The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... Se mere
Virksomheden har svaret
Really good service buying my new bed. I was helped by Alan, who was really helpful. The delivery man John was excellent. He was very helpful and polite.
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Gloucester370
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Storbritannien
- 1452308821
4,7
Fremragende
403 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great delivery
Delivery guys were polite and friendly, making sure I knew how to use the ottoman bed they assembled before they left
21. maj 2026
Besvarelse fra Bensons For Beds - Gloucester370
We're so glad our delivery team was polite and friendly, and ensured you knew how to use your new ottoman bed!
Team Bensons
Amazing service from ordering to…
Amazing service from ordering to delivery of the mattresses letting us know what was happening with every stage
21. maj 2026
Besvarelse fra Bensons For Beds - Gloucester370
We're so glad to hear your ordering and delivery experience was amazing. We appreciate you sharing your positive feedback!
Team Bensons
Great service
Great service from the store, he was very thorough and knew what we needed.
Thanks again Bensons for beds
17. maj 2026
Besvarelse fra Bensons For Beds - Gloucester370
We're so pleased our team provided thorough service and helped you find exactly what you needed. Thank you for sharing!
Team Bensons
Besvarelse fra Bensons For Beds - Gloucester370
We're delighted you found our team friendly and helpful. Thank you for your kind words!
Team Bensons - Jess
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for your review
Team Bensons - Jess
Great product
Great product. Brilliant sales team. Very friendly and polite delivery people.
15. maj 2026
Besvarelse fra Bensons For Beds - Gloucester370
We're delighted you enjoyed the product and our team's friendly service! Thank you for your wonderful feedback.
Team Bensons - Jess
Tv bed installed 9th February
Ordered Tv bed in February. Paid £134 for installation. All went well. Tried Smart Tv. it would not come on line. (We were not given any instructions regarding Tv. or bed surround sound). Informed Bensons, they sent a technician who fixed beds and knew nothing about Tv's. Eventually we were referred to a company who supplied the Tv. even though we purchased it from Bensons. Trying to speak to somebody was hard and when I did I was often told I would be called back. I went back to bensons and eventually, I was in informed the Tv. would be exchanged. By this time I had given up on the Tv. I was emailed and was told to remove the Tv. Which I had paid to have inatalled so that it couled be collected by the courier. The reason I paid was, I'm 81 years old and passed it! This went on upto the beginning of April. I went on holiday, on my return I tried the Tv. Again and it worked and has done since. I was still waiting to find out who was going to remove the Tv. I informed Bensons and suggested that at the very least I would like an apology. I am still waiting and suspect, will be for a long time.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Gloucester370
We regret to hear about the issues you experienced with the TV bed, including the installation and lack of initial support. We are sorry for the difficulties reaching us and the delayed resolution. We'll review your feedback to improve our service and communication. Thank you for bringing this to our attention.
Team Bensons
Excellent service in the local shop
Excellent service in the local shop, & on the subsequent delivery.
1. maj 2026
Besvarelse fra Bensons For Beds - Gloucester370
We appreciate your positive feedback! We're happy to hear you received excellent service both in our shop and with the delivery.
Team Bensons
Besvarelse fra Bensons For Beds - Gloucester370
Thank you! 😊 We’re delighted everything went smoothly from the beginning right through to delivery. Enjoy your new mattress and happy sleeping,
Megan | Customer Care Specialist✨
You all made it really good from…
You all made it really good from ordering the bed to delivering it
23. april 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you! 😊 We’re so pleased we made the whole journey—from ordering to delivery—such a great experience. Enjoy your new bed! 🛏️✨
The bed we bought and the mattress that…
The bed we bought and the mattress that went with it was a.dream I believe we made the right choice so comfy and have slept well thus far.
Just to say when the drivers delivered and put it together for us were professional and respectful to our needs
23. april 2026
Besvarelse fra Bensons For Beds - Gloucester370
That’s wonderful to hear! We’re so pleased you’re sleeping well and that our delivery team looked after you so professionally 😊
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist✨
40 night guarantee
Initially great service. Until we needed to use the 40 night guarantee. The mattress we got was so uncomfortable we had to change. When we asked Bensons they said that there’s a 10% exchange fee, they removed the original discount and charged another delivery fee. They went from smiles to passive aggressive in seconds. When we originally rang customer services, they said we would have to talk to the shop for a refund. The shop said they wouldn’t actually refund us as there wasn’t anything wrong with the bed we just didn’t like it. By the time they had finished with adding this and that fees our £1800 mattress was a swap for a £1200 one. NEVER believe the 40 day guarantee.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Gloucester370
We regret to hear about the issues you faced with the 40-night guarantee and the additional fees. We understand that comfort is different for everyone so we have the 40 night comfort guarantee as an optional policy. I am glad to hear you have taken advantage of the exchange but I will feed back your comments regarding the charges internally so we can improve our services.
Thank you for your review - Lauryn at Customer Care
Went into Bensons with a view to looking for a new mattress…
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy mattresses. Having taken time to explain, in simple terms we could understand, the main differences between between them (firmness, support system and comfort fillings), he then politely left us allowing us plenty of time to sample then in out own time frame. Very happy with the service provided.
17. april 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for sharing your experience! We’re so pleased to hear Steve took the time to really listen to your needs, clearly explain the differences, and then gave you space to try things out at your own pace. That’s exactly the kind of relaxed, informative service we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
Matt was so helpful and polite and gave…
Matt was so helpful and polite and gave lots of information
9. april 2026
Besvarelse fra Bensons For Beds - Gloucester370
We’re pleased to hear that Matt provided helpful, polite service and ensured you had all the information you needed. Thank you for taking the time to share your feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
Knowledgeable and friendly service
Knowledgeable, helpful and friendly service. Discreet and ‘not overbearing’, tried a variety of beds and left to make decision.
Good choice of mattresses, sizes, composition and prices.
2. april 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for your feedback! 😊 We’re delighted to hear you received knowledgeable, friendly service that wasn’t overbearing, with plenty of time to try different beds and make your decision. It’s great to know you appreciated the wide choice of mattresses, sizes, materials, and prices. We really appreciate you sharing your experience,
Megan | Customer Care Specialist
Our in store experience with Steve was…
Our in store experience with Steve was great, he was patient, knowledgeable and was a great help to us when making our purchases.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for the great feedback! 😊 We’re so pleased to hear Steve made your in‑store experience such a positive one. His patience and knowledge really shine, and we’re glad he could help you feel confident in your purchase. We’ll be sure to pass this on to him,
Megan | Customer Care Specialist🛏️✨
43 years of experience selling beds he…
43 years of experience selling beds he really knew his stuff and exactly what I needed. He had a lot of patience and spent time with me until I was totally happy. I have fibromyalgia osteoarthritis and constant lower back pain awaiting an operation. I can't wait to lie on my new bed thank you so much for all your help very much appreciated a very happy customer
26. marts 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you so much for your lovely words! With his 43 years of experience, we’re thrilled he could help you find the perfect bed. We hope it brings you the comfort and relief you deserve — here’s to many peaceful nights ahead,
Megan | Customer Care Specialist✨
Good, reliable, service.
Once again very satisfied by the service provided by Bensons. Good initial sales advice, first class post sale communications, efficient, on time delivery.
9. marts 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you so much ! We’re delighted to hear you had great advice, smooth updates, and an on‑time delivery — always a pleasure to serve you again,
Megan | Customer Care Specialist💜
Alan was superb
28. marts 2026
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for the great feedback! 😊 We’re so pleased to hear Alan was superb — we’ll be sure to pass on your kind words. Enjoy your new bed,
Megan | Customer Care Specialist
Besvarelse fra Bensons For Beds - Gloucester370
Thank you for leaving us 5 stars Mr Goddard! We're so glad you enjoyed the friendly service — and thrilled our recommendations helped! Hope to see you again soon,
Megan at Customer Care🌟
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