I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... Se mere
Virksomheden har svaret
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... Se mere
Virksomheden har svaret
Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Kontaktoplysninger
8 Walmgate, YO1 9JT, York, Storbritannien
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4,6
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wrong tiles where delivered
Wrong tiles where delivered. They did get the new tiles sent out fairly quickly but now there is a 30 day return policy till I get my money back which I think is ridiculous seeing as we where not at fault. Everyone on the phone and email was perfectly pleasant but unfortunately it has delayed the project and in turn cost money.
22. oktober 2024
Besvarelse fra Bert & May
Really sorry to read your review. I have requested someone from our customer service team contact you to look into the issue for you.
Bert & May
Besvarelse fra Bert & May
Thanks for you super review
Bert & May
Efficient and helpful
25. oktober 2024
Besvarelse fra Bert & May
Thank you for taking the time to write a review. It is very much appreciated.
Bert & May
Besvarelse fra Bert & May
Great feedback - thank you
Bert & May
The tiles are beautiful
I ordered a few of the monochrome style samples for my bathroom. The tiles appear to be of good quality and feel nice .
They arrived quickly and fully protected in the box.
14. oktober 2024
Besvarelse fra Bert & May
Great to hear you love your tiles - thank you
Bert & May
Besvarelse fra Bert & May
Thanks for your great review - that is good to hear
Bert & May
Besvarelse fra Bert & May
Thank you for your feedback
Bert & May
Great service and great tiles x
8. oktober 2024
Besvarelse fra Bert & May
Great review - thank you for the feedback
Bert & May
Let down by the couriers this is now…
Let down by the couriers this is now the third time of redelivering. Not Bert & Mays fault - Ella in sales was extremely helpful.
PS my name is : kevin Crockett
11. oktober 2024
Besvarelse fra Bert & May
Thanks for giving your feedback and apologies, for the issues with the sample delivery. I am not sure why DPD are removing the business name from the delivery address. I have picked this up with them directly and will track through to make sure your samples are re-delivered correctly.
Besvarelse fra Bert & May
Thanks for the great feedback!
Very pleased with the superb support…
Very pleased with the superb support that I got. Speedy response to requests. Very helpful in changing my order.
Would recommend to all.
2. oktober 2024
Besvarelse fra Bert & May
Glad to hear you had great service! Thanks for taking the time to write a review
Besvarelse fra Bert & May
Thank you for the lovely comments
Besvarelse fra Bert & May
Great! Thank you for the feedback
Efficient, prompt, excellent products
20. september 2024
Besvarelse fra Bert & May
Thank you very much for you super review
Bert & May
Helpful customer service.
15. september 2024
Besvarelse fra Bert & May
Thank you for taking the time to write a review. That is good to hear
Bert & May
Very friendly and first class customer…
Very friendly and first class customer service
24. september 2024
Besvarelse fra Bert & May
Thank you for your review and great feedback
Bert & May
Besvarelse fra Bert & May
Great to hear you love your tiles
Bert & May
Besvarelse fra Bert & May
Thank you for giving us a great review.
Bert & May
Very nice tiles that look the part but…
Very nice tiles that look the part but a rubbish returns policy for any surplus boxes.
*22 Oct 2024 update*
Upgraded the review after Bert and May agreed to refund the spare box of tiles and even organised for them to be collected.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Bert & May
Hi Tom - sorry to read your review. If you could please contact our customer service team at help@bertandmay.com with the order details, we will certainly look into this further for you.
Bert & May
Besvarelse fra Bert & May
Great to hear - thank you for your feedback
Bert & May
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.