Best Buy Anmeldelser 

Ordered a washer, dryer, and upright freezer on Saturday 9/5/26. The first available delivery was Thursday 9/10/26 between 3 and 7pm. On Thursday It was not delivered and I went to bed. Turns out their service called me twice at 1030pm when i had already gone to bed. I called the next morning to set up delivery for Friday 9/11/26 and was told that there were no slots available. So if you can't pick it up yourself don't use best buy.

Placed an online order. Was to be delivered on 9/10/26
Did not arrive and was told it would be four more days
Misleading. Very disappointed

I ordered a remote starter with installation during a sale. Order was placed on August 16 and two days later I received an email it was ready for pickup. I called and scheduled the first available appointment for August 30. On August 24 the "Services Experiences Manager" called to tell me they didnt have an installation tech to install on Aug 30 and I'd need to reschedule. I then scheduled Sep 15 but the order was auto-cancelled on Sep 6 because it "wasn't picked up." I've spoken with multiple customer service reps who are "unable" to reverse the cancellation or price match my previous order. They all suggest repurchasing the same product for $50 more before my install.

I bought an electric range with 5 yrs of warranty from BB. After 4 yrs, the oven doesn't work. They couldn't fix it in 1 month and then they denied to repair the oven.

Ordered a refrigerator. The install and haul were supposed to be free. They get here and the installation isn’t free. I had to pay the drivers cash in order to remove the old one and put it at the curb. That was two months ago.

Yesterday I ordered a new dryer. The delivery was set for today from 7 AM to 7 PM so I cleared my schedule. They then stated the driver would be here at 4:30 PM. As of 9:47pm the time I am writing this right now they still aren’t here. Customer service called and said they were so far behind. They wouldn’t get to me even though the map said they were only five minutes away. They then offered a $50 gift card.

I really don’t care about the gift card when I cleared my entire schedule in order to have something delivered at a certain time and you all didn’t keep your word and deliver.

They really need to do a better job of the subcontractors. They hire to deliver these appliances.

I recently purchased a HP computer from them spent $1800.00 plus extras also signed up for Geek Squad. The computer will not turn on keeps getting stuck on HP screen. I have come to believe that they don't even have phones in their stores for customers to call. I tried geek squad to make an appointment after 25 mins of AI someone from another country answered, she could not setup an appointment for me. I'm taking it back and never buying anything from them again. Truely sad when a company cannot pay for a customer service person to be in the store and answer phones for customers. Upon further research the products Best Buy rate of defective products are so vast they won't publish too the public.

We spent $4,000 on a new washer and dryer combo from Best Buy, expecting professional delivery and setup, but the experience was completely unacceptable. The installers rushed through the job, left the dryer visibly wobbly, and outright refused to level or fix it despite repeated requests before they left.

Paying top dollar for premium appliances should come with basic customer support, yet we’ve received zero follow-up—even after posting directly to their Facebook page. A rushed, improper installation that leaves brand-new equipment unlevel isn't just poor service; it can cause long-term damage to the unit and the floor. Extremely disappointed with the lack of care and total absence of accountability.

Would give less than 0 if i could..3 attempts to deliver a correct washer that is NOT damaged..Best Buy failed ....You cant get anything done at the store level in Tyler Texas you have to speak to someone overseas..NEVER EVER AGAIN BUY FROM BEST BUY..The service is absolutely horrific..
They do NOT CARE.

No matter which Best Buy store I shop at, something bad happens. This time they forgot to give me a receipt. Calling the 800 number is useless. Their app didn't work either. Had to drive 80 miles round trip to get the receipt. This is a terrible store.

Why can't we give negative reviews?? meaning zero stars or less.? Every American corporation that's farming out its customer service to the Philippines, to Panama, et cetera. Is screwing over American business in the long run and destroying customer loyalty. I purchased a rather expensive memory for my laptop 4 terabytes. Paid for in advance because they had to order it. Apparently it came into the store. But then they canceled the order for a product that I already paid for. That's not even the worst part. I then called the store to find out what was going on and despite dialing a local number, I went straight to a call center in Panama. They have no information whatsoever about my purchase in Panama other than to tell me it was canceled. When I said, well, is the drive still there, they said they don't know. I then said transfer me to the store. They said they can't. I said how do I communicate with the store? I have to drive all the way over there. We've just stepped backwards 100 years before the telephone. And before the telegram. Now you actually have to get on your horse and ride out to the store to see if they have your product. Then they wonder why we'll just buy stuff online and bypass them altogether. No customer service, no reason to shop with you. Might as well just buy online And more and more. People will just buy online and buy products straight from China or the manufacturer directly. Cut out Best Buy and all these middle men. And then when their store is gone, like the circuit cities of the world,they'll wonder what happened. How about look at the fact you provide crap for customer service? Less than zero service. Why shop with you????

Ordered three gift cards arrived in two days by FedEx in a tamperproof envelope that took me a pair of scissors to open. I was very happy with the prompt service and not having to worry about the gift cards being lost in the general mail. Thank you Best Buy for your great service.

Refrigerator was purchased from Best Buy Outlet in Pineville, NC on 8/15/26. It was labeled as an Open Box, Excellent Condition. It was a floor model in a store. They came to deliver it on August 19. When I saw the refrigerator they took off the truck I told the delivery man it was the wrong refrigerator. I told him I had taken many pictures including the serial & model #'s. He wanted to see them. I also had my receipt. After looking at my pictures he went through his phone looking for pictures. He finds it and says oh yeah the cord was cut on the back of the refrigerator. Instead of receiving a phone call from the store and cancelling the order they took any old refrigerator & decided to deliver it to me. My neighbors witnessed this out in the street & were as shocked as I was. I think the delivery service cut the cord. He said a manager would call me in 10 Minutes I never heard from Best Buy. Later that day I received an email saying the order was cancelled & they said the refund amount which was wrong amount. I called my credit card company and disputed the charge. I never heard from Best Buy. Meantime I had borrowed 4 coolers from neighbors emptied my refrigerator & freezer & waited for this delivery . I still can't believe they thought they could deliver any refrigerator they chose & just didn't call me to cancel.

I initiated a return for a $183.12 Best Buy Marketplace purchase on August 15 and kept the merchandise
packaged and available for pickup.

Best Buy arranged a FedEx call-tag pickup, but the pickup process repeatedly failed. During one purported attempt, FedEx marked "nobody home" even though I was home and no one rang my doorbell or knocked. I immediately contacted the local FedEx station and was told the driver would return that day. No one returned.

The matter was escalated to Best Buy Executive Resolution. Best Buy has acknowledged in writing that I kept the item packaged and available, that Best Buy initiated the call tag, and that the pickup attempts were unsuccessful.

Despite that, Best Buy refused to waive the return, refused to issue my $183.12 refund, and declined any
customer-service compensation.

Their latest solution is another call tag with three additional pickup attempts. FedEx told me the next pickup window is 8:00 AM to 8:00 PM.

I timely requested the return, cooperated with the process, and kept the product boxed and available. Weeks later, I still have the merchandise and Best Buy still has my money.

This experience has permanently changed where I will shop.

I purchased a brand-new Insignia refrigerator/freezer from Best Buy two days ago, and the entire experience has been extremely disappointing.
I was told I would receive a call before delivery, but nobody contacted me in advance. Instead, the driver called me at 6:00 a.m. and said the delivery had been scheduled for around 4:00–4:20 a.m.
The refrigerator arrived around 9:15 a.m. We plugged it in, and it immediately displayed an E6 error code. It did not cool, make any sound, or function at all. It was clearly dead on arrival.
I asked the driver to take the defective refrigerator back. He refused, saying, “It’s not my job,” and that because it had been opened, it was now my responsibility. He also said he was “not wasting his time” trying to fix it because he was not a technician, then left.
I then spent 4 hours calling Best Buy customer service, being placed on hold and transferred repeatedly. I was told I needed to schedule a repair appointment. I explained that I did not buy a refurbished appliance—I paid for a brand-new refrigerator that never worked for even one minute.
One representative told me the earliest option could take around 14 days. Another actually told me, “This is your problem,” and when I questioned that, said I was the one who wanted to buy a refrigerator.
Finally, Best Buy told me they could not process a replacement because their system still showed the refrigerator as “in transit,” even though it had already been sitting in my home for hours.
Best Buy’s internal system problems should not become the customer’s responsibility. I paid for a new, working appliance. I expect an immediate replacement and pickup of the defective unit, not weeks of waiting for a repair on something that never worked.
This has been one of the worst customer service experiences I have had with a major retailer.

I had an extremely frustrating experience with Best Buy involving a $1,164.94 Store Pickup order.

Before taking possession of the phone, I contacted Best Buy and asked to cancel the order or change it to shipping. I was told it could not be canceled.

The problem is that Best Buy's own published cancellation policy specifically states that Store Pickup orders can be canceled “anytime.”

Because they would not cancel the order, the store ultimately had to process the phone as picked up and then immediately return it, even though the merchandise never needed to leave Best Buy's possession.

Then another issue appeared. Best Buy's Order Details showed the original $1,164.94 payment associated with my Best Buy Credit Card ending in 4184, while the $1,164.94 return was displayed as associated with Mastercard ending in 2069.

I have screenshots documenting the original payment, the return information, and Best Buy's published “Cancel anytime” policy.

What should have been a simple cancellation turned into multiple contacts with Customer Service, a trip to the store, an unnecessary pickup/return process, a refund discrepancy, and multiple escalations.

I've now escalated the matter to Best Buy corporate and contacted Best Buy's social-media support team. I have also filed a consumer complaint with the Pennsylvania Attorney General's office.

I am still giving Best Buy the opportunity to resolve this. I want the $1,164.94 refund properly accounted for, an explanation for why the published cancellation policy wasn't followed, and reasonable compensation for the time and inconvenience this situation has caused.

I will update this review if Best Buy resolves the matter appropriately.

place an order for three items,
1st item came within two days great, remaining items delivered late, canceled the remaining orders didn't know it was through marketplace, its taken two weeks to return the first item and now the second item was return to them with confirmed tracking and delivery details, still no refund, checking the return address is the same as amazon warehouse in Ontario,
Total Scam Artist
Customer service is a waist of Breath, contacting bank collect refund,

Do not use the online services.
Amazon is 100% better

If I could rate lower than 1 star I would. I had GE dishwasher delivered and allegedly installed. I did not crawl under the.dishwasher to check that i stallation was done correctly. I didn t know volt box, or kick plate nor that instructions were not left. I ran one load of dishes when it stopped working. Best Buy told me it was under GE warranty to contact them. GE came out and it was then I learned it wasn't installed correctly. Best Buy said they would return the full amount for delivery 421.00 dollars. They didn't. The defective install caused electrical problems so an electrician was called. Best Buy told me to call GE and when the amount promised was not refunded I contacted them. They said they would refund as it was under their 90 day service warranty. Now they are saying because GE and electrician were called they can not do anything. I am out over 1000 dollars and counting with no dishwasher.

This is the worst experience I've ever experienced and I'm still experiencing it. Neither Best Buy nor FedEx seems to care. I've just spent $1000 dollars on my wife for her birthday and I probably won't receive the item until her birthday comes back around. Piss poor customer service and satisfaction. I wouldn't recommend neither company to a blind or deaf person.

I would give zero if I could. Calling into the automated system it told me my delivery was coming today after waiting 3 weeks for the new TV I bought (not open box).

When I finally talked to a person (which the system would not allow me to do until after the delivery time has passed). They claimed I have recieved an email about the delay (I did not). They then sent me the email which went straight to my inbox but could not demonstrate they had sent it like the person on the phone kept saying. I could not escalate to anyone else and was informed I now get to wait 2 months for the tv.

The tv was listed as in stock when I bought it. It was sold by best buy (not a third party). So unless I was lied to there is no reason for a delay.

The phone number to the store is a piece of garbage
Can't reach the department you're looking for.
Leave you stuck on hold after you cuss out that DAMN A.I.!!!
And the Dash Cam...PUH-LEASE!!
Damn thing didn't work. And THEY didn't even replace it, had to call the manufacturer to get new placement. And all they sent was the wire harness...You don't have to beat me over the head...I'm done. NEVER BUYING ANYTHING ELSE FROM WORST BUY‼️‼️‼️‼️