Big Ear Anmeldelser 

Ripoff! Charged my card soon as they got it. Almost 3 months later, no product, no return calls or emails.
DO NOT BUY!

Really horrible app that locked up my phone and I had to actually shut down my phone to get this stupid app off my screen! Would not respond

I am a motorcyclist. I bought my first set of Big Ear custom earplugs over ten years ago and appreciated the comfort while wearing them and the effectiveness of protecting my ears from helmet and wind noise, yet allowing me to still hear enough to be safe on the road.
Sadly, I lost the plugs at a rest stop. I was able to meet with a Big Ear representative who lived near me and purchased another set. Over the last year, this set has fallen out when I removed my helmet.
Today, while at the BMW national rally in Redmond, I explained the situation to the representatives at the Big Ear booth. They checked the ear plugs, modified the shape, and completely solved the problem for no charge and were really pleasant and helpful. After a ride today, these plugs are even better than my first pair!
Thank you for your excellent product and fantastic customer service!

I ordered a set of adapters from Big Ear for my Jabra65 earbuds, in an effort to support a more local business. Their rep made the moulds at my dealer and shipped them off.

I immediately received an email with the invoice, indicating a 4-6 week turnaround time. At the 6wk mark, I contacted the rep. "Oh, it will be 8 weeks. Really? That's not what you told me or what the invoice indicated. No answer from him. At the 8 week point, I contacted him again. Nothing heard. 9 weeks and the envelope shows up.

Inside, 2 of these "supposed" adapters. What in the actual......? Inserted the adapters into my ear canals. One somewhat fits, the other not at all. I mounted the earbuds into them. One would not stay in place and kept falling out. The other just hung there.

BLUF: I paid $196 for THIS GARBAGE??? Big Ears are nothing short of a crap product. Obviously cheaply made and non-conforming to my ear canals.

I had them less than 24hrs before sending them back to this clownshow of a company, 2 months ago with an enclosed note. Didn't ask for a refund. After all, I contracted them to make adapters and they sent me what I supposedly paid for. Have I heard a single word back from them? Nope. No surprise. They are after all, a goatrope of a company.

I recommend anyone looking for earbuds, avoid these buffoons like the plague. I've gone back to Audina Hearing Instruments, who, in 10+ years...has never let me down.

Lesson learned...it's not always the smart to support the local rep/vendor.

Today...7 Aug, (3 months after the above review) I received a reply from BigEar. To Quote: "I do believe we delivered a very high quality product and I am proud and stand behind what we do."

Since this clowns success/cutstomer satisfaction bar equates to one adapter that somewhat fits an ear, the other not at all, and earbuds that fall out or won't stay in place; it's no wonder he's impressed with his own product and stands behind it.

You're welcome for the feedback :)

I ordered a full shell version of the 30db filtered ear plugs in red with the nylon lanyard.. They arrived in 30 days, and included the cup, deluxe case, cleaning brush and a set of solid plugs. These are easily the most comfortable set of earplugs I have ever used and the sound transmission is excellent while still providing the protection from excessive noise levels.

The personal touch from Stone and the rest of the folks at BigEar is what sets them apart. I ordered “The One” motorcycle custom molded earplugs and also ordered a pair for my wife. The communication in sending the ear mold kit was excellent (the labeling and instructions with the mold kit are great as well). They communicated when they received our ear molds and sent our molds off to the lab for making our custom earplugs along with the timeframe when we could expect the finished plugs.

At first I tested the earplugs in the living room while all 4 of my sons were playing…loudly! The amount of their vocal noise I could hear through the plugs worried me at first. Then I thought “Hey, the filters are meant to block sound outside of the vocal spectrum…it would be a better test to go ride my motorcycle.” Well, I can definitely say that these plugs ROCK! I don’t have to turn my Sena Headset volume up any louder than I would without hearing protection and can communicate with my riding team clearly and without having to shout. All other noises are muffled to a comfortable and tolerable level while still being perceptible and keeping me aware of my surroundings.
These are compared to the Pinlock filtered earplugs I used prior which required me to crank the volume on my headset to the max to hear anyone and I yelled often because I could barely hear anything. The BigEar “One” earplugs are a real treat! The lanyard makes it easy to remember to reinsert my plugs prior to taking off after any stops on the bike, something I’d forget to do often after putting my pin lock plugs away.

These have become my favorite motorcycle accessory. I don’t ride without using them now!

Stone and the team at BigEar really do go above and beyond for their customers and I highly recommend BigEar and their products. I got the Bluetooth headset, with 2 transmitters.
Wow what an amazing sound !!!!
Prior to these headphones I was gonna replace my helmet ?!
Thanks a lot Stone.
True Legend.

The earplugs that changed my life.

I tried several types of earplugs, but none suited me. Last year, I bought 5 motorcycle helmets to find a silent one, but they were all noisy. So, I ordered earplugs from BigEar. These plugs are incredibly comfortable and do an excellent job. They cut out wind noise, and I can hear my communication system 10 times better. I highly recommend this product. Additionally, Stone's customer service is amazing. He's a true enthusiast. I met him this year at the Montreal Motorcycle Show – a really charming and passionate guy. The investment is worth every dollar.

I bought my first set of Custom Motorcycle Earplugs from Big Ear about 4 years ago at the Montreal Motorcycle Show. I loved them. The sound is greatly attenuated and that is done without pressure in the inner ear. So this year, we went to the Montreal Show to get a new pair of Filtered Motorcycle EarPlugs for me and a Custom Motorcycle Earplugs for my wife (her first pair of earplugs). The service was great and everything was done at the show booth. My wife got her earplugs after 45 minutes. Mine will be delivered in about 30 days. I’m excited to try my new earplugs. Thanks to Stone Hood and the gang who were professional in all aspects.

Stone was incredible- his service was exceptional and the product was the pinnacle of performance. I will be a customer for years to come

I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable.

September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing.

After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations.

Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products.

If you want a loyal base of customers, deliver a high quality & consistent product.

Picked up a pair of adaptors for my Bose Proflight and a pair of earplugs for my motorcycle. The aviation adaptors are extremely comfortable and I don't dread putting on my headset. The earplugs have made my long road trips amazing and so much more comfortable.

I just Ordered a pair of soft earplugs for my motorcycle and they are game changing. Hands down the best money I've ever spent on something for my motorcycle other than my motorcycle. It took a little bit to get used to wearing them but when I settled in, it's been pure bliss.

Got a pair of soft headphones for my BMW at Daytona Bike Week. From this point on I won't wear anything else but these. Absolutely incredible product and the customer service was phenomenal.

Met theBig Ear guys in Birmingham at a Barber museum event. Best thing I’ve ever bought for riding my motorcycle.

Started an account to praise customer service.

The Big Ear team rock. I Got a set for my motorcycle and a set of adaptors for my plane, it took a long time to build but they are built great and work amazing.

Buyer Beware!! Avoid this company at all costs. I heard about their product that uses a custom ear mold that attaches to the Aviation Bose Proflight 2 Headsets. I placed the order in Feb. 2023. I received the ear mold kit and sent it to them in March. I received confirmation that they received the molds on March 9th. I was told it would be up to a month (business days) to receive the ear molds for my headsets. After several back and communications I was told they would be shipped April 28th. That date came and past. I heard nothing. When I reached out again I was told he was gonna ship them directly.(I am not sure what that meant) However, it was May 9th when I received the molds. One attached to the headsets. the other did not. The silicone mold was flawed and wouldn't attach. I sent him pictures and after several more communications I was told on May 15th. that they would rebuild them. He also said that since they are only being rebuilt it would only take 2 weeks. It is now July 26th and I still have no replacement. I was using the one side and after a month the silicone section that attached to the headset failed and will not stay on. Essentially I have noting to show for the over 200 dollars spent. I have gotten sporadic responses to my inquires. I have been told that they are going to fulfill the order. I have no idea what to expect considering most of what I am told are lies to just by time. It's basically a fly by night company that has the appearance of a reputable one. That being said, the product in its current state is garbage. They way they attach to the headset is flawed and in my opinion can't last. I have been told I have no refund option. I understand that is the contract as it reads. However, I believe that is only if they are doing business in good faith. That is not what is happening here. I have not heard back and do not know when I will receive anything. It has been 5 months and I have nothing to show for it. I assured him that I will do what I need to do on my end and he can do what he needs to do. Spreading the word about this company is just the beginning for me. I will not stop until I am made whole in this transaction. So please save yourself. There are others out there for this kind of product.

Update 08/10/2023

Stone, Thank you for taking the time to comment on the individual issues pertaining to my complaint. I do appreciate that. I do hope whatever modifications made to the new earpieces fix any previous issues. I will be the first to put it out there. That being said, I have received an email confirming the receipt and future fulfillment of replacing the old earpieces. However, I have not received shipping or any other information detailing a timeline for me to receive the replacements. I will be sure to update that when I do. Again, Thank you for your reply. I do hope this is helpful for those looking this product. Steve

I purchased a set of the single transducer molded headphones in June of 2021 and I didn’t receive them until November of 2021. Aside from the horrible communication and back and forth emails promising the headphones were coming soon, these are the most uncomfortable headphones I have ever had. The material is a hard acrylic like material. Most fitted headphones or earplugs are made out of silicone material which is soft and squishy. These are hard and don’t flex at all. After about an hour of riding, my ears are killing me. In addition there provide virtually no ear protection even though they claim 32db reduction. I can still hear all the engine and wind noise I hear without them on. Foam earplugs block out much more noise. I gave up and just chalked it up to a poor investment on my part. But I would never buy from this company every again. Not only is the product way over priced, It’s a poorly made product. There are several other companies online that offer a similar product at a much lower price point. You can ever go to a local audiologist in your area who can make you a much better pair locally for a fraction of the price.

One of my worst experiences working with a company ever. They don't have the components to make their product due to back order, but don't tell you that up front. So orders are months behind. When mine did finally arrive, the left ear mold was completely wrong - had to redo the mold and entire units all together. They also came with some options wrong (i.e. wire coming out bottom of ear instead of top. Also, frankly, they are not that comfortable either.) Then they took another 5 - 6 weeks to even fix that. Shipped to the wrong address, which meant I had to drive these all the way up to my rep for verification. The list goes on. Long story short, they do not stand behind their products, communication is awful and there is zero guarantee customer satisfaction. Once you hand your money over, it's gone, whether you are satisfied or not. I would avoid this company.

Bought a set at BMW rally they worked nice I was having an issue the one speaker out of warranty. try on line chat tried calling no one finally got someone send them in i can pay for the repair. low and behold they claim never got them my fault. not insured. tried many times to check if they got there never get anyone to respond. So finally get someone nope lost in the mail. Ok So would I buy from them again no ay and all my bmw friends be aware