Gosforth Leisure Centre is usually quiet and most staff are friendly and know what to do but the pool and studio are not clean enough. People do not clean the mats after using, there is no enough rule... Se mere
Virksomheden har svaret
Lokation
Skift lokationRegent Farm Road Gosforth, NE3 3HD Newcastle upon Tyne, GB
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Se, hvad kunderne siger
Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which... Se mere
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Back swimming at Gosforth after about 18 months due to illness. Pool good as usual and excellent change that lockers £1 coin is refunded. My only gripe is there are female or “mixed” changing rooms. N... Se mere
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Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money. Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Regent Farm Road Gosforth, NE3 3HD, Newcastle upon Tyne, Storbritannien
4,0
God
69 anmeldelser
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Cleanliness
Gosforth Leisure Centre is usually quiet and most staff are friendly and know what to do but the pool and studio are not clean enough. People do not clean the mats after using, there is no enough rules on the walls or anybody to check if everyone is doing right or not. Some people especially elderly people do not shower before entering the pool. Management is weak as it seems they don't do any action while complaining.
17. august 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hi Maryam,
Thank you for taking the time to share your feedback about Gosforth Leisure Centre.
We're pleased to hear that you find the centre generally quiet and that many of our staff are friendly and knowledgeable.
We're sorry to learn about your concerns regarding cleanliness in the pool and studio areas, as well as the lack of adherence to facility guidelines by some users. We understand how important it is for all customers to play their part in maintaining hygiene standards and following centre rules to ensure a safe and enjoyable environment for everyone.
We also appreciate your comments regarding the visibility of guidance, monitoring of facilities, and your experience when raising concerns. Your feedback is important to us, and we will ensure that your comments are shared with the centre management team for review.
Thank you again for bringing these matters to our attention.
Warm Regards,
Hazal
Satisfactory
13. juli 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hi Francesca
Thank you for your review.
We hope to see you again soon!
Kind Regards
Amir
Besvarelse fra Better - Gosforth Leisure Centre
Hi Ivy
Thank you for your review.
We are very pleased to hear that you found the booking system easy to navigate and that your son enjoyed his experience.
We hope this continues!
Kind Regards
Amir
Besvarelse fra Better - Gosforth Leisure Centre
Hi Ibrahim
Thank you for your review.
It is great to see that you are enjoying the service provided at Gosforth Leisure Centre and that the staff are creating a wonderful atmosphere!
Kind Regards
Amir
Excellent gym - changing facilities could be better
Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which is also used by swimmers, so the floor is always wet and you need to lock yourself in a tiny cubicle. A male changing room for gym users would be better. Some of the staff seem a bit disinterested - not really focused on the customer but prepared to answer questions.
18. maj 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hi Tartan
Thank you for sharing your feedback. We are pleased to hear that you are happy with the gym facilities.
We have passed on your feedback to the centre so they can look at improving in the areas you have raised.
Kind regards,
Rachel
Besvarelse fra Better - Gosforth Leisure Centre
Hi Nikki,
Thank you for your lovely feedback!
We're so pleased to hear you're enjoying Gosforth Leisure Centre.
We appreciate your comments about the mixed changing area and understand it might not be everyone’s preference.
We’re always listening to feedback as we look for ways to improve the experience for all our customers.
We hope to see you again soon!
Warm regards,
Azaria
Great gym equipment and the staff are…
Great gym equipment and the staff are very helpful
26. marts 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hi Michael,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Gosforth Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Besvarelse fra Better - Gosforth Leisure Centre
Hi Andrew
Thanks for your review.
We are so pleased to hear that you are happy with the service you have received at Better regarding your membership at Gosforth Leisure Centre.
We hope you continue to enjoy your visits.
Kind regards
Rachel
Gym could do with supervising when…
Gym could do with supervising when school children are in, keeping them moving instead of sitting on their phones taking up equipment and messing about.
More small pool access and classes later in the evening for people working. Overall not too bad though.
18. marts 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hi Claire
Thank you for your review.
We will pass your feedback on to the General Manager at Gosforth Leisure Centre to review the supervision during school sessions and look at options for more small pool access and later classes.
We appreciate you taking the time to leave a review, and we are glad your overall experience has been positive.
Amir
Besvarelse fra Better - Gosforth Leisure Centre
Hi Emgee
Thank you for your review.
We are very pleased to see that your gym induction went well, and we hope you reach your health and fitness goals with us using the personalised workout plan you have received!
Kind Regards
Amir
I enjoy it but the water sometimes has…
I enjoy it but the water sometimes has stuff in it
18. februar 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hello Mei-hsiu yeh,
Thank you for your 4-Star review.
We are truly sorry your visit to Glass Mills Pool, was not a great one.
We will pass on your comments to the centre, to review.
Kind regards
Jasmine
Brilliant gym and brilliant classes
11. februar 2026
Besvarelse fra Better - Gosforth Leisure Centre
Thank you very much for sharing your experience at Gosforth Leisure Centre with us, Elizabeth.
Kind Regards
Besvarelse fra Better - Gosforth Leisure Centre
Hello Judy,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Many Thanks
Aaiasa
Warm Regards
I like the staff are really nice its a…
I like the staff are really nice its a nice atmosphere to be in.
21. januar 2026
Besvarelse fra Better - Gosforth Leisure Centre
Hello Lucas,
Thank you very much for your 4-star review.
Kind regards
The staff are always friendly and…
The staff are always friendly and helpful. The changing areas are clean and tidy. Would be good to have more lockers and changing rooms at Gosforth - some people use lockers without putting the coin in to lock them preventing those who have the coins from using the lockers. Some people put their things in the cubicles, then go for a shower, preventing others from using the lockers
12. december 2025
Besvarelse fra Better - Gosforth Leisure Centre
Thank you for sharing your experience with us, Gillian,
Your feedback is very appreciated as it will help us to improve.
Kind Regards
The fitness team are really nice…
The fitness team are really nice considerate people and seem knowledgeable about the different exercises benefit . My only confusion with my hitt class is the gym has a few different pieces of equipment eg battle ropes , kettle bells but my classes to date are a repeat of dumb bells only
4. december 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hello Colin,
Thank you for your comments and feedback.
Kind Regards
Men in women's changing room
My daughter attends swimming lessons here every Saturday, no issues whatsoever about her lessons or teachers. The issue I have is the changing areas. My daughter usually gets changed in the communal changing room, however, we have seen men walking around fully nude and using the toilet with the door open. Not what I want my 7 year old to be seeing. So I've started taking her into the female changing rooms, however the past two times we've been in, there's been men in there!! We had to wait for them to leave each time before getting dressed because my daughter felt uncomfortable. If it carries on, we may be looking to take her elsewhere for her lessons. I didn't make a big deal about it with her there and told her it was fine, but it's not, it's wrong.
EDIT
Thank you for the response. I appreciate you passing this on. I'm not too sure what can be done about the issue, but if it happens again I will report it to staff. As I mentioned I just didn't want to cause any kind of scene in front of my daughter. She loves going here and will continue to, unless the issue keeps happening. Thank you.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Better - Gosforth Leisure Centre
Hello Paige,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience at Gosforth Leisure Centre and completely understand your concerns.
The safety and comfort of all our customers, especially children, is extremely important to us.
We take reports like this seriously and will investigate the matter immediately with the centre’s management team.
Our changing facilities should always provide a safe and appropriate environment, and we will review our procedures to ensure this does not happen again.
In the meantime, if you’d like to discuss this further or explore alternative arrangements for your daughter’s lessons, please contact us directly at [customerservices@gll.org]. We’d like to make this right for you.
Kind regards
Helpful staff
Found the staff very helpful. If I needed to know anything as a new member they were happy to explain everything.
7. oktober 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Judith
Thank you for your review.
It is great to see the staff at Gosforth Leisure Centre have been able to help and assist with your memebrship queries.
We will pass your feedback on, and if you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Not much opportunity to join a class as…
Not much opportunity to join a class as booked up
The centre should introduce more classes when they are so popular
4. september 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Julia
Thank you for your review.
We are sorry to see that you are having trouble booking the classes you wish to attend.
Please note that for future bookings, all classes are available to book on the App and website 7 days in advance. This allows all members to book.
We hope this information helps.
Kind Regards
Amir
Had a lovely swim yesterday and booked…
Had a lovely swim yesterday and booked another one for Friday. Can't wait to do some classes and also use the gym.
2. september 2025
Besvarelse fra Better - Gosforth Leisure Centre
Hi Pam
Thank you for your review.
It is great to see you enjoyed your swim session at the Gosforth Leisure Centre and hope using the gym and taking part in the fitness classes available!
Thank you for choosing Better.
Kind Regards
Amir
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