Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... Se mere
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bensons For Beds - Edinburgh663
Skrevet af virksomheden
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktoplysninger
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Storbritannien
- 1314402029
4,9
Fremragende
286 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bensons For Beds - Edinburgh663
We appreciate you sharing your experience! We're happy that you received excellent service and a good quality bed at a great price.
Take care,
Megan at Customer Care
friendly knowledgeable staff
friendly knowledgeable staff – not pushy... Good choice of beds (not too expensive)
6. januar 2025
Besvarelse fra Bensons For Beds - Edinburgh663
We're happy to hear that our staff was friendly and knowledgeable, and that you found a good, affordable selection of beds. Thanks for the feedback, Megan at Customer Care
Peter was so helpful and very…
Peter was so helpful and very informative also never rushed us while we made our choice
7. januar 2025
Besvarelse fra Bensons For Beds - Edinburgh663
We're happy to hear that you found our team member helpful and informative. We appreciate that they ensured you felt supported while making your choice.
Take care,
Megan at Customer Care
The sales officer was very practical
The sales officer was very practical, hands-on and friendly. Gary took his time to explain the different options available which made a huge difference in influencing our decisions.
2. januar 2025
Besvarelse fra Bensons For Beds - Edinburgh663
We're happy to hear that the officer was helpful and friendly! We appreciate that they took the time to explain the options, influencing your decisions. Thank you for your positive feedback, Megan at Customer Care
Good, friendly customer service
Good and friendly customer service, the only reason ii is not 5 stars is the excessively long wait time for the product which we weren’t told until after the sales pitch.
5. januar 2025
Besvarelse fra Bensons For Beds - Edinburgh663
We're glad you found our customer service good and friendly. We apologize for the long wait time and that this wasn't communicated earlier. We appreciate your feedback, Megan at Customer Care
Helpful, knowledgeable staff make the difference
Gary was extremely helpful when showing us the mattresses that met our requirements. He also encouraged us to lie on them for a few minutes to ensure we would experience how they re ally felt when the body settled in. We chose the mattress and pillows we wanted but delayed purchasing in the hope that the 20% discount would be increased I. The January sale. Gary contacted us a few days later to advise that two pillows were included in the 20% offer which would be better value that 25% off. We thought about and agreed with him. An additional extra £50 to collect our old mattress was waived and a delivery date of 22 January earlier than expected. All in all a first class experience.
22. december 2024
Besvarelse fra Bensons For Beds - Edinburgh663
We're glad you enjoyed your experience. It's great to hear that you found the assistance helpful in choosing the right mattress and pillows. We appreciate you sharing your positive feedback regarding the advice about the discounts and the waived collection fee.
Take care
Megan at Customer Care
Kevin was knowledgeable.
25. november 2024
Responsive customer care
Customer care: Mr Garry was very helpful in choosing mattress and bed for our new home
17. november 2024
great
Good sales technique, no pressure, clear explanation of what was best for our needs
12. november 2024
I’ve already done this twice
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy requested cancellation of insurance.
However I’m enjoying the bed. You could warn customers about accessing existing bedside tables ,lamps etc and develop products for this.
Please don’t request feedback again.
8. november 2024
Excellent service
Excellent salesmen in store; very friendly and easy to deal with; great follow up service and delivery happened exactly as promised; no fuss. Would definitely use again.
24. oktober 2024
Enjoyable experience
I found the staff at the Straiton branch to be very helpful. They asked relevant questions and explained the various mattresses. When I told Hayleigh that I also wanted a base and headboard she again explained the various options.
There was no pressure to buy.
I would recommend using Bensons for Beds.
28. oktober 2024
Recent bed purchase very good.
Recent bed purchase very good.
However delivery date was changed several times causing inconvenience .
Thus 4 stars
18. oktober 2024
Uopfordret anmeldelse
Excellent
Nice, friendly, knowledgeable staff. Happy to answer all questions and give advice.
Excellent service.
Happy to recommend buying from them.
12. oktober 2024
Shaun
Shaun, your staff member, was helpful, knowledgeable and was not pushy. He gave us time to consider our choices
11. oktober 2024
Very helpul salesman
Very helpul salesman- Ashley - no pressure and very informative.
This was for Craigleith, not STraiton. No option to choose Craigleith.
Would have liked to know the prices at an earlier stage
7. oktober 2024
Great sales experience.
Hayleigh was extremely helpful and friendly and enabled the decision on our purchase to be made easy.
26. september 2024
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