it will be a whole month since 5/28/2026 that I have been awaiting a refund. This is unacceptable.

I will never shop at Bloomingdale's again - I ordered 2 necklaces for over $2,000 - I only received one; however, upon contacting customer service, they told me they would not refund half of my money and would not send another necklace. So, I am basically out $1,000 and there is nothing they will do to reconcile this matter.

I am giving customer service the lowest possible rating—1 star, and even that feels generous. This is hands down the most appalling company I’ve dealt with. I bought a swimsuit, returned it, and they confirmed receiving it on June 1. Yet to this day, they still haven’t processed my refund. They come up with endless excuses and stall tactics. Honestly, the more I think about it, the worse it gets. Avoid them at all costs!

International orders are not accepted even with a US address and a US$ credit card. They only sell to Americans. Fascists! In this day and age who limits their purchasers’ demographics. I can buy anything with my credit card anywhere in the world but not a sweater at Bloomingdale’s or Macy’s. Whomever is running their show needs to give their head a shake.

Purchased Tory Burch sandals in late October and never wore until May. The second time I wore them they broke. Customer service was horrible. I was put on hold for over 30 minutes. Every 5-10 minutes the clerk would come back and say “thanks for holding, be right back”. He would say it so fast I couldn’t get a word in or ask him what was going on. I have no doubt he was doing it on purpose to get me to go away,

I was excited when I started affiliate marketing with Bloomingdale's. However, this company is delaying the approval of purchases in their system, even after 60 days

They claim these problems are due to a temporary malfunction in their system. Frankly, this is a ridiculous excuse for a luxury company and sounds very ugly 👎🏼

If you sell luxury goods, you can't progress with the people you work with in this way. This kind of behavior creates antipathy in others. Even worse, you tarnish your own reputation

I think you're only doing this for the money 💰 You have no emotional connection with the products you sell; maybe you even curse them in your head !

You URGENTLY need to change your mindset because you look quite bad in this state

I‘ve used Bloomingdale’s for my bridesmaid dresses for my upcoming wedding and have been so pleased. First, we ordered about a dozen dresses in various sizes and were able to speak to a representative who was very helpful with returning them.
Second, one of our dresses was delivered to our home (apparently) but we never got it. I assume it was stolen. We called Bloomingdale’s and talked to Hillary who was more than helpful! She sent us a replacement dress immediately.
THEN when one of my bridesmaids said she couldn‘t be a part of the wedding anymore, I called again to return the dress, but was worried that with the replacement they wouldn’t be able to refund us. I ended up randomly on the phone with Hillary again and I‘m so grateful for her help! She sent us a return label for the dress immediately.
I couldn‘t be more happy with Bloomingdales‘s customer service!

Pick up for Short Hills Mall marked as picked up as 12:30 a.m. on a Sunday even though I never picked up the jacket. I am still paying for it because nobody was able to resolve the issue.

I ordered a dress that was marked delivered but never arrived. After chatting and talking with customer service I was informed that my claim was denied due to my order history, but I have only ordered once before with Bloomingdale’s and without issue. There is no photo evidence that the package arrived at my address and I feel defrauded here. I did dispute with my credit card company.

The sent the gift card to the wrong address with the wrong recipient name on it. Refused to issue a new gift card. We’re talking about $100 here. What a horrible company with horrible customer service.

Ordered a Le Creuset mug for $25. It arrived rattling around in a much larger box. Sure enough, handle was broken. Contacted customer service and now I have to run a ton of errands just to get a refund.

I give this department store a zero if I could. I bought a pair of Versace sneakers for $595 and didn’t trust them mailing it to my address so I had it shipped to the store to pick up. Arrived at the store to pick it up, of course I opened up the box before I accepted it and found a pair of obviously worn used sneakers which had been worn and returned with dirt on bottom. I also opened up my bag also purchased online and found crumbs and somebody’s lip gloss. Always buy your items in person and do not ever trust home delivery. U are guaranteed to receive a damaged or wrong item. My daughter also received a very expensive blouse in the wrong size and a scratched up pair of sunglasses. I am starting to believe they are just angry underpaid disgruntled employees and just throw anything in the bag when someone places an online order. Always purchase in person.

Consistently sent the wrong item from their .com orders. Called to speak to supervisor and although an email was sent, no follow up and no make good was offered for my wasted time and money after 4… FOUR online order issues. If you buy from them, buy in store - do NOT bother with their online storefront and certainly do not trust their fulfillment dept. as they have proved incompetence time and time again.

I have never had a problem with Bloomingdales. Ther are far superior to NM or Saks. Their customer service team is outstanding as are their return policies.

I ordered a lovely jacket from Bloomingdale’s from the brand Barbour. Being unfamiliar with Barbours sizing, I ordered my usual size and when I received it decided to order another one, one size down, keep the current jacket until I’d tried them both, and keep the one that fitted best. I called customer service and through them, ordered the smaller size. Then, within the hour, I received an email saying my order was cancelled, no explanation. I called customer service to find out why and reinstate the order. I never found out why it was cancelled in the first place. I had a hard time understanding the woman, she spoke very fast and I didn’t get some of the pronunciation. I asked her to repeat several sentences because I was having a hard time understanding and I heard her frustration and asked her to speak a little slower. It all ended with her telling me I wouldn’t be allowed to order the smaller size, either with her or online, no explanation as to why. She said have a nice day and abruptly hung up. The $500 jacket is boxed and will be dropped off tomorrow at UPS for a refund. I reordered the smaller size from Barbour UK and ordered 2 more Barbour jackets, a coat for my dog and a tartan dog collar. Over $1600 that Bloomingdale’s will never see. Bloomingdale's needs to train for courtesy, helpfulness and service. After I get my refund, they’ll be blocked. People deserve better treatment. Rudeness doesn’t cut it. If I could give a 0 star, I would.

If there is zero star, yes it would be the first time i would give that zero. This had been and is a continuing nightmare dealing with their customer representative trying to get your money back. A big company has absolutely terrible ethics - did not deliver the order, ups returned the order to Bloomingdale, and lied to the customer about refunding their money but has not been doing so for over 30 days. Also, did not want to refund to the original method of payment but wanted to give a gift card. Trying to make customer spending money at their store using their absolutely horrible customer services. Never going to shop at this place ever again.

If I could give them zero stars, I would, I scoured the Internet for several months, looking for the perfect top to wear to a formal wedding. I found it I ordered it. It came. It had been worn. There was neck dirt on the label and it reeked of perfume. I was afraid it was the only top out there so my goal was to just get compensated for having it cleaned however, customer service would not hear it. In fact they reimbursed me and sent me a label before we even finished having a conversation about what could be done. I then went onto Nordstrom and found the top when I ordered it. It came wrapped. It came gorgeous. It came not smelling of somebody else wearing it.