Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Se mere
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Lokation
Skift lokationWhitehill Road, CB5 8NT Cambridge, GB
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Se, hvad kunderne siger
I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Se mere
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Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move... Se mere
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Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Whitehill Road, CB5 8NT, Cambridge, Storbritannien
4,2
God
137 anmeldelser
Bed kunder om at skrive en anmeldelse
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Rubbish
Their online site doesn't work. They don't answer at the phone. I wanted cancel subscription, they don't let me.
10. juli 2025
Besvarelse fra Better - Abbey Leisure Complex
Good Evening Lorena,
We’re really sorry to hear about your experience and apologise for the frustration this has caused. This is certainly not the service standard we aim to provide. Please know that we want to help resolve this for you as quickly as possible.
Could you please send us a direct message or email to customerservices@gll.org with your subscription details? We’ll prioritise your cancellation and ensure everything is handled smoothly.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Charmaine
Top quality facilities
Top quality facilities
With a Great atmosphere and child friendly..
12. juli 2025
Besvarelse fra Better - Abbey Leisure Complex
Good Evening Darren,
I hope this message finds you well.
I truly appreciate your thoughtful feedback! It brings us immense joy to learn that our top-notch facilities and inviting atmosphere met your expectations. We strive to create a warm and welcoming environment, and I’m especially pleased to hear that you found our space to be accommodating for children. Ensuring that our venue is comfortable and enjoyable for guests of all ages is a priority for us. We can’t wait to welcome you back to the Abbey Leisure Complex soon for another wonderful experience!
Kind regards,
Charmaine
Good surface and fresh warm water
9. juli 2025
Besvarelse fra Better - Abbey Leisure Complex
Hello IIhan,
Thank you for sharing your feedback. we are happy to hear that you had enjoyed your time at Abbey Leisure Complex.
Kind regards.
Every one has been super helpful and…
Every one has been super helpful and very kind. Ian has definitely gone the extra mile. On every occasion through june and July
25. juni 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Janet,
Thanks for your review.
We are so pleased to hear that the staff at Abbey Leisure Complex have been so helpful and kind!
Warm Regards
Hazal
Best ever
Kind, friendly and helpful staff. As a previous exercise hater I now love my twice weekly swimming sessions and really look forward to going.
3. juli 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Michelle
Thank you for your review.
We are delighted to see that you are enjoying the swim sessions at the Abbey Leisure Complex and have found a passion for exercise and fitness!
It's also great to hear that you've had the opportunity to meet the centre staff, and they've been able to help and create a friendly atmosphere at the centre.
Kind Regards
Amir
All with exellent service.
28. maj 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi FND,
Thank you so much for your kind words!
We're thrilled to hear that you received excellent service when you attended the Abbey Leisure Complex recently. It means a lot to us, and we look forward to serving you again soon!
Kind regards,
Charmaine
Health heart and happiness…
I love all the opportunities to explore different ways to get fit...swimming Gym and classes. I was a little bit disappointed at my gym orientation as it seemed a bit rushed and not very personalised or thought out. But apart from that all is good. I feel if I download the Gym app I will get better involved.
16. maj 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Mrs L Donovan,
Thank you so much for your feedback! We're thrilled to hear you're enjoying the variety of fitness options available at the Abbey Leisure Complex, swimming, gym, and fitness classes, and that you're making the most of it.
We're sorry to hear that your gym orientation didn’t meet expectations. We truly value your experience and would love the chance to provide a more personalised introduction – please don’t hesitate to speak with one of our team members to arrange a follow-up.
Downloading the Gym app is definitely a great step toward getting more involved, and we’re here to support you every step of the way on your fitness journey. Thanks again for your review!
Kind regards,
Charmaine
Albany Instructor for Zumba on…
Albany Instructor for Zumba on Monday11/5/25
Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great enthusiasm which impacts on us favourably. From time to time they check that we, the participants are ok. We have great fun exercising & keeping fit. I find many of the receptionists helpful.
11. maj 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Alicia,
Thank you so much for your thoughtful feedback!
We're thrilled to hear that you’re enjoying the Zumba class in Albany and the Senior Dance for Your Heart class in Southbury. Our instructors are passionate about creating a positive, engaging, and supportive environment, and it's wonderful to know their enthusiasm is making such a difference. We're also glad to hear our reception team has been helpful — your kind words mean a lot to us.
We look forward to seeing you at future classes and continuing to support your fitness journey with fun and energy!
Kind regards,
Charmaine
Its very nice and people around are…
Its very nice and people around are very helpful and hygienic
12. maj 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Swosti,
Thanks for your review.
We are so pleased that everyone is so helpful at Abbey Leisure Complex!
Warm Regards
Hazal
This gym is a letdown
This gym is a letdown. Poor cleanliness, broken lockers, neglected machines, and no staff supervision. Not up to standard of other better gyms.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Better - Abbey Leisure Complex
Hi Alfred,
Thank you for your feedback.
We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. Cleanliness, maintenance, and member support are priorities for us, and it's clear we fell short in your case. We're currently addressing locker repairs and equipment upkeep, and we'll be increasing staff presence on the floor to better assist members. Your input is valuable, and we hope you'll consider giving us another chance as we work to improve. Please feel free to reach out to our management team directly, we’d welcome the opportunity to make things right.
Kind regards,
Charmaine
the best ready to help The girls at the…
the best ready to help The girls at the reception are unique!!! as well as the swimming teachers, but I think it's time to make some kind of reduction because in this crisis we want our children to learn to have fun, to play sports, but with these high fees, you're making us think a little bit. Should we continue to be with you to play sports? I think that for the children, the most important thing is for the fees to be lower, and there are some bonuses for the children.
8. maj 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi,
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our reception team and swimming instructors at the Abbey Leisure Complex and we’ll be sure to pass along your compliments.
We truly understand your concerns about pricing, especially during challenging times. Our goal is to provide high-quality programs that help children learn, grow, and have fun, and we’re always looking for ways to make our services more accessible. Your feedback is valuable, and we’ll definitely take it into consideration as we review our pricing and explore more options for family-friendly packages and potential bonuses.
Thank you for being part of our community — we hope to continue supporting your child’s love for sports and play.
Kind regards,
Charmaine
Besvarelse fra Better - Abbey Leisure Complex
Hi C,
Thank you for your kind words!
We're so glad you found our staff helpful and enjoyed the comfort of our swimming pool at the Abbey Leisure Complex. We hope to welcome you back for another relaxing visit soon!
Kind regards,
Charmaine
App impossible to use to book classes
App impossible to use to book classes.
When she did start class was incorrect one.
Teacher told us to amend at reception reception said they couldn’t do it.
No idea what the next lesson will bring now.
28. marts 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Hamat,
Thank you for sharing your feedback, and we sincerely apologise for the experience you've had at the Abbey Leisure Complex. We understand how frustrating it must have been to face difficulties with booking and getting the correct class. This is certainly not the standard we aim for, and we’re sorry for the confusion caused.
We’d love to make things right and ensure smoother bookings and class assignments in the future. If you’re open to it, please reach out to us directly so we can address the issue and help you with your next booking. Your experience matters to us, and we're committed to improving it.
Thank you for your patience, and we hope to see you again soon!
Kind regards,
Charmaine
Staff are brilliant
Staff are brilliant, the gym is affordable , I’ve only been a member since the backend of 2024 and I’m now in everyday .
26. marts 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Malcolm,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying your time with us and making the gym a part of your daily routine. Our staff is dedicated to providing a positive experience, and we're happy it's making a difference for you. We look forward to continuing to support you in achieving your fitness goals!
Warm regards,
Charmaine
It's an okay gym..
It's an okay gym... Unfortunately nothing special but it's good for quick workouts.
Equipment is old and some of it I'm a bit sceptical of, but it's not a bad gym
16. marts 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Charlie,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts. We're glad the gym works for your quick workouts. We also understand your concerns about the equipment, and we’re continuously looking for ways to improve and update our facilities. Your input is valuable, and we'll take it into consideration as we work to enhance the overall experience.
Thanks again for being a part of our gym!
Kind regards,
Charmaine
Perfect for me
Never had a gym membership before but this was at a great price with knowledgeable instructors. Had my gym induction on Monday and feel like this place is perfect for me.
17. marts 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi Callum,
Thank you so much for your kind words!
We are delighted to hear that you had a great experience with your gym induction and that you feel this place is a perfect fit for you. Our team is dedicated to supporting you on your fitness journey, and we're excited to see you continue making progress. If you ever have any questions or need assistance, feel free to reach out.
Welcome aboard, and we look forward to seeing you in the gym!
Kind regards,
Charmaine
Excellent and friendly gym
12. marts 2025
Besvarelse fra Better - Abbey Leisure Complex
Hi K Joyce
Thank you for your review
We are very pleased to see you are enjoying your experience at the Abbey Leisure Complex and hope this continues!
Kind Regards
Amir
2 year olds hair sucked into back of dryer
I visited Abbey Pool with my 2 year old daughter for the first time, she loved the swimming pool and I hope we can come back again. After we had changed I blow dried her hair followed by my own - it was at this point that she leant close towards me and her hair got sucked into the back of and stuck in the hairdryer effectively up to her scalp. I immediately noticed, thank god, and turned the hair dryer off.
Her hair was completely stuck in the back of the hairdryer and I actually thought for a minute that it was going to need to be cut off to get her free, fortunately because she is little and as her hair isn't that long yet I was able to pull it all out. When i had pulled out all of her hair from the dryer I noticed that the safety cap/mesh that is usually at the back of hairdryers was completely missing.
When I told the staff at the front desk Im not entirely convinced that it was understood how dangerous the situation could have been - if her hair had been longer or if I hadn't noticed as fast as I did. I spent my car drive home imagining how my daughters hair could've been ripped from her scalp and feeling incredibly shocked that this had happened at all - i wouldn't have thought i would need to check if a hairdryer was safe, this should've been a given.
Not really sure I want to return.
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Abbey Leisure Complex
Hi That Girl,
Thank you for sharing your experience with us.
We're so glad to hear that your daughter enjoyed the swimming pool, but we’re deeply sorry to hear about the issue you encountered with the hairdryer. Your safety and the safety of your family is our top priority, and we take your concerns very seriously. We understand how distressing this situation must have been for both you and your daughter, and we sincerely apologise for the oversight with the missing safety cap.
We are grateful that you noticed the issue in time and were able to prevent a more serious injury. We will be investigating this matter immediately to ensure that all hairdryers are fully inspected and meet the required safety standards. In addition, we will review the communication with our staff to ensure that incidents like this are handled with the urgency and care they deserve.
We truly value your feedback, and we would love the opportunity to make this right and ensure a safer experience in the future. If you decide to give us another chance, we’ll do everything we can to provide a safer and more enjoyable visit.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
Besvarelse fra Better - Abbey Leisure Complex
Hi Randa,
Thank you so much for your kind and thoughtful words! We are absolutely delighted to hear that you had such an amazing time during your visit. It truly means the world to us to know that you enjoyed your experience so thoroughly.
We can’t wait to welcome you back again soon! We’re already looking forward to creating more wonderful memories together.
Best wishes,
Charmaine
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