Gosforth Leisure Centre is usually quiet and most staff are friendly and know what to do but the pool and studio are not clean enough. People do not clean the mats after using, there is no enough rule... Se mere
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Lokation
Skift lokationRegent Farm Road Gosforth, NE3 3HD Newcastle upon Tyne, GB
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Se, hvad kunderne siger
Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which... Se mere
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Back swimming at Gosforth after about 18 months due to illness. Pool good as usual and excellent change that lockers £1 coin is refunded. My only gripe is there are female or “mixed” changing rooms. N... Se mere
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Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money. Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Regent Farm Road Gosforth, NE3 3HD, Newcastle upon Tyne, Storbritannien
4,0
God
69 anmeldelser
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Besvarelse fra Better - Gosforth Leisure Centre
Hi Lisa
Thank you for your review.
It is great to see you are having a fantastic experience at the Gosforth Leisure Centre, and the staff have been able to help with your enquiries.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Swimming lessons
We signed up for swimming lessons and after the first lesson was cancelled we have had very little communication as to how this will be reimbursed. I tried calling but just get bounced to the main centre and then when visiting the actual leisure centre the staff were lovely but again could give me no more information. Very disappointing
16. august 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hello Margery,
Thank you for your feedback.
Normally when a lesson course is cancelled from our side we either give you a replacement lesson via email or we credit which is discounted in your next direct debt.
I hope this information is of use. Thank you for your patience and understanding.
Unacceptable showering facilities and changing .
Better UK offer fantastic value for money. The Gosford swimming baths gym I attended have really good facilities and fantastic staff,
The only reason I am giving it two stars is because I lost my enthusiasm for going to the gym once they changed the layout of the changing rooms. Although there had always been one good shower in the men’s changing rooms, all the others were pretty poor with most only operating for five seconds with very low pressure, so you had to stand with your back pressing the shower button in order to get a constant flow of water
However, there was one shower which was placed in a cubicle which worked reasonably well giving you a full 20 to 30 seconds with one push, and the pressure seem to be slightly better than the rest.
Around six months ago, they changed the changing rooms to mixed sex, but they never had the insight of spending all that money to improve the showers. They had also taken away the one good shower that was in the cubicle.
Because of this, and the cubicles being very small to get changed in, I decided to leave the gym.
It’s kind of defeats the object when you have to exercise, and then go home for a proper shower after exercising because the shower facilities are very poor.
5. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gosforth Leisure Centre
Hi Jonathan,
Thanks for your review.
We appreciate this valuable feedback and have passed it onto the centre.
Warm regards
Hazal
The pool for swimming for fitness…
The pool for swimming for fitness should be open later than 6pm during the summer holidays for people that work full time and can only go swimming in the evening during the summer months .Also the leisure centre in West Denton still hasn't even started being built yet !
22. juli 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hello Peter.
Thank you for your comments and feedback.
We will pass on your feedback to the centre.
Kind Regards.
I think the people are not particuly…
I think the people are not particuly kind or ready to help
24. juli 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Alan,
Thank you for taking the time to share your thoughts with us.
I’m truly sorry to hear that your recent experience at the Gosforth Leisure Centre did not meet your expectations. We pride ourselves on delivering a welcoming and supportive atmosphere, and it’s disheartening to learn that we fell short during your visit.
Your feedback is invaluable, and I want you to know that I will promptly relay your concerns to the management team at the centre. They are committed to continuously improving our services, and your input will play a crucial role in helping us achieve that.
If there are any specific details you’d like to share or if there’s anything further we can do to address your concerns, please feel free to reach out. We're dedicated to making improvements and ensuring every visitor has a positive experience.
Thank you once again for bringing this to our attention.
Best regards,
Charmaine
Back swimming at Gosforth after about…
Back swimming at Gosforth after about 18 months due to illness. Pool good as usual and excellent change that lockers £1 coin is refunded. My only gripe is there are female or “mixed” changing rooms. No dedicated male changing rooms- madness
9. juli 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi RJ,
Thank you for taking the time to share your experience and welcome back to Gosforth! We’re glad to hear you found the pool and facilities up to standard and that the £1 coin refund system for lockers is working well.
We appreciate your feedback regarding the changing rooms. Your comments about the absence of dedicated male changing rooms have been noted and will be passed on to the management team for consideration. We’re always looking to improve the experience for all our visitors.
Thanks again for your honest review, and we hope your return to swimming continues to be enjoyable and beneficial for your health.
Kind regards,
Charmaine
Fast and quick response.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gosforth Leisure Centre
Hi Sadaf,
Thank you for your kind words!
We're glad to hear you were satisfied with our fast and quick response. If there's anything else we can assist you with, don't hesitate to reach out!
Kind regards,
Charmaine
Went in to speak about swimming lessons
Went in to speak about the swimming classes and the lady at the desk was useless and knows nothing. I think an email address should be provided so we can contact the coaches for questions or if we can't attend.
21. juni 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Kyrinn
Thank you for your review.
We are sorry to see that your questions have not been answered, and an email has been sent to you directly regarding your feedback.
Please respond to this as soon as you can, and we will be happy to help.
Kind Regards
Amir
Incredible value for money
Incredible value for money, clean pool with polite swimmers and helpful staff.
16. april 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Kismet,
Thank you for your lovely review!
We're so pleased to hear that you’re enjoying the clean pool, the respectful atmosphere, and the support from our team.
It's great to know you’re finding incredible value in what we offer—that’s exactly what we aim for!
We look forward to welcoming you back for many more great swims.
Besvarelse fra Better - Gosforth Leisure Centre
Hi Rebecca,
Thank you so much for your kind words!
We are very happy to hear that you had a great experience with our swimming teachers at the Gosforth Leisure Centre. They truly appreciate your feedback! If you ever need anything else, feel free to reach out.
Warm regards,
Charmaine
Nice experience for kids swimming lessons
Bigger/deeper swimming pool with facilities for advanced training.Good swimming instructors.Fair priced
29. marts 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Jalil,
Thank you for your review!
We're glad to hear that you enjoyed the swimming instructors at the Gosforth Leisure Centre and found our prices fair. We truly appreciate your feedback regarding the pool size and training facilities—it's something we’ll definitely consider as we continue to improve. We hope to see you again soon!
Kind regards,
Charmaine
Member of staff are very helpful.
26. marts 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Dawit,
Thank you for your kind feedback!
We're thrilled to hear that our staff was able to assist you. We strive to provide excellent service, and it's great to know we met your expectations. If you need anything else, don't hesitate to reach out!
Kind regards,
Charmaine
Best place ever
The staff couldn't have been nicer. I have to use crutches and they went out of their way to help me to get a changing room and locker. They then went with me to the pool to make sure I got in OK. They did the sane thing in reverse when I got out. I really can't rate the experience highly enough
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gosforth Leisure Centre
Hi Mandy,
I hope this message finds you well!
I wanted to take a moment to express our heartfelt gratitude for your kind words. It truly means a lot to us to hear that our staff was able to enhance your experience and make your stay more comfortable. We pride ourselves on our exceptional service and it’s incredibly rewarding to know that our efforts had a positive impact on your visit.
Your feedback is invaluable and helps us continually improve our services. We are committed to going above and beyond for our guests, and it's wonderful to see that this dedication resonated with you.
Thank you once again for taking the time to share your thoughts. We genuinely appreciate it, and we hope to have the pleasure of welcoming you back soon for another exceptional experience!
Warm regards,
Charmaine
A new member's experience
The staff are very friendly and helpful as are others who use the leisure centre. The facilities are fine and well run. The only issue I have as a new member is that the sauna and steam room closes at 1100 and re-opens at 1600, which is a shame. It must cost money to cool the facilities down and reheat after the interval
20. februar 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Peter,
Thank you for taking the time to share your feedback.
We're thrilled to hear that you find our staff friendly and helpful and that you're enjoying the facilities at the Gosforth Leisure Centre. We understand your concern about the sauna and steam room hours, and we truly appreciate your perspective. We’re always looking for ways to improve, and your input helps us evaluate how we can best serve our members. We hope you continue to enjoy your time with us, and we’ll certainly take your feedback into consideration.
Thanks again for being a part of our community!
Warm regards,
Charmaine
Great members Bad system Staff in the middle but diamonds in the rough
Bad system. Some canny staff but they too are a bit tired of some of the unnecessary systemic issues. Charged a fine for being late even though i was there.
So started booking as got there. Woman at desk said sauna was full (there was 1 person in) so i couldn't get in but did anyway. Bad system or tired staff.
Staff are often away from desk to do other daft things no doubt as like some supermarkets and delivery companies they want to squeeze every molecule of energy and work from them actually making things worse like in a supermarket at times they're on the phone lifting their earpiece calling someone saying 'WHAT!?' to you the customer. What happened to service? The customer is not always a T#@T!
Must we really have our phones in the gym swim and sauna where it can be lost, stolen damaged against equipment or water. I say ban them. Also in gym often people are sitting on their phones not working out its daft. Sort it out guys
Don't be in defence of a bad system
Edit: in response to your reply can’t you set it up so you use gym card to access facilities. If staff member not on desk and that’s often you have to ask to be let into gym if don’t have a phone with you and you always have to ask for the sauna code which gives little electric shocks and easily opens to the electrical source when people are using it when they’re wet on a wet floor.
You can get the charges taken off yes but in addition to the unnecessary messages I have in my email each time I book on I have to check carefully if I have been fined or ask at desk on a daily basis. You can fined if not exactly on time as well and presumably kept waiting if early.
Let’s just repeat that. I have to check on a daily basis to see if I have been fined for something yous know if wrong, happens all the time, and is your fault. I turned up once, and I hear it happens all the and the system or the staff said sauna was full. Having had enough of it I went in anyway and there was one other person the whole time and nobody in pool. Few days later a fight could have started when a guy kept waiting knocked on sauna door as I had to having been left in reception to book in and stormed past the person letting them in.
Many people use the sauna are coping with ailments and come to relax and you make it unnecessarily difficult. Would be nice to come and go as you please from sauna to swim but you must pick which is less than pointless because people are booking several time slots.
We are treated like mental patients. The staff in defence of your bad system blame us with attitude or absence. Everyone says so. I would not be writing this if was just me. The large uncomfortable wrist bracelets that leave a sharp metal object next to your artery could be done away with as well. A rubber band round leg is better.
I was glad to see having been away a year changes had been made for the better. For years you would have to walk through reception from pool to sauna and you changed that but now children and adults together is that better. There’s a big sign saying no mobile or recording equipment for obvious reasons and I hear the boards on top of the changing rooms are to prevent perverts looking or recording and a man was recently caught exposing himself blatantly in the sauna changers to the children in the main changing areas. You have been told about this already and it must stop. Let the children change in the other side like they used to before a case comes your way.
But hey great to see you no longer squeeze money out of members with the lockers now. Good job 👍
17. januar 2025
Besvarelse fra Better - Gosforth Leisure Centre
Good Evening Steven,
Thank you very much for taking the time to share your feedback regarding your recent visit to the Gosforth Leisure Centre. We genuinely appreciate your insights as they help us improve our services.
I sincerely apologise for the inconvenience you experienced during your visit. Regarding the penalty charge incurred for arriving late to an activity, we understand how frustrating that can be. Please allow me to clarify that while we do have this policy in place to maintain the integrity of our scheduled activities, our staff at the centre have the authority to remove the penalty charge once they verify your attendance. We appreciate your understanding in this matter.
Additionally, I am sorry to hear that you were informed that the Healthsuite was fully booked, only to find that this may not have been the case. We strive for accurate communication, and your experience will be discussed with our team to prevent such misunderstandings in the future.
Concerning the usage of mobile phones in the Gymnasium, we recognise that this remains a significant issue. Although we encourage all our members to secure their phones in lockers to allow for an uninterrupted and productive workout experience, we understand that we cannot enforce this guideline. We are actively exploring ways to reinforce this practice among our gym users, as we want to ensure a conducive environment for everyone.
Thank you once again for your feedback. Your experience is important to us, and we are committed to making necessary improvements. If you have any further concerns or suggestions, please don’t hesitate to reach out.
Warm regards,
Charmaine
Brilliant!
Both of my kids have swimming lessons with Better. My youngest just started and had very little experience in the water. They were so patient with him and I can see that he is already gaining confidence
18. januar 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Isobel,
Thanks for your review.
We are so happy to hear that both your children are enjoying their lessons so much and that your son is already growing his confidence.
Warm Regards
Hazal
No good for people who work 9-5
I have not been able to use the gym as the inductions that were available were all during office hours. There are none at all this week. I understand it's close to Christmas but it's 30mins. All of the classes are constantly fully booked and there are only 1 or 2 outside office hours. You can't book any classes in advance past the current week. None of this was apparent when I signed up. Iam hoping it improves after Christmas, if not there is little point being a member. I shouldn't have to take a holiday from work for a 30min induction as the ones i did see where for 10:30am weekdays only. I also shouldn't have to work out when the classes go live so I can be the fastest finger first to get the only one that starts after 5:30pm.
18. december 2024
Besvarelse fra Better - Gosforth Leisure Centre
Hi Phil,
Thanks for your review.
We are disappointed to hear you are unhappy with the schedule and we would like to let you know that class bookings open 7 days in advance at 10pm for members and 5 days for non-members.
During the festive season, we do operate reduced hours, but please check in the new year for our regular timetable.
Warm Regards
Hazal
Very pleasant reception staff friendly…
Very pleasant reception staff friendly swimming coach good changing facilities although should provide individual shower facilities post swimming
20. november 2024
Besvarelse fra Better - Gosforth Leisure Centre
Good Evening Guestsally,
Thank you for your review.
We are pleased to learn that you are finding value in your membership at the Gosforth Leisure Centre and that our staff consistently demonstrate professionalism and friendliness during your visits. Regarding the shower facilities, they are available within the changing areas of our centres, as well as on the poolside, for the convenience of customers following their swimming activities.
We hope you continue to enjoy your swimming sessions at the Gosforth Leisure Centre.
Kind regards,
Charmaine
Website is hard to use
Website is hard to use and complicated. Swimming instructors amazing but chat at reception could be heard in watching area about other members of staff
14. september 2024
Besvarelse fra Better - Gosforth Leisure Centre
Good afternoon Jo,
We would like to express our gratitude for your feedback.
We are pleased to learn that your child is enjoying their lessons at the Gosforth Leisure Centre and that the instructor has been exceptional throughout the sessions. We regret to hear about the issue regarding overhearing our staff's conversation at the reception area. Your feedback will be brought to the attention of the centre manager for further investigation.
We trust that your child will continue to derive enjoyment from their lessons at the Gosforth Leisure Centre.
Kind regards,
Charmaine
Intensity of exercises in classes can…
Intensity of exercises in classes can be higher.
I was sent back home from spinning class despite booking in advance as bikes were broken .
18. september 2024
Besvarelse fra Better - Gosforth Leisure Centre
Good Morning Chaitra,
I hope you're off to a great start today. I just wanted to extend my thanks for sharing your feedback with us.
I am truly sorry to learn about the disappointment you faced when you were unable to attend the spinning class you had booked in advance. This occurred due to the unfortunate situation of the equipment being out of order. Your experience is important to us, and I want to assure you that we are taking steps to prevent such incidents from happening in the future.
Kind regards,
Charmaine
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