It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Se mere
Virksomheden har svaret
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Se mere
We received great customer service and support from the staff when buying some hiking shoes and socks. They were attentive, friendly and helpful. We left feeling really happy with our purchase, and sp... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Bromley
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
65 High Street, BR1 1JY, Bromley, Storbritannien
- 02036 758118
4,7
Fremragende
427 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The product is excellent but not the sales man
I am very happy with the product northface backbag and the price but the young man on the desk he is not willing to communicate or to answer any questions sorry for my language he is not happy to see me in the shop
26. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Very helpful staff.
24. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service. Very knowledgeable about the products - Chris,Katie and Clare.
23. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Recommended for hiking boots
I needed some walking boots. The choice at Blacks Bromley was good, the advice friendly and helpful and the price excellent. Recommended!
16. marts 2024
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Besvarelse fra Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Both members of staff who served me…
Both members of staff who served me were very helpful and friendly. The whole experience was made straight forward and they were clearly knowledgeable about the products.
16. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
William served me today
William served me today! He couldn’t have been more helpful fetching more walking trainers and giving me invaluable advice! Thank you Blacks of Bromley!
14. marts 2024
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Besvarelse fra Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful without being pushy
Helpful without being pushy. I found exactly the rucksack I wanted and the member of staff was knowledgeable about its features and alternatives.
9. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The Excellent personal service by assistant
The assistant went out of his way to be helpful in choosing the correct size of wellington boots and ease of getting them on and off.
8. marts 2024
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Besvarelse fra Blacks - Bromley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Helpful and knowledgeable staff
Attentive and knowledgeable staff. Although I was there on a busy Saturday, I didn't feel rushed into making a decision to purchase. I was given plenty of time to make up my mind as this was a major purchase for me. That being said, they do have a wide range of products for all budgets which represent good value for money. Happy to recommend this store.
2. marts 2024
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Besvarelse fra Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Helpful advice from someone who knows…
Helpful advice from someone who knows about outdoor camping/ trecking
3. marts 2024
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Besvarelse fra Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Exceptional service
On a busy Saturday the staff member could not have been more helpful. She really knew the technical stuff around walking boots and was unfazed by the number of people awaiting her help. There was a good selection of boots.
2. marts 2024
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Besvarelse fra Blacks - Bromley
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Employees were helpful. Good prices.
Both employees were extremely helpful in helping us choose what we should buy for our daughter that is doing the DofE Bronze (eventually might also do the silver, next year). One employee went to the point of suggesting us to look in a competitor store/brand as they might have a different colour for a jacket we wanted to buy.
Most (if not all) items were also on offer, making them less expensive than other stores around.
2. marts 2024
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Besvarelse fra Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Your staff at the Bromley store today although young were so helpful polite and knowledgeable and are a credit to themselves and the company they deserve some recognition
Your staff at the Bromley store
24. februar 2024
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Besvarelse fra Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I ordered a hiking shoe online from the…
I ordered a hiking shoe online from the Blacks website. The shoe arrived on time and was delivered to me by a trusted delivery company. I was not satisfied with the colour of the shoe and I ended up taking it back to my nearest Blacks store in Bromley. The staff there were friendly and helpful. They helped me in finding right size and the right colour shoe for me.
18. januar 2024
Besvarelse fra Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Very happy with my experience
Very happy with my experience. Phoned the store to confirm they had my item in stock. When I visited the store my item was waiting for me.
29. september 2023
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Besvarelse fra Blacks - Bromley
Good Afternoon,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
JD Sports Online Review Team
Found what I was looking for
Found what I was looking for. Offered additional purchase at discount. Efficiently dealt with.
19. januar 2024
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Besvarelse fra Blacks - Bromley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Very good service
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent customer service
Excellent customer service. Member of team very helpful to find suitable footwear although other customers asking questions at the same time. The special day offer is a big discount and a low price for such a high quality product.
Thank you to all the team in the Bromley Store.
12. januar 2024
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Besvarelse fra Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
New boots
Had the walking boots I wanted at a reasonable price, was served by very friendly & helpful member of staff
28. december 2023
Uopfordret anmeldelse
Besvarelse fra Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good service from staff
11. december 2023
Uopfordret anmeldelse
Besvarelse fra Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
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