Better - Gosforth Leisure Centre Anmeldelser 65

TrustScore 4 ud af 5

3,8

Regent Farm Road Gosforth, NE3 3HD Newcastle upon Tyne, GB


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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Gym could do with supervising when school children are in, keeping them moving instead of sitting on their phones taking up equipment and messing about. More small pool access and classes later in th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money. Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Back swimming at Gosforth after about 18 months due to illness. Pool good as usual and excellent change that lockers £1 coin is refunded. My only gripe is there are female or “mixed” changing rooms. N... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Fritidsklub
  2. Fitnesscenter
  3. Motionscenter
  4. Indendørs swimmingpool
  5. Bibliotek
  6. Friluftsbad

Skrevet af virksomheden

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Kontaktoplysninger

  • Regent Farm Road Gosforth, NE3 3HD, Newcastle upon Tyne, Storbritannien

3,8

God

TrustScore 4 ud af 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 4 ud af 5 stjerner

Excellent gym - changing facilities could be better

Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which is also used by swimmers, so the floor is always wet and you need to lock yourself in a tiny cubicle. A male changing room for gym users would be better. Some of the staff seem a bit disinterested - not really focused on the customer but prepared to answer questions.

18. maj 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Tartan

Thank you for sharing your feedback. We are pleased to hear that you are happy with the gym facilities.

We have passed on your feedback to the centre so they can look at improving in the areas you have raised.

Kind regards,

Rachel

Bedømt til 5 ud af 5 stjerner

Very clean

Very clean, staff are very friendly, my only issue is mixed changing area

21. april 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Nikki,

Thank you for your lovely feedback!

We're so pleased to hear you're enjoying Gosforth Leisure Centre.

We appreciate your comments about the mixed changing area and understand it might not be everyone’s preference.

We’re always listening to feedback as we look for ways to improve the experience for all our customers.

We hope to see you again soon!

Warm regards, 

Azaria

Bedømt til 5 ud af 5 stjerner

Great gym equipment and the staff are…

Great gym equipment and the staff are very helpful

26. marts 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Michael,



Thank you for your fantastic review!



We are so delighted to hear that you are enjoying your time at Gosforth Leisure centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the centre!



Warm Regards
Aaiasa

Bedømt til 5 ud af 5 stjerner

Happy with service

Happy with service

26. marts 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Andrew

Thanks for your review.

We are so pleased to hear that you are happy with the service you have received at Better regarding your membership at Gosforth Leisure Centre.

We hope you continue to enjoy your visits.

Kind regards

Rachel

Bedømt til 3 ud af 5 stjerner

Gym could do with supervising when…

Gym could do with supervising when school children are in, keeping them moving instead of sitting on their phones taking up equipment and messing about.
More small pool access and classes later in the evening for people working. Overall not too bad though.

18. marts 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Claire

Thank you for your review. 

We will pass your feedback on to the General Manager at Gosforth Leisure Centre to review the supervision during school sessions and look at options for more small pool access and later classes. 

We appreciate you taking the time to leave a review, and we are glad your overall experience has been positive.

Amir

Bedømt til 4 ud af 5 stjerner

Great introduction

Went through all the machines and got a full workout plan.

3. marts 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Emgee

Thank you for your review. 

We are very pleased to see that your gym induction went well, and we hope you reach your health and fitness goals with us using the personalised workout plan you have received!

Kind Regards

Amir

Bedømt til 4 ud af 5 stjerner

I enjoy it but the water sometimes has…

I enjoy it but the water sometimes has stuff in it

18. februar 2026
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Besvarelse fra Better - Gosforth Leisure Centre

Hello Mei-hsiu yeh,

Thank you for your 4-Star review.

We are truly sorry your visit to Glass Mills Pool, was not a great one.

We will pass on your comments to the centre, to review.

Kind regards

Jasmine

Bedømt til 5 ud af 5 stjerner

The staff are very helpful

The staff are very helpful, the centre is very clean.

3. februar 2026
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hello Judy,

Thank you for your fantastic review!



We are so delighted to hear that our Customer Service Team were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!

Many Thanks
Aaiasa



Warm Regards

Bedømt til 4 ud af 5 stjerner

The staff are always friendly and…

The staff are always friendly and helpful. The changing areas are clean and tidy. Would be good to have more lockers and changing rooms at Gosforth - some people use lockers without putting the coin in to lock them preventing those who have the coins from using the lockers. Some people put their things in the cubicles, then go for a shower, preventing others from using the lockers

12. december 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Thank you for sharing your experience with us, Gillian,

Your feedback is very appreciated as it will help us to improve.

Kind Regards

Bedømt til 3 ud af 5 stjerner

The fitness team are really nice…

The fitness team are really nice considerate people and seem knowledgeable about the different exercises benefit . My only confusion with my hitt class is the gym has a few different pieces of equipment eg battle ropes , kettle bells but my classes to date are a repeat of dumb bells only

4. december 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hello Colin,

Thank you for your comments and feedback.

Kind Regards

Bedømt til 3 ud af 5 stjerner

Men in women's changing room

My daughter attends swimming lessons here every Saturday, no issues whatsoever about her lessons or teachers. The issue I have is the changing areas. My daughter usually gets changed in the communal changing room, however, we have seen men walking around fully nude and using the toilet with the door open. Not what I want my 7 year old to be seeing. So I've started taking her into the female changing rooms, however the past two times we've been in, there's been men in there!! We had to wait for them to leave each time before getting dressed because my daughter felt uncomfortable. If it carries on, we may be looking to take her elsewhere for her lessons. I didn't make a big deal about it with her there and told her it was fine, but it's not, it's wrong.

EDIT
Thank you for the response. I appreciate you passing this on. I'm not too sure what can be done about the issue, but if it happens again I will report it to staff. As I mentioned I just didn't want to cause any kind of scene in front of my daughter. She loves going here and will continue to, unless the issue keeps happening. Thank you.

8. november 2025
Uopfordret anmeldelse
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hello Paige,

Thank you for sharing your feedback with us. We’re very sorry to hear about your experience at Gosforth Leisure Centre and completely understand your concerns. 

The safety and comfort of all our customers, especially children, is extremely important to us.

We take reports like this seriously and will investigate the matter immediately with the centre’s management team. 

Our changing facilities should always provide a safe and appropriate environment, and we will review our procedures to ensure this does not happen again.

In the meantime, if you’d like to discuss this further or explore alternative arrangements for your daughter’s lessons, please contact us directly at [customerservices@gll.org]. We’d like to make this right for you.

Kind regards

Bedømt til 5 ud af 5 stjerner

Helpful staff

Found the staff very helpful. If I needed to know anything as a new member they were happy to explain everything.

7. oktober 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Judith 

Thank you for your review. 

It is great to see the staff at Gosforth Leisure Centre have been able to help and assist with your memebrship queries. 

We will pass your feedback on, and if you have any further questions, please do not hesitate to reach out!

Kind Regards

Amir

Bedømt til 1 ud af 5 stjerner

Not much opportunity to join a class as…

Not much opportunity to join a class as booked up
The centre should introduce more classes when they are so popular

4. september 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Julia

Thank you for your review. 

We are sorry to see that you are having trouble booking the classes you wish to attend. 

Please note that for future bookings, all classes are available to book on the App and website 7 days in advance. This allows all members to book.

We hope this information helps. 

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Had a lovely swim yesterday and booked…

Had a lovely swim yesterday and booked another one for Friday. Can't wait to do some classes and also use the gym.

2. september 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Pam 

Thank you for your review. 

It is great to see you enjoyed your swim session at the Gosforth Leisure Centre and hope using the gym and taking part in the fitness classes available!

Thank you for choosing Better. 

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Fantastic gym

Fantastic, well equipped gym with friendly, helpful staff.

19. august 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Lisa

Thank you for your review. 

It is great to see you are having a fantastic experience at the Gosforth Leisure Centre, and the staff have been able to help with your enquiries.

We hope your experience continues, and thank you for choosing Better. 

Kind Regards

Amir

Bedømt til 2 ud af 5 stjerner

Swimming lessons

We signed up for swimming lessons and after the first lesson was cancelled we have had very little communication as to how this will be reimbursed. I tried calling but just get bounced to the main centre and then when visiting the actual leisure centre the staff were lovely but again could give me no more information. Very disappointing

16. august 2025
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Besvarelse fra Better - Gosforth Leisure Centre

Hello Margery,

Thank you for your feedback.

Normally when a lesson course is cancelled from our side we either give you a replacement lesson via email or we credit which is discounted in your next direct debt.

I hope this information is of use. Thank you for your patience and understanding.

Bedømt til 2 ud af 5 stjerner

Unacceptable showering facilities and changing .

Better UK offer fantastic value for money. The Gosford swimming baths gym I attended have really good facilities and fantastic staff,
The only reason I am giving it two stars is because I lost my enthusiasm for going to the gym once they changed the layout of the changing rooms. Although there had always been one good shower in the men’s changing rooms, all the others were pretty poor with most only operating for five seconds with very low pressure, so you had to stand with your back pressing the shower button in order to get a constant flow of water
However, there was one shower which was placed in a cubicle which worked reasonably well giving you a full 20 to 30 seconds with one push, and the pressure seem to be slightly better than the rest.
Around six months ago, they changed the changing rooms to mixed sex, but they never had the insight of spending all that money to improve the showers. They had also taken away the one good shower that was in the cubicle.
Because of this, and the cubicles being very small to get changed in, I decided to leave the gym.
It’s kind of defeats the object when you have to exercise, and then go home for a proper shower after exercising because the shower facilities are very poor.

5. juli 2025
Uopfordret anmeldelse
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hi Jonathan,

Thanks for your review.

We appreciate this valuable feedback and have passed it onto the centre.

Warm regards

Hazal

Bedømt til 3 ud af 5 stjerner

The pool for swimming for fitness…

The pool for swimming for fitness should be open later than 6pm during the summer holidays for people that work full time and can only go swimming in the evening during the summer months .Also the leisure centre in West Denton still hasn't even started being built yet !

22. juli 2025
Better - Gosforth Leisure Centre-logo

Besvarelse fra Better - Gosforth Leisure Centre

Hello Peter.

Thank you for your comments and feedback.

We will pass on your feedback to the centre.

Kind Regards.

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