Big Art and Banners Anmeldelser 67

Super fast. Great quality.

Awful company to deal with. I ordered some window decals for my shop, and payed extra for ‘design team’. They’re incredibly slow at replying to emails, you’re lucky to get one response a day. The design team were not helpful at all, rather than make the necessary changes to my design like they should, they would just tell me that it wouldn’t work etc. I had to change the design myself (what I payed the design team for). After 2 weeks of incredibly slow communication we were no closer to ordering so I gave up and asked for a refund. Nearly 2 weeks later now I still haven’t received a refund. I ended up using another company and after 30 minutes of communication my order was complete (something this company couldn’t do after 2 weeks). I’d avoid this company and go with someone else.

We had some A1 and A2 posters printed. Very pleased with the quality. Big Art and Banners customer service was superb and the posters arrived very quickly 10 out of 10 😊

Great company to deal with. They designed my roadside signs for me, offered 2 choices on design. Good communication. Product ideal for what I need. Delivery quick and packaged well. I recommend this company.

Used Big Art & Banners for my wedding I needed a welcome sign and some smaller signs for the tables. I’m so pleased with what I received the signs are exactly what I wanted and look top quality.
I would definitely recommend them!!

The print of my foam boards is general very good. It would be perfect if my logos are cut straight on the edges.

Easy to order. Able to have 7 different pages for the same price as 7 copies of one page. Arrived quicker than I expected and was incredibly well packed.

Great company and customer service. Products are high quality and delivered in promised timescales. Have been using this supplier for exhibition banners of large and small sizes for more than 7 years. Highly recommend.

Recently ordered a pair of feather flag banners with our brand’s logo and I can’t explain how pleased we are with the result.

The communication was unmatched, production and delivery was speedy, and most importantly the product quality is just fantastic.

The detail of the print is outstanding. Even better than things I’ve had produced by big companies like vista print.

If you’re looking for print solutions, these are your people.

The company had great communication and were really helpful after I sent a document in that, when expanded, became pixelated. They guided me and helped me re scale the item. Delivery was prompt. Excellent service all round.

I sent BA&B a big order of prints. A technical issue ensued with downloading the files. The team bent over backwards to make sure I received the order well in time. Thank you - and the quality of the Foamex prints is excellent!

Big Art & Banners were recommended to me and I'm so pleased they were.
The ordering process was easy and intuitive, the customer service team were excellent and delivery was prompt.
Best of all the signage & flag we ordered were great quality.
Highly recommended all round!!

Excellent products and consistent quality. I’m really pleased with my signs and I’ve created a few over the past few years.

Prompt delivery and response - with a great eye for detail and helpful attitude.

Ordered a banner last week It arrived quicker than expected and the quality is great. Looks nice outside my shop

I ordered easy to remove vinyls for an exhibition stand. The quality of the print looked great, however they were incredibly hard to install on what was super smooth walls of the stand. Impossible to get the air bubbles out and the vinyl puckered as we gently tried to smooth them out. They didn't look great when up. I wish I had left the backing on and installed with double sided tape or velcro like I saw other stands using. That would also mean we could have reused for another show.

I've used Big Art and Banners for years and the Customer Service has always been fairly good.

Sadly L**** (from Customer Service) can be exceptionally difficult to deal with. My order was placed on hold for 2 days. Instead of owning up to the error I was constantly told it was my fault.

Big Art and Banners needed confirmation on the type of vinyl I required, I gave the confirmation immediately, the payment increased as a result, so I paid that immediately. When I enquired as to when my order was to be dispatched I was sent a proof, I confirmed the proof immediately. I emailed again asking for confirmation on a delivery date and was told unless I paid for priority delivery the order would come 2 days late.

I questioned this and it transpired the order had been put on hold and the reason cited was because they were waiting for me to confirm the proof, however everything had been confirmed immediately from my end. Had I never emailed about the delivery date I think my order might've stayed on hold indefinitely.

It's frustrating. I'm a non-profit and the signage was for a small artists launch.

I don't have the extra funds to pay for Big Art and Banners mistake but even if I did, the way it was dealt with has meant that sadly I won't return to make any future orders. I've sent many contacts to Big Art and Banners in the past but going forward I will stick with a different company.

I've seen many reviews here confirming similar issues. I have no doubt the response will be another attempt to blame (me) the customer. I wish I could share the emails here. It's been extremely unprofessional.

To make matters worse when I finally agreed to pay for the delivery the order was dispatched to the wrong address.

Edit: A***** had asked if I would take down my review in exchange for a postage refund, which I intended to do today. After reading this response I feel I shouldn’t remove my review.

The reply to my review doesn’t reflect what happened accurately. I ordered a contour cut item originally so was aware of the turnaround time. I believe a genuine mistake occurred which meant my order was placed on hold accidentally, frustratingly instead of apologising for the delay I got stuck in a back and forth email chain where I was told conflicting things consistently and now the situation has escalated to a misinterpretation of what actually happened. I've removed the names of Staff as Big Art and Banners has said it can harm their reputation and that isn't my intention. My intention is simply to warn other people to be careful when ordering. Order with plenty of time and try not to make any minor changes (even if it's within 10 mins of placing the order)

Great customer service from Amy - resolved an issue within minutes and organised a reprint of the banners I had ordered. Would recommend for use again :)

Customer Service is pretty poor. Laura was pleasant over the phone but despite continuous errors from the shipping team it took me 5 months to receive a refund on an item that never arrived. They refuse to accept responsibility for delayed parcels, even though they are in a business that is all about marketing materials and therefore time sensitive. We have a 24hr concierge so it was definitely not on us that the delivery didn't happen. They then resent it later after I had requested a refund and they sent a comically large cheque for £5. So I'm guessing the bingo hall also didn't get their order! After all this we asked for a goodwill gesture on our next order and they suggested that "we put the refund towards the cost". As if the refund was a gift and not our legal entitlement. 1/5 for customer service but most of the prints we receive are ok and they are cheaper than London based firms so unfortunately they have a the market to themselves.

Great product and service from Big Art & Banners. I needed a double sided vinyl banner made for my market stall and they did it perfectly and shipped it so quickly. Very pleased. Cannot recommend them enough!