Big Motoring World - Warrington Anmeldelser 

It all started great, the salesmen were nice and gained our trust. We have come to realise that once the sale has gone through Big Motoring World do not care about their customers, within 24 hours our car was broken. An independent RAC mechanic who we were sent to informed us several things faulty with the engine and that Big Motoring World, who performed a ‘service’ the day of collection had put far too much oil in the engine causing problems. We returned to the Warrington branch to be told there is no after sales care at the branch and to call the after sales number. We have contacted the after sales to be told we have a ticket raised and are in a queue, we have no idea how long this might go on for, with no reassurance or timeframe given despite asking multiple times. We have been told if we continue to contact them we will be put back to the bottom of the ticket queue. This is really stressful and upsetting, we are now left without a car for the foreseeable future. We simply want to return the car for a full refund (which we are entitled to through consumer rights act 2015). We hope someone might be able to help us speak to the correct person from Big Motoring World to try and get this situation sorted for us as quickly as possible. We are not ones to complain however this situation and the responses from the company has left us with no other options. Be very wary buying a car from Big Motoring World.

As previously stated. They're all friendly and nice when doing a sale but as soon as the sales done they're not interested!
I purchased a car on 19/06/26 (4 days ago) I've got an issue with the 12v socket not working. It my eyes it's a quick fix, take it back and get the fuse sorted, but no, apparently now it's down to assurant to fix and their website is ridiculous!
They did a check list on the 19th and it states the socket is working, this is obviously a lie!
I would have avoided this company if I'd read the reviews first!

Friendly organised process . Efficient and well drilled team. Deal seems fair. Time will tell.

Would definitely recommend the Warrington branch! The reception staff were so friendly and the salespeople very knowledgeable. I didn’t opt for the extra warranty but the 3 months free is a good bonus. I visited a few dealerships whilst looking for the right car and this was definitely the best I visited due to the wide variety and friendly, professional service.

Everyone was very helpful and the process was straightforward

Had a really positive experience yesterday when going to have a look at what turned out to be my next purchase
Relaxed atmosphere, no high pressure sell on the car but the extra options were laid on a little thick, but in the grand scheme of things, not unreasonable to ensure your new investment is hassle free for the next few years.
Lachlan and Luke made things nice and easy but must make a special mention for James for getting the finance over the line on a difficult day yesterday- thanks guys

Coffee though- needs further investment (And snacks!!)

absolutely disgraceful! found my car online spoke to an agent who gave me a low and high part exchange valuation for my car which was acceptable so i paid a deposit and made an appointment to see the car at a venue 2 hours from where i live . Arrived and viewed vehicle , all good until i was then offered £2k less than the lowest valuation for a car in poor condition (which my car absolutely isn’t) given for my car ! so basically wasted a day, £50 in fuel and lost my deposit on the car i really wanted

I collected a Polestar 2 from the Warrington branch on Friday 5th June. The initial sales experience was excellent, Connor was fantastic to deal with, highly professional, and made the handover seamless. I am really happy with the car itself.
However, the car was handed over with a pre-existing "Park Assist System sensors blocked" error that was noted during the test drive. I opened a customer service ticket (Ref: 757167) on Monday 8th June to get this rectified, but despite the team promising a response, I have been met with complete radio silence for nearly a week.
I want to keep this car, but I need Big Motoring World to take responsibility for this defect and authorize a local repair or a booking at their Warrington site. I will happily upgrade this review to 5 stars the moment the aftercare team contacts me to get this booked in and resolved.

Very experience staff were very happy with the salesman and will recondmend u to others .thank w d doolan

A great experience from start to finish, was welcomed with a smile and seen to immediately. Salesman (Daniel) was a very pleasant young man, and yes they try to sell a few options but were not too pushy.I got the vehicle I wanted at a great price and trade in was v competitive.
Picking up new vehicle was also dealt with swiftly, friendly and professionally. A great overall experience!

Excellent service all round. Receptionist, sales team, absolutely perfect. On hand over, everything went so smoothly. Especilally, Charlie and Luke handle extremely well from Start till finish with absolute good hand-over.
will use again when the opportunity arises in the future. Thank you guys.

I went to the Warrington branch yesterday and the team there are excellent. A big shout out to Liam who was incredible and not at all pushy with sales. Luke was also fabulous too. I would highly suggest this branch

Avoid the Warrington branch. Absolute nightmare from start to finish.
Dodgy Financial Tactics- They undervalued my part-exchange at £600 and showed me a sheet proving they’d only raise it to £1,650 if I bought their "Smart Repair" package. Walked away, refused their add-ons, and sold it on Carwow for £1,750.

Held Ransom-Was lied to about the 3-day online reservation. The salesman claimed I’d lose the car that day unless I bought it on the spot, forcing me to re-reserve it in my husband's name just to buy time.

Rude Staff- Kept me waiting for ages, and when I mentioned my tight schedule, the salesman condescendingly told me I was "car shopping, not grocery shopping." The second he realised I wasn't buying their extra packages, he passed me off to someone else.

Chaos at Handover- I had to go to the post office myself to sort the tax. Arranged a 2pm collection so I could get my kids from school, but the car wasn't ready until 3:20pm. The delay caused my temporary insurance quote to time out and jump up, and I missed the school run.

Filthy Car- When it finally appeared, the upholstery was stained and the doors were dirty. I had to stand there pointing out dirt to the valeters.

Customer service admitted it was a shambles but offered zero compensation. Don't waste your time with them—case now escalated to the Financial Ombudsman.

I want to give a massive shout out to MAX who went above and beyond and made buying a new car pressure-free and relaxed. His calming nature made buying a car that much easier as usually don’t like going to dealerships due to pressure. Max is a credit to the Warrington branch and will highly recommend buying a car from them.

I found the whole experience smooth and organised, everyone welcoming and knowledgeable. Nothing seemed too much trouble for Liam who helped me when I couldn’t decide between cars with no pressure on me to decide. When picking my new car up the next day Luke was again extremely helpful when going through the details to handing my car over to me . From start to finish I found everything quick, easy and professional and I would definitely buy from here again . Thank you Liam and Luke

Excellent. Friendly polite and respectful. At no point was I pressured into a purchase.

Day one of store takeover, but even with lots of refitting, every still felt like business as usual.
Each person I met was professional, friendly and very helpful.
Yucel was particularly patient and made me feel at ease.
Everything explained well, questions answered and overall great experience.