Almost 4 weeks since I placed my initial order and a shipping label still hasn’t been created. I’ve been back and forth with customer service, who keeps telling me “don’t worry! You will get it soon!... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a kit from them and paid in advance. After 4 weeks I received an email that the kit is ready and will soon be sent to me. This is now more than 4 weeks ago. I contacted them via email and g... Se mere
Ordered 2 jerseys 2 months ago and received only one. Quality seems good. Have been writing several times to get a tracking number for the remaining one or even a similar substitute without any good... Se mere
DO NOT BUY FROM THIS COMPANY. I bought a jersey as a gift for a friend. Their sizing chart is completely off, and the jersey did not fit. Friend contacted the company about an exchange, they said they... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
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Cheap parts....avoid!!!!
The jerseys themselves are good quality and fit as I expect them. But they use cheap knockoff zippers that don't last a year. I had one break off completely in less than a year of irregular use (I ride indoors in the winter so I don't wear jerseys for probably 6-7 months of the year). I emailed Bicycle Booth to report this and ask what their warranty was. They completely sidestepped the question other than to say it was outside of any warranty.
The jerseys still work but I basically don't have zippers on 2 of the 3 I have ordered from them. Not impressed at all. Save your money and order locally.
PS: the company is owned by a Canadian but the jerseys are all made in China and the workmanship shows.
The clothes are great
The clothes are great! Excellent for a good ride.
Delivery tracking is not very accesible
Buyer Beware
Run as far and fast away from Bicycle Booth as you can. Here’s my experience. Purchased a short sleeve club jersey ($59.99) on May 28, 2002. Jersey arrived on June 15, 2022. The fit was not right so on June 17, 2022 I mailed the jersey back for exchange. USPS confirmed that jersey arrived at Bicycle Booth warehouse on June 23, 2022. Three times I sent an email asking for a timeframe on my replacement jersey. Each time I was told the jersey has NOT arrived at their facility. That’s a lie. Finally I sent an email 61 days after the jersey arrived back in their warehouse asking for a refund. CRICKETS. I still don’t have a replacement jersey, nor have I received a refund. My belief is that they will delay and delay and delay until you give up. Go to your local bicycle shop for New jersey needs. This company is horrible. Run as far and fast away from their website.
Outstanding Kit!
I recently ordered my second Bicycle Booth Aero Kit. The Kit arrived in a timely manner and as the previous order, the kit fit me perfectly. I'm 5.9, 162 and was counseled to order size Medium. The medium aero kit fit excellently and looks so sharp...and I was fortunate to make the purchase during one of the sales. I dig these Kits from Bicycle Booth. You will too!
Bicycle Booth Replacement and Customer Service
I purchased two Bicycle Booth Short Sleeve jerseys, one for my wife and one for me. The products arrived about 15 days after I placed the orders. That's not the problem. We opened the package and tried the product on abd they were so tight, even though I ordered club fit, that we can wear them. I contacted them within 10 minutes of receipt and told them I needed to return the shirts for bigger sizes. They sent me an email with return address to Whitby, Ontario, Canada. I immediately went to the post office, paid $22.10 to mail them back with tracking, and sent them my tracking number along with a copy of my paid receipt for $78.94. The product left Pearson Toronto Airport on August 3rd and was mailed back on July 28. They refuse to place another order for me for the exact shirts but bigger sizes until they receive the shirts back in Canada. I can't buy again from Bicycle Booth again with this kind of service. Very slow leaving China and return or replacement service terrible. I ordered shirts through Amazon and made a return for a larger size and received new product 3 days later as an even exchange. They send tons of emails, but customer service is terrible. Who can wait 1 to 3 months for order, return, and a new order. Ridiculous...
Slick website leading you to believe…
Slick website leading you to believe quality products shipped from N America. Actually cheap products shipped from China. Took over a month to arrive in California.
Also, based on how much money this company is spending on Shopify to have a drop ship company, I am guessing their knowledge of SEO is high, which leads me to suspect many of the 5 star reviews on here are created by them.
The worst exchange policy. Don't expect your replacement in this lifetime
While the quality of their kits are great, the return/exchange policy is atrocious. I have now been waiting almost two months for them to process an exchange. They reimburse up to 10 dollars for shipping, but expect you to send it certified with USPS to Canada. If you are in the US, that total ends up being near 30 dollars. I emailed them several times for updates regarding the exchange, but according to them there are restrictions with the postal facility? Unsure how that can be when I sent it to the address provided per their instruction. When I last emailed at the month mark, I expressed to them that this was a gift for my boyfriend for his first upcoming race and there was just complete disregard and no sense of urgency. Customer service is absolutely lacking when it comes to exchanges and comes across like a scam. I requested a refund at this point because I ordered kits from other places and they have infinitely better customer service and their exchange policy is not nearly as extensive or troublesome as Bicycle Booth's
Customer service is bad
Customer service is bad, they only choose what e-mail to reply to. Items are from China and sizes are too small. Price? Too expensive for the quality and takes too long to ship. Will not recommend.
Happy Customer
I admit that when I saw the other reviews I was nervous. I have had a great experience, however. I ordered a M bib short and jersey kit. The bib short was very small but the jersey fit great. I returned the bib short and they immediately sent me a replacement. Shipping takes a long time - but that was communicated very clearly to me. Cheng was a huge help and I have received TONS of compliments so far on the jerseys I kept. Looking forward to the bib shorts so my kits are complete. I would not hesitate to order again.

Besvarelse fra Bicycle Booth
Slow Service, Even Slower Shipping
I ordered 3 kits in January '22. They did not ship until March of '22. After paying $36 to send them back for a bigger size, it is now May '22 and I STILL don't have them. I ordered these in January for an events in May and June. I already missed the first one and will likely miss the next one, meaning I will send them back and LOOSE MONEY on all of this. This is awful, dude. Shop elswhere.
Got 2 sets of bicycle booth jersy and…
Got 2 sets of bicycle booth jersy and bibs, value for money and quality is very good for e price, will definitely buy their aero fit to try out.

Besvarelse fra Bicycle Booth
I love the product, and the customer service!
I love the product, the jerseys are super comfortable, breathable and the patterns are so nice. The quality is surprisingly good as well. I also had amazing customer service as I ordered a jersey as a gift and it turned out to be the wrong size and they were happy to exchange the size for me without any issues. The shipping does take a while but I think it is worth it. I would highly recommend!

Besvarelse fra Bicycle Booth
Would never buy from this…
Would never buy anything from this company. I ordered a kit Women M (shorts & sleeveless jersey). Only the shorts arrived after 5 weeks. Contacted them for the jersey. 8 weeks later, jersey arrived as Men M. They kept insisting that their company’s sizes are different, that I ordered the wrong size, that they sent the correct size - even though the measurements do not even line up to their own size chart. I would NEVER recommend this company nor their products. Bad service all around and filled with lies.

Besvarelse fra Bicycle Booth
Awesome
Awesome. I had to speak with the sale person who was wonderful and very helpful.
The clothes are perfect and nice to wear.
I will recommend without hesitation.

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Order two jerseys in December and…
Order two jerseys in December and received in January. One jersey was too small so contacted company on returning for an exchange. Followed their instructions and returned. After about a month inquired abou status of return and was informed that they were having problem getting package from their postal delivery. Informed me they were diong best to get it and would keep me informed. Two months later have still received NO response from them. Would definitely not consider ordering again.

Besvarelse fra Bicycle Booth
Better Business Bureau has given…
Better Business Bureau has given Bicycle Booth a grade of an F - I should have checked before I ever placed an order. It’s been months and after paying I still haven’t received my order or a legitimate explanation of why they cannot deliver.
This order has not been active since February 9 (months!). I have contacted them through email 45 times. I only get boilerplate excuses from this company with no follow through.

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Awesome, Quick, Great Price will order again!!!
We placed an order pretty close to St.Pat's day in hopes we might have the jersey in time. WOW it came way before we needed it. It was such a cool picture and the cycle jersey was really comfy on. We are already looking at other jerseys we want to buy for other events.
Great price, great variety, great people and great kits. Got a customer for life right here.

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Beautiful design
Beautiful design, good material, and will be more visible and attractive on roads 😀

Besvarelse fra Bicycle Booth
Bicycle Booth Cycling Kits are my new #1
I've been an avid cyclist for more than 20 years. I love the sport but 100% regret having to purchase new kits because they are so expensive $250 and up for a full kit. Then I saw an ad for Bicycle Booth (BB). I was in the need for a new kit and BB had some great looking designs. My only apprehension, at first, was at the $130 price point for a kit. Was I getting crap? Well, it definitely is not crap. Got my first kit but the sizing was way off. I processed an exchange for the correct size. The exchange took a while due to logistical issues. But I kept in contact with BB and everything worked out. In the mean time I order another kit which I received before receiving my exchange kit. I tried on the kit and it fit perfectly and felt comfortable. My first ride in a BB kit was just over 50 miles and I was comfortable in the kit the entire time. The chamois used in the bib shorts was comfortable & provided great padding in all the right places. The fit of the jersey was is also amazing and super comfortable. I can say BB will be my first stop when shopping for a new cycling kit in the future.

Besvarelse fra Bicycle Booth
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