Almost 4 weeks since I placed my initial order and a shipping label still hasn’t been created. I’ve been back and forth with customer service, who keeps telling me “don’t worry! You will get it soon!... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a kit from them and paid in advance. After 4 weeks I received an email that the kit is ready and will soon be sent to me. This is now more than 4 weeks ago. I contacted them via email and g... Se mere
Ordered 2 jerseys 2 months ago and received only one. Quality seems good. Have been writing several times to get a tracking number for the remaining one or even a similar substitute without any good... Se mere
DO NOT BUY FROM THIS COMPANY. I bought a jersey as a gift for a friend. Their sizing chart is completely off, and the jersey did not fit. Friend contacted the company about an exchange, they said they... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
Kontaktoplysninger
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503 anmeldelser
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Best Buy Experience
Thank you for your kinder and faster response than any other company I have used. They seem to be working hard to ensure accurate identification and quick response.
1. september 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Dear Ho, We're happy you had a fantastic time with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
Matching bib short-Jersey kit
I purchased a matching kit of bib shorts and jersey. It fits, looks great, and is comfortable on the saddle. I would definitely buy from Bicycle Booth again.
30. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi there! thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
It's a shame
I read other reviews before I purchased. Most that were negative were because of shipping and delivery times. It felt like it was worth the risk. True to form, it took longer to get than expected. That was not the real problem. The jersey and shorts did not fit. That happens more often than it should for online purchases, but I can deal with that. When contacted about what my options were I was told I could keep the outfit and get a 70% discount on a new one, or return this one for exchange. No option for a refund. I've lost a lot of weight the past year and decided to keep the outfit, maybe it fits me next year. I ordered another outfit for my wife expecting a 70% discount. Nope, no can do. And I quote "For the first option of an exchange, we can only change the size of the item but not the gender design and color". Really BB, you guys understand you're doing business in the 21st century, right? You know we can purchase gear from hundreds of others, right? You know you're competing against the big guys from Seattle, that let you drop off returns at the local department store, no questions asked, right? Apparently you don't know any of those things. In BB's reply to my objections there were multiple apologies. The only thing worse than poor service is hollow apologies for it. It's a shame really, they have some very cleaver ideas. Too bad BB's policies and procedures are not cleaver as the products they're selling. Risk purchasing from them at your own peril.
27. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Dear Cory, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your order must have got some personalization with it that didn't allow you for a return in exchange for a replacement.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Pre-Order - Quick Replies!
I had some questions before I placed my order so I contacted support and I was surprised to receive a reply back in less than 24 hours. KUDOS to Cheng Trinidad for all the quick response. I appreciate that.
20. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi John,
Thanks for your fantastic review. We are so glad you are happy with your purchase. Our entire team strives to go above and beyond for each of our customers while providing helpful and friendly service. Thanks again and just let us know if you need any assistance.
Bicyclebooth
Exchanged wrong sized item
I ordered several items all of which look fantastic and are great quality. However the bib pants were way too small - I contacted customer support and got a quick, courteous and helpful response to resolve the issue and exchange for a better size. Thank you!
20. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Alan,
Thank you for your kind words. We are happy to know that you are satisfied with our business. We are so lucky to have you as our customer. We strive every day to make you every purchase count and for all of you to ride with a huge smile. We are thankful for choosing us.
Bicyclebooth
Mix up
I thought I had the wrong stuff coming. I sent a email and got a response right away. Very helpful and courteous
18. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi John,
We're pleased to know that your experience with us was a good one.
We believe that a good relationship with customers is the best way to run this business. That is why our support team works hard and was always happy to help you resolve any issues you encounter.
Thank you for your positive words, John!
Bicyclebooth
I purchase a wonderful suit and got it…
I purchase a wonderful suit and got it in time for my tour. Great design and quality. Love it
18. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Wow, Victor thank you!
That was a very kind review. We cherish our relationship with you as our best customer. We have been blessed with an opportunity to serve you. It has been wonderful to know you as you are an awesome person. See you on your next purchase!
Bicyclebooth
Bicycle Booth was very helpful in…
Bicycle Booth was very helpful in processing an exchange of a too large jersey. Courteous and prompt response.
18. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Dan,
Amazing feedback! We are always here if you have any concerns and will make sure to find solutions to resolve them for you. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if you need any help again.
Bicyclebooth.
Great service and superb support when I…
Great service and superb support when I needed to change for a smaller size! Very much recommended!
17. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi George,
We are blown away to hear that you received a really great experience with us. We are so glad that we were able to exceed your expectations and was able to deliver your orders. Hope to see you again soon!
Bicyclebooth
POOR QUALITY
I am training for an Ironman to raise money for a friend battling stage 4 breast cancer and was so excited to find a jersey where I could put her picture on it! I wore it one time. I washed it in cold water alone without putting it in the dryer. When I took it out, it had snags all over and was ruined. When I reached out to the company they said they couldn't help because I had worn it. This jersey is POOR QUALITY and I would not purchase anything from them again.
17. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Bonnie,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. And we are so sad that you don't give us a chance to fix this issue through store credit.
We're using your feedback to make some important changes to our quality control. We still hope that someday, you will still be able to give us another chance to prove ourselves.
Bicyclebooth
Excellent customer service
14. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Gilbert,
Thank you so much for taking your time to leave a review, we really do appreciate it. Hope to see you again soon!
Bicyclebooth
Great work
The t shirt I ordered was a present my friend liked very much, high quality material.The package was sent and delivered in due time. I am satisfied with my purchase
11. august 2021
Besvarelse fra Bicycle Booth
Hi Margherita,
We are thrilled to hear your great feedback.
We're happy to know that your friend enjoyed their jersey. Thank you so much for taking the time on posting a review. Hope we could see you again in our store.
Bicyclebooth
What a great company
What a great company. Although I live in another country (UK) BB have been really great sorting out my return and exchange. Customer service is excellent. Yes delivery time took longer but what do you expect living in another country and a virus messing everything up. Deffo 5 stars 😁👍
11. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Judy,
Thank you for your very kind review, We are happy to hear our customers feel taken care of every step of their orders.
Have safe rides!
Bicyclebooth
No Refund
The clothing I purchased for my husband did not fit him the way he likes. I spoke to someone about a refund weeks ago. He said the refund would be processed. I have not heard anything yet. Unlike other companies, the communication from Bicycle Booth is very POOR!
9. august 2021
Besvarelse fra Bicycle Booth
Hi Debra,
Sorry to hear about your experience. This isn't the service we have promised.
We would love to help you with your issues with your order, we will be checking this and inform the assigned staff about the resolutions we have for you.
Thank you for being honest and we do hope that we could make things right for you.
Bicyclebooth.
Awful timeline waiting for products…
Awful timeline waiting for products that showed up wrong.. weeks on end. Twice 🤦♂️
9. august 2021
Besvarelse fra Bicycle Booth
Hi Bryndon,
We are sorry that you are unhappy with your experience in our store. We are doing everything we can to improve our shipping services. And in regards to your wrong item, we really do apologize and we would love to fix these issues privately.
Please contact us at sales@bicyclebooth.com
Bicyclebooth
Horrbile!!!!
Over 2 months and still no jerseys. They won't refund my money either. Customer service has been horrible. Never order from them!!!
8. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi There,
I'm sorry if your experience could've been better. Sorry this is coming a bit late. I would love to help you with your order. Can you provide your order details? Please send us an email at sales@bicyclebooth.com
Bicyclebooth
Great quality and awesome customer support
Their customer support is outstanding! Christopher Trinidad did an awesome job making sure that I get the correct replacement of the item that was sent to me with the wrong size and design and did not stop until it was completed. Their jerseys are of very high quality and compared to the more expensive ones out there at only half the price. Will order again soon.
6. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Ken,
We are pleased to know that your experience with us was a great one. Thank you for entrusting us and for taking a moment to recommend us to others. Your kind words are greatly appreciated.
See you on your next order!
Bicyclebooth
Personal service from Bicycle Booth
What brilliant service from Bicycle Booth. I was having difficulty reordering a Breast Cancer V2 jersey so emailed the company. Had a response within 24 hours and they simply took the details in my email and placed the order for me using my previous order information. If only all online sites were like this. Thank you Christopher at Bicycle Booth.
5. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Katrina,
Thank you for your great review! We are really pleased to hear you love our products and services. We are happy that everything went nice and smoothly throughout with the help of our team.
Your feedback is valuable to us. Happy shopping!
Bicyclebooth
Thanks for the great customer service…
Thanks for the great customer service when exchanging my shirt.
4. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Hi Mischa,
Amazing feedback! We are always there if you have any concerns.
Thank you for your positive words!
Bicyclebooth
Purchased two jerseys from BB
Purchased two jerseys from BB. Arrived really quickly considering they are in Canada and we are in the UK. Quicker than some “local” companies deliver. Also, we made a mistake in our ordering and the “returns” system was easy to use as well. Staff we dealt with were really helpful and the problem was sorted out without any drama…
3. august 2021
Uopfordret anmeldelse
Besvarelse fra Bicycle Booth
Wow, Paul,
Thank you. That is one kind of review. We are so glad you enjoyed our products and services. We are so glad that you had such a great experience. Thank you so much for taking the time to do such a wonderful review.
Hope to see you again soon!
Bicyclebooth
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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