in male changing rooms staff unnecessarily washing the floor and leaving the area wet (only one small drainage in the room). Many times we had to change in wet rooms which is quite annoying. Many peo... Se mere
Virksomheden har svaret
Lokation
Skift lokationWinchmore Hill Road, N14 6AD London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Se mere
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Ever since Better Group have taken over, the Gym has just been absolutely amazing. From the facilities to the classes. The staff are always welcoming as well and very very helpful. In particular when... Se mere
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5*’s more what can I say. Bailey is an outstanding team member, gave me a tour of each facility, which was so clean and in immaculate condition. I really can’t fault it at all. He really is an outstan... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Winchmore Hill Road, N14 6AD, London, England, Storbritannien
3,5
Middel
80 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nice renovation, good swimming lessons, friendly staff.
Overall we just started our swimming lessons. At this moment I am happy. Good, renovated leisure centre warm facilities friendly staff.
16. oktober 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi German,
Thanks for your review.
It is fantastic to hear that you are happy with the lessons and the recent renovations at Southgate.
Warm Regards
Hazal
Besvarelse fra Better - Southgate Leisure Centre
Hi Chetna,
Thanks for your review.
We are so pleased to hear that you are enjoying the facilities at Southgate!
Warm Regards
Hazal
Good enough
The Better app and booking system is poor and difficult to navigate. The lesson was ok but having started late when a teacher no-showed the kids were not given the full 30 mins paid for.
29. september 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Abitmeh,
Thanks for your review.
It is disappointing to hear that you have been experiencing difficulties when using the app - when you are next in centre, why not ask a friendly member of the concierge team to show you all of the great features our app has to offer!
We are sorry to hear that your lesson started late and hopefully this does not happen in the future.
Warm Regards
Hazal
Impressed with the centre
Impressed with the centre . New equipment clean parking .Members seem nice . I was disappointed with the first class I attended which was covered and was not a Body Pump class . Happy with my second class . The centre is local which is a bonus .
12. september 2024
Besvarelse fra Better - Southgate Leisure Centre
Good Morning Nicki Elia,
We sincerely appreciate you taking the time to share your feedback with us.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Southgate Leisure Centre. We take great pride in ensuring that our facilities are not only kept clean and well-maintained but also exceed our members' expectations.
We are saddened to hear that the first Fitness Class you attended did not meet your expectations however we are happy to hear that the second class you attended exceeded your expectations. We hope you continue to enjoy your membership at the Southgate Leisure Centre along with the great activities they have available for all ages and abilities.
Thank you once again for your kind words. We look forward to continuing to serve you and make your leisure time as enjoyable as possible.
Kind regards,
Charmaine
Customer Experience
The service and facilities are excellent. I enjoy using the facilities and staff are amazing
6. september 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Mathias,
Thanks for your review.
We are so pleased that you are enjoying Southgate and that the service from the team has been amazing!
Warm Regards
Hazal
Scanning In
Scanning in always seems to be a problem for myself and other users. The turnstile does not seem to scan and I have to refer to staff at the front desk to scan my card to give me access.
26. august 2024
Besvarelse fra Better - Southgate Leisure Centre
Good Morning J,
Thank you for your review.
We are very sorry to hear that the access gates do not work when you try to use them at the Southgate Leisure Centre. Please speak to a Duty Manager at the centre so they can investigate to see why you are unable to sign in using your device. If they are unable to assist you they will refer this issue to our IT Team to investigate further.
We hope you are enjoying the facilities and activities at the centre.
Warm regards,
Charmaine
The man was very helpful and was able…
The man was very helpful and was able to change my booking to the preferred time for my son’s swimming lesson. Thank you!
23. august 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Sophie,
Thanks for your review.
We are so pleased to read that our Customer Service team were able to assist you with your lesson change.
Warm Regards
Hazal
Had a great swimming lessons but found…
Had a great swimming lessons but found the changing and shower rooms to be dirty.
11. august 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Rachel,
Thank you for your review.
We are pleased to hear you are enjoying swimming lessons and have passed on your feed back about the cleanliness to the centre team.
Warm Regards
Hazal
The showers very dirty
The showers very dirty, nothing inside the shower to hang the tower, you have to put the towel on floor, toilets very dirty, the staff very good and very helpful,
1. august 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Maria,
Thank you for your review.
We are sorry to hear that you have found that Southgate unclean and will pass on your feedback to the centre so they can improve for the future.
Warm Regards
Hazal
Pros and Cons
The facility is clean. The teachers are very friendly and makes the new learners feel comfortable in the water. However, the classes offered for swimming are quite short. Also, I wanted to add swimming lessons for my daughter but I have to pay another membership fee so I could let her attend more. I find it odd to have to pay for another membership (already an existing member) so as to add other swim classes for her.
25. juli 2024
Besvarelse fra Better - Southgate Leisure Centre
Good afternoon Jeanne,
Thank you for your feedback.
We are delighted to learn of your daughter's enjoyment of the swimming lessons at the Southgate Leisure Centre and the positive experience with our friendly and welcoming instructors. If you wish for your child to participate in more than one lesson per week, it is necessary to acquire an additional membership, as each membership entitles the participant to only one lesson per week.
We hope your daughter continues to enjoy her swimming lessons at the Southgate Leisure Centre.
Kind regards,
Charmaine
Southgate
Needs to be cleaner, especially around the changing rooms, not been to this centre in a long time and nothing seems to have changed. Thought there was new management in control ??
31. juli 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Kevin,
Thank you for your review.
We are sorry to hear that Southgate is not as clean as it could be and have passed this to the centre team to investigate.
Warm Regards
Hazal
Pricing is too high I feel
Pricing is too high I feel. Charging 38 pound a month for just 2 hrs of swimming is too high.
27. juli 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi Ria,
Thank you for your email.
The price you pay is not just for one lesson a week, you also can swim outside of your lesson at the centre you are attending for no extra charge during Swim for all sessions.
Warm Regards
Hazal
Disgustingly misled
Yesterday evening I went to Southgate leisure centre to sign up my daughter for a 6 week gym trial starting today. She has membership at Pure Gym but it can get busy so I said maybe she could give Southgate gym a try.
First sign up to say it is shutting next week for a few weeks. So how dare they sell me a pass for a shut gym. This is utter misrepresentation and I actually believe it is fraud because she knew it was shutting when she sold me the 6 week pass. So it gets worse. Today my daughter goes to the gym. She said the changing room was shut so she had to use the swim changing room. She said it was the dirtiest gym she has ever been to and given she just returned from 7 months in South America , she has experienced many poor gyms.
I will be asking for my money back. It’s absolutely appallingly dishonest behaviour.
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Better - Southgate Leisure Centre
Good Afternoon Elisabeth,
Thank you for your review.
I am very sorry to hear that your daughter was not happy with the facilities at the Southgate Leisure Centre. All centre specific memberships at this facility have been given UK access whilst the centre is closed for refurbishment and the information in regard to the closure is stated via the below link for all customers to view. We apologise if you were unaware of the refurbishment before your daughter purchased the membership but if she has had the membership for less than 14 days you will be able to request a cancellation of the membership and receive a full refund.
We hope this has helped.
Major Improvements are starting at Southgate Leisure Centre | Enfield | Better (https://www.better.org.uk/leisure-centre/london/enfield/southgate-leisure-centre/southgate-leisure-centre-refurbishment)
Kind regards,
Charmaine
Besvarelse fra Better - Southgate Leisure Centre
Good Morning Maureen,
Thank you for your review.
We are very happy to hear that you are enjoying the Gym, the swimming pool and the Healthsuite facilities at the Southgate Leisure Centre. However, we are saddened to hear that the toilets are not up to the standard we strive to provide for all our customers on each visit to our facilities. I will ensure your feedback is passed to the centre manager for his immediate attention on the areas of concern so these can be taken care of quickly.
We thank you for taking the time to provide the above feedback so we can ensure we are providing the best possible service to all our members upon each visit.
Have a lovely weekend.
Warm regards,
Charmaine
Thank you for all your support during…
Thank you for all your support during my serious illness.
Alan
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Better - Southgate Leisure Centre
Hi Alan,
Thank you for your review.
We are so happy to hear that you are feeling better and we were able to support you through your journey.
Warm Regards
Hazal
Good facilities but poorly staffed
Good facilities but poorly staffed with not many options for evening swim which only becomes apparent after signing up for membership
9. april 2024
Besvarelse fra Better - Southgate Leisure Centre
Dear SS,
I hope this message finds you well. I wanted to personally thank you for taking the time to share your feedback with us regarding your experience at the Southgate Leisure Centre. Your opinion is highly appreciated and helps us to improve our services.
I am thrilled to hear that you have been enjoying the leisure centre and its excellent facilities. Your satisfaction is our top priority, and we are committed to providing the highest level of service to our valued clients like you.
That being said, I am sorry to hear that the leisure centre does not offer many evening swim sessions that would fit your schedule. I completely understand how frustrating it can be when you are unable to attend the activities you enjoy due to scheduling conflicts, and please know that we are actively working on expanding our opening hours to better accommodate our customers' needs.
Once again, thank you for your valuable feedback. If you have any additional comments or concerns, please do not hesitate to reach out to us.
Best regards,
Charmaine
Besvarelse fra Better - Southgate Leisure Centre
Good Morning Samira,
I hope this message finds you well. I wanted to take a moment to thank you for taking the time to share your recent experience at the Southgate Leisure Centre.
Please accept my sincere apologies for the issues you encountered during your visit. As a company, we take great pride in providing exceptional customer service and maintaining high standards of facility maintenance. Therefore, I am disappointed to hear that we fell short of your expectations.
I want to assure you that your feedback is of the utmost importance to us, and we take all comments seriously. As such, I will be escalating your concerns to the centre manager for immediate review and attention. They will investigate the points you raised and take the necessary steps to resolve any issues.
Once again, please accept my apologies for any inconvenience caused, and thank you for bringing these matters to our attention.
Best regards,
Charmaine
easy app
easy app. Great customer service via email. Prompt and efficient. Centre is brighter, more efficient, user freindly.
6. januar 2024
Besvarelse fra Better - Southgate Leisure Centre
Good Morning
This is great to see, we are very pleased you find our app easy to use and our customer service team has been able to assist.
We hope you continue to enjoy your time with Better at our centre,
Regards
Amir
So many machines are currently out of…
So many machines are currently out of order in the gym!
15. januar 2024
Besvarelse fra Better - Southgate Leisure Centre
Hi David,
Thank you for your review.
We are sorry to hear that some of the machines are out of order.
We have just acquired the centre and are currently reviewing what needs to be fixed/updated so we are working hard to make sure everything is in working order.
Thank you for your feedback.
Warm Regards
Hazal
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