BERTSCHAT® (UK) Anmeldelser 338

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent customer service, prompt and courteous. Replied to my emails quickly and replaced faulty glove easily. On both occasions I have had an issue with the same product my concern was dealt with q... Se mere

Bedømt til 5 ud af 5 stjerner

Questions to the Bertschat team were answered promptly and efficiently. Delivery and packaging were excellent. The product (Heated Bicycle Gloves PRO - Dual Heating) is well made and does a very goo... Se mere

Bedømt til 5 ud af 5 stjerner

Item was running late but as a result I recieved an upgraded similar pair of insoles which was a nice gesture. The item works well with the heat settings but I would say with the thickness of the inso... Se mere

Bedømt til 5 ud af 5 stjerner

Quality of products are superb. Great build quality and design features show how much thought has gone into production. Warranty amazing and after sales customer service brilliant. Bertschat products... Se mere

Virksomhedsoplysninger

  1. Tøjleverandør

Skrevet af virksomheden

BERTSCHAT®️ is an international brand with over 15 years of experience in specializing the sales of convenience products. The products are further developed every year, so we can always offer the best and most advanced products that protects against the most extreme weather conditions.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

338 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 5 ud af 5 stjerner

heated waistcoat

Bought a heated waistcoat. It arrived next day, when I raised an issue with the battery, my problem was resolved quickly. Would recommend. Waist coat has rarely been off since buying it, it’s so efficient.

24. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good quality and effective

Swift efficient delivery of gloves in quality packaging, nice as a gift. My partner has Raynauds. These gloves have helped superbly. They warm up quickly, the heat reaches the fingertips and the batteries last well. They are robust and well made, very comfy. Worth the money, would recommend.

25. december 2025
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Bedømt til 1 ud af 5 stjerner

Great when working, no response when reporting fault

Bought heated gloves Jan '25, one developed intermittent fault in less than 2 months. Reported it by email. No response, not even an acknowledgement. Sent 2 more emails. Have still heard nothing, a year later. Great gloves when working, not impressed by so-called "guarantee".

8. april 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Thank you for your feedback and we are very sorry to read about your experience. This is not the level of service we aim to provide.

We normally respond to all emails within 24 hours. It seems something may have gone wrong in the communication and we sincerely apologise for that.

You can also call us directly, which is often the fastest way to resolve this. We will gladly look into this with you and make sure it gets solved.

You can reach our UK customer service via:
info@bertschat.co.uk
0808 2580041

Kind regards,
BERTSCHAT®-Team

Bedømt til 5 ud af 5 stjerner

Great Gloves

The gloves were great but my wife found them too bulky to do what she needed to with them on. However the company were excellent and refunded the full amount I had paid.

15. januar 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

I have used their first generation…

I have used their first generation heated socks for winter and spring daily commute on my motorcycle.

After the first 2 weeks the material was badly pilling and my warranty request was rejected due to user fault.

The socks lasted for 1 season and a half. The batteries are fine and am using them with other heated gear which have identical specs.

I found them very expensive for the quality of the material. Obviously there are now many other more affordable options on the market.

Otherwise they heat very well and the batteries are charging in about 4 hours and last about 4 hours on medium heat (3000 mAh each).

They are really easy to start / stop or change the heating settings during usage and the remote comes handy to adjust it on the go.

10. februar 2025
Uopfordret anmeldelse
BERTSCHAT® (UK)-logo

Besvarelse fra BERTSCHAT® (UK)

Thank you for sharing your experience and for your detailed feedback. We truly appreciate that you highlight the heating performance, battery quality and ease of use.

Regarding the material, our heated socks are produced using technical performance fabrics that are designed to balance warmth, comfort and breathability. Pilling can occur depending on friction, for example when used intensively in motorcycle boots or tight footwear. That said, we always aim for long-lasting quality and we are sorry to hear your experience did not meet expectations.

Since you mention this concerns one of our first generations, please note that we have continuously improved our materials and construction in newer models.

Kind regards,
BERTSCHAT®-Team

Bedømt til 5 ud af 5 stjerner

I bought heated leather gloves and…

I bought heated leather gloves and heated hiking socks. Use them all the time and would happily buy again.

Great products. Not cheap but you get what you pay for and these are very good quality.

Good options in terms of heating zones and battery capacity.

10. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Simply heated bliss

Bought a heated sweatshirt for my wife and she has been "living" in it during the recent cold spell - she says it has changed her life.

Everything is just as we expected, good fit, good battery life and easy to recharge

1. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great foot warmer

Great foot warmer. I bought these to go fishing and can thoroughly recommend them. They allow me to wear wellington boots (waterproof) and I don’t have to wear my heavy insulated boots which aren’t waterproof. I love the remote control as it allows me to increase or reduce the heat setting without having to remove them.

10. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best heated gloves and socks I’ve…

Best heated gloves and socks I’ve owned.
All of my mountain bike friend are envious of my heated gear on the coldest rides when I just want to be out all day but my friends want to cut the ride short due to cold fingers and toes.

10. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Reputable company

I looked at many heated jilets online before settling on Bertschat and was very glad I did. It arrived in a few days and my husband was delighted with his surprise Christmas present. I was a little concerned that there are only 2 sizes and when my husband tried it on it looked as though it was far too small. However the zips at each side opened up to make it bigger. I bought size xs-m which was a perfect fit for my husband who usually wears size medium. He can now keep cosy when on the golf course. Thank you Bertschat

8. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very happy customer

Product works extremely well. Used for first time by wife skiing in very cold conditions - warmth greatly appreciated. Quality product. Also as a Christmas gift, support team were very helpful to ensure arrived on time.

19. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The gloves I recently purchased to help…

The gloves I recently purchased to help with my Raynaud’s work well with heating to both sides of my hands including the fingers. I had issues with one battery draining much quicker than the other one which was resolved with replacement batteries and excellent customer service.

1. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Battery powered thermal docks

I purchased a pair of battery powered thermal socks from Bertschat. My experience was excellent. The ease of placing the order, receiving the goods well packed and delivered on time as promised with a very high quality product supplied was all fine with no issues.

15. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Well worth the money, some improvements possible

In Feb 2025 I bought a heated gilet from Ororo and that was my first purchase of heated clothing. While I really like the Ororo gilet, I was disappointed that they don't make any garments with heating in the lower back, which is where I want it most. Secondly, I got a bit fed up with all the promotional emails they kept sending me.
Consequently I decided to look for another provider and found Bertschat. I bought my Bertschat heated hoodie in April 2025 and I've been very pleased with it.

What I like:
+ The hoodie has a heating element in the lower back which is just what I wanted
+ The garment appears reasonably well-made and good quality
+ Even without switching it on, it's still quite a warm piece of clothing
+ The item was delivered promptly and I have not been bombarded with marketing emails
+ Bertschat's batteries are cheaper and have more capacity than Ororo's
+ Also the connector for Bertschat's batteries is a USB-A port which means you could use a generic power bank instead, whereas the Ororo garments have a different connector which means you have to use their batteries which are a bit pricey. Personally I haven't needed to use a power bank because I bought two Bertschat batteries with my hoodie, which I would highly recommend so you never end up with a dead battery and no spare.

What I'm not so keen on:
- With the Ororo gilet, you only have to press the button on the chest to switch it on, whereas with the Bertschat hoodie I have to reach into the pocket to switch the battery on first and then press the button on the chest. I assume this is an added safety feature, to prevent the garment from being turned on accidentally
- The Bertschat logo, which is just the name BERTSCHAT written in large capital letters on the chest, is way too big and too prominent for my liking
- The zip is a bit too exposed compared to other hoodies I have. Because of this I've found it can sometimes scratch my neck. I'd like to see Bertschat improve on this and enclose the zip like M&S do with their hoodies.
- Ororo conceal their batteries inside an inner pocket, leaving the two outer pockets free. With the Bertschat hoodie, however, the battery is in the outer left pocket, which means I come into contact with it every time I put my hands in my pockets
- Also, after many months of repeated use, the cuffs on my Bertschat hoodie have become bobbly. Again, this has not happened with M&S hoodies which have had even more use.

For me, the ultimate heated garment would fuse the best of both Ororo and Bertschat.

Although I have suggested some improvements, I have opted for 5 stars because this hoodie has kept me so warm this winter and helped me to keep my heating bill a bit lower.

17. april 2025
Uopfordret anmeldelse

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