Callum was very knowledgeable and tranparent to us, gave us time to think and browse other vehicles on site. It's just a shame that the vehicle we wanted is supplied with one key only otherwise we hav... Se mere
Lokation
Skift lokationBig Motoring World, A5 Watling Street, WS11 1SL Cannock, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold its... Se mere
Virksomheden har svaret
Absolute nightmare company. Immediately after collecting the car, I noticed a fault. However, once they had sold their product and received my money, it felt like they no longer cared about help... Se mere
Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Kontaktoplysninger
Big Motoring World, A5 Watling Street, WS11 1SL, Cannock, Storbritannien
3,3
Middel
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Callum was very knowledgeable and…
Callum was very knowledgeable and tranparent to us, gave us time to think and browse other vehicles on site. It's just a shame that the vehicle we wanted is supplied with one key only otherwise we have proceeded withg the purchase.
27. august 2026
Uopfordret anmeldelse
brilliant
callum was brilliant he explained everything went through everything even took me to the post office to sort vehicle tax out
lewis is great at handed over the vehicle
thanks to big motoring world
all the staff was welcoming
but a massive thanks to callum
27. august 2026
Uopfordret anmeldelse
I bought a car from this company
Absolute nightmare company.
Immediately after collecting the car, I noticed a fault. However, once they had sold their product and received my money, it felt like they no longer cared about helping me resolve the issue.
Very disappointed with the way I was treated when I went back to explain the problem with the faulty car. Manager Jackie Bennett, GM, was very rude and dismissive.
Not recommend this company
3. august 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Very helpful very quickto organise my…
Very helpful very quickto organise my new car talking me through the whole process and making the decision decisions with me
26. august 2026
Besvarelse fra Big Motoring World - Cannock
Hi Steven,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
IF YOU ARE THINKING OF BUYING A CAR…
IF YOU ARE THINKING OF BUYING A CAR FROM HERE, STOP, TAKE A BREATHER AND READ THIS.
buying a car is a big financial commitment, you may find the car of your dreams and purchase a car with no issues. The staff will do all they can for you in getting you to purchase the vehicle.
Once you have parted with your money and should you find an issue with the vehicle provided, all the staff who are able to deal with this will disappear and you will be thrust into the customer support system. Once in the system you will be I unable to speak to anyone who can make a decision or discuss the issue with you. Timescales are far too long and contact is minimal. Common sense and consumer rights are unfortunately disregarded completely.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Nick,
We’re sorry to hear that your experience after purchasing your vehicle has left you feeling so frustrated and disappointed.
We understand your concerns regarding the support you received after raising an issue with the vehicle, particularly your comments about the time taken to progress matters, the level of communication and your difficulty in speaking with someone able to discuss or make decisions regarding your concerns.
This is not the level of after-sales support or communication we aim to provide. We take your comments regarding consumer rights and the handling of your concerns seriously and would like the opportunity to review the circumstances of your case.
If you’re willing to contact our Customer Care team with your vehicle registration and details of the issues raised, we can investigate the matter with the relevant departments and review the support you have received.
We apologise for the frustration caused and regret that your experience has fallen short of your expectations.
Kindest Regards,
Big Motoring World
Had a good experience here buying a 19…
Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold itself, immaculate and low mileage. On the whole a fairly hassle free transaction. Took vehicle for a test drive but it was limited distance due to lack of fuel. Even though we were a cash buyer, salesperson still went through finance options. We drove away within 2-hours, good job there was a petrol station next door as only had 4 mile range on pick up!
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Jon,
Thank you for your 4-star review!
I am delighted to hear that you had a positive experience at our Cannock branch and that Jim provided excellent assistance. We appreciate your feedback regarding the fuel level and the finance options.
Kindest Regards,
Big Motoring World
No after sales care
I brought a car 2 weeks ago, took it back next day as 2 amber warning lights on, had trouble keeping g it ticking over to get it back .phoned and explained, told the person they needed to speak to was in a meeting, end of conversation., no concern for .my safety or were I was., got car back 3 days later, fine for 10 days then same issue, phoned big car told it wasn't their problem. I would not recommend anyone buy a car from them and I only gave 1 star cause there wasn't a no star, there after sale concern is non existent . After reading your reply I look forward to hearing what your investigations find.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Janice,
Thank you for taking the time to share your experience. We are very sorry to hear about the problems you have encountered with your vehicle, particularly having warning lights appear so soon after purchase and experiencing difficulty keeping the car running safely.
We are especially concerned to hear that, when you first contacted us, you felt there was no concern shown for your immediate safety or circumstances. We understand how worrying that must have been, and this is certainly not the level of customer care we expect from our team.
We are also disappointed to hear that, after the vehicle was returned and repaired, the same issue occurred again shortly afterwards and that you felt your concerns were dismissed when you contacted us. We take after-sales support seriously and would like the opportunity to investigate what has happened and review the assistance you have received.
We sincerely apologise for the frustration and inconvenience you have experienced. Your feedback is important to us and will be taken seriously.
Kindest Regards,
Big Motoring World
Shocking brought a peugeot 3008 had a…
Shocking brought a peugeot 3008 had a issue with the adblue after arguing for 2 weeks finally got it fixed so I thought just found out it's been bypassed dodgy solicitor now involved and the finance company
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Mickey,
We are truly concerned to learn about the ongoing issues with your vehicle and the serious allegations you've raised. We take such matters very seriously and are actively investigating this situation.
Kindest Regards,
Big Motoring World
Jamal who looked after us throughout…
Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Raymond,
Thank you for your 5-star review!
I will pass along your lovely feedback to Jamal and the team!
Kindest Regards,
Big Motoring World
Absolute disgrace of a motor sales…
Absolute disgrace of a motor sales showroom. They wanted name. Email address and phone number before you could even go to look at the cars. There was no way I was going to do that and get phone calls after I had been there, so we were refused entry. Receptionist was rude. I have bought cars from Mercedes and Land Rover and have never had to do this.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Leanne,
We’re sorry to hear about your experience and disappointed that you felt unwelcome when visiting our showroom.
We understand your concerns about being asked to provide contact details before viewing the vehicles, particularly if you were uncomfortable with receiving further calls or communications. We’re also sorry to hear that you found the interaction with our receptionist rude.
We take feedback regarding our customer experience seriously and would like the opportunity to understand what happened during your visit and review this with the relevant team.
We apologise that your experience resulted in you being unable to view our vehicles and that we did not meet your expectations on this occasion.
Kindest Regards,
Big Motoring World
Found the car I wanted
Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly asked for my deposit back as I felt under so much pressure , but the manager eventually offered a deal I was happy with. I did have to ask several times for a puncture repair kit as it was missing , there were no mats either .Faiaz in handover was very friendly and helpful, and apologised because it took so long to get the sale sorted , not that it was in any way his fault . He very efficiently sorted paperwork and taxed my car . It had 8 months MOT left on it but not serviced which I hadn’t realised till I arrived home . I queried it and was told that the 200 point check they do takes the place of a service , I checked with Nissan and have booked a service with them because of the manufacturer warranty , just something to be aware of
20. august 2026
Besvarelse fra Big Motoring World - Cannock
Hi Lesley,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that you found the car you wanted and that Faiaz was friendly, helpful and efficient during the handover, particularly in getting the paperwork completed and the vehicle taxed for you.
That said, we’re sorry to hear about the confusion surrounding the valuation, balance and RAC warranty, and that you felt under pressure during the process. We also apologise that you had to ask several times for the puncture repair kit and that the vehicle was supplied without mats.
We appreciate your comments regarding the servicing of the vehicle and understand why this was something you wanted clarification on, particularly in relation to the manufacturer’s warranty. We’re sorry if this was not made clear to you at the point of purchase.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams so that we can review the areas you have highlighted and improve the customer experience going forward.
We hope you continue to enjoy your new vehicle, and thank you again for your feedback.
Kindest Regards,
Big Motoring World
Very professional and friendly staff
Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.
19. august 2026
Besvarelse fra Big Motoring World - Cannock
Hi Christine,
Thank you for your review!
We're delighted to hear that you found our staff professional, friendly, and helpful. We sincerely apologize for the unexpected wait time you experienced during the document changeover process. We appreciate your understanding and are glad you still had a very good experience overall.
Kindest Regards,
Big Motoring World
Terrible
Terrible. Booked a test drive over a week ago. Drove over an hour for this to be told the car wasn’t even there. What a waste of time
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi J,
We apologize for the wasted trip. We understand your frustration and are reviewing our scheduling process to prevent this from happening again.
Kindest Regards,
Big Motoring World
Good service
We were served by Jas who was just amazing,he made sure we got the best car for our money. He was very patient with all our enquiries as it was our first purchase of an EV. The part of the warranty was quite overwhelming but we ended up getting a good deal thanks to Jas and his manager.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Gift,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Great experience
Yesterday was absolutely brilliant. So easy to park up and get around the place.
All staff was very friendly and approachable.
We would like to thank Imogen for her help. She made Yesterday so easy and we cant believe we drove away the same day.
We will definitely be telling friends and family to use this place.
Thanks for the drinks and thanks again.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Greg,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team at Cannock!
Kindest Regards,
Big Motoring World
We were sold a car with a fault
We were sold a car which we did not initially see had a chip on the windscreen. We were assured that if there was anything wrong then the after sales team would sort it out ....no problem....
How wrong !! They lie! Because we didn't spot it, even though it was clearly there on purchase, it is now our problem. Didn't want to know about it saying it was cosmetic.
My other daughter needs a car of similar price so all I can say is their loss ...shall not be getting it from here.
Other buyers ...beware.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Stephanie,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the windscreen chip.
We appreciate that you were disappointed after being advised that any issues with the vehicle would be dealt with by our After Sales Team, only to feel that your concern was not subsequently addressed. We are also sorry that you felt the matter was dismissed as cosmetic and that you were left feeling that the responsibility had been passed back to you.
We take feedback regarding the condition of vehicles at the point of sale and the support provided afterwards seriously. We will ensure your comments are shared with the relevant teams so that the circumstances surrounding your concern and the communication you received can be reviewed.
We are disappointed that this experience has affected your confidence in choosing Big Motoring World for your daughter's future vehicle purchase. We appreciate you bringing your concerns to our attention and are sorry that we did not meet your expectations on this occasion.
Kindest Regards,
Big Motoring World
Worst experience in a car sales environment
The sales staff were rude one used the F word in front of me and my wife I spent 3 1/2 hours on day 1 mostly waiting day 2 I spent 2 1/2 hours the wrong car was presented to me at handover I would have left on day 1 if I didn't really love the car.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Mark,
We are truly sorry to hear about your extremely disappointing experience. The behavior of our sales staff and the issues you encountered during your visit are completely unacceptable and fall far below our standards.
We understand your frustration with the long waiting times and the error with the car presented at handover. We will be reviewing this internally to ensure such incidents are not repeated.
Kindest Regards,
Big Motoring World
READ ANY CONTRACTS CAREFULLY BEFORE YOU…
READ ANY CONTRACTS CAREFULLY BEFORE YOU SIGN!!!
Big Motoring World decided to move across the cash I paid for the car onto the finance I’d agreed for the extended warranty, effectively making the car I’d paid for in cash, a hire purchase for three years. They tried to rush me through the contract signing but I refused and only then spotted what they’d done. It took 2 hours of me refusing to move until it was sorted, and considerable discussion and argument with the manager before they agreed to change it to what I had expected. A very disappointing and concerning experience.
I was promised a full EV charge on the vehicle before I left, which had not been done. The supposed full valet resulted in crushed leaves and debris in the footwell. The collection of the car and signing of the paperwork took 4 hours in total. There were lots of other people sitting around waiting for lengthy periods of time too.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Jo,
Thank you for taking the time to share your experience. We’re sorry to hear that your collection did not meet the standard we aim to provide.
We appreciate how frustrating it must have been to experience delays and uncertainty around the paperwork, particularly when you expected the vehicle purchase and extended warranty finance to be structured differently. We’re pleased that the matter was ultimately resolved before you left, although we recognise that it should not have required such a lengthy discussion.
We’re also disappointed to hear that the vehicle was not presented in the condition you expected, including the level of charge and standard of valet. These are important parts of the collection experience, and your comments have been shared with the relevant teams for review.
We’re sorry too that the overall process took four hours. We understand how frustrating it is to spend that length of time waiting, and we’re continually looking at ways to make the collection and handover process more efficient.
We appreciate your feedback and the opportunity to review what happened. We hope that, despite the difficulties you experienced on the day, you’re now enjoying your vehicle.
Kindest Regards,
Big Motoring World
Everthing went wrong with these idiots…
Everthing went wrong with these idiots spesially cannock do not go to this place if you want a car waste off space bought audi a3 sport back for 19 grand only 4 years old 26ooo on clock lasted 5 weeks went into limp mode nd72jxfmutiple warning lights on its own up reving it self to red line been in the rac reccomened garage 5 weeks still trying to blame us for fault we only done 600 moles in it since we had it not authorising any repairs as yet there warranty they gave us with rac keep asking for part numbers which they can get from audi themselfs still not given me curttesy car which is in the warranty so got keep paying for taxi try to avoid thais company in canock and avoid rac warranty assurant both waste off time claim as been put forward to court i rather get setteled befor court they keep coming with other exuses we drove it 600 miles in 5 weeks faulty battery faulty megaronic unit plus tcm msy be hybrid battery and they said cars been checked and passef so why all these faults in 5 weeks stay away from tbis place they getting faults deleted and selling them off
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Big Motoring World - Cannock
Hi Unkar,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you have experienced with your Audi A3 and the frustration this situation has caused.
We understand how concerning it must be to experience multiple warning lights and serious running issues only a few weeks after purchasing the vehicle, particularly after covering only around 600 miles. We also appreciate how difficult the situation must be when the vehicle remains with a garage and you are having to rely on taxis while continuing to meet your financial commitments.
We are sorry to hear that you feel you have been passed between ourselves, the warranty provider and the repairer without a satisfactory outcome or the support you expected. We also understand your frustration regarding the requests for further information and the length of time you have been waiting for a decision regarding the repairs and a courtesy vehicle.
We take concerns about vehicle preparation, warranty handling and after-sales support seriously. We are also sorry that your experience has left you with such a negative impression of our Cannock site and our service generally.
Please accept our sincere apologies for the inconvenience, expense and frustration you have experienced. We regret that your experience has fallen so far short of the standard of customer care you should have received.
Kindest Regards,
Big Motoring World
Eze was very patient through whole…
Eze was very patient through whole process as having had medical issues losing partial sight in one eye that resulted in numerous difficulties in application process he managed to find ways too complete a smooth purchase of my new vehicle
13. august 2026
Besvarelse fra Big Motoring World - Cannock
Hi Stecen,
Thank you for your amazing 5-star review!
We are so pleased to hear that we were able to assist you smoothly with your new vehicle purchase despite the difficulties you faced. We will pass on your feedback.
Kindest Regards,
Big Motoring World
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