Beegone - Thornemere Group Anmeldelser 

48
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Although i have not had this company help with my problem as I'm way out of area (my fault for not checking) I cannot thank Caroline enough. What a beautiful soul she is. She's so friendly,welcoming a... Se mere

Bedømt til 5 ud af 5 stjerner

Dan responded straight away and visited the following day for an assessment. Jake was able to secure a team to visit two weeks earlier than planned to ensure they were able to contain the colony.... Se mere

Bedømt til 5 ud af 5 stjerner

Spoke to Phil who gave very helpful advice when I called with an enquiry about possible bees in my garden. He was very quick to respond after I sent a video clip to identify the insects and we were a... Se mere

Bedømt til 5 ud af 5 stjerner

Joel came out to do a free survey of the bees in our chimney. He explained all about bee behaviour and flew a drone up to have a closer look. He was polite, professional and well informed.

Virksomhedsoplysninger

  1. Skadedyrsbekæmpelse
  2. Miljøhygiejne

Skrevet af virksomheden

Here at Beegone® we specialise in the expert live honey bee and comb removal, honey bee swarms and colonies from chimneys, walls, roofs and trees without using insecticides or pesticides. We extract bees alive and relocate them before bee proofing the structure to prevent more returning – guaranteed! This makes us unique leading providers in bee removal.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

48 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(48)

14 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Rang Beegone today as we have a problem…

Rang Beegone today as we have a problem with bees in the house, I got a call back very quickly. They were very knowkedgable and were able to identify what type of bee just by a photo. They were very helpful and gave some good advice. I would recommend this company

28. marts 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Friendly and Professional

We thought we had a bee problem so rang Beegone for their advice and they were so friendly on the phone. They were able to identify that we had a wasp not bee problem on the phone saving any unnecessary trips and payment and provided advice on who to contact instead. Extremely friendly and would highly recommend them.

13. november 2019
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Who you gonna call? Not Beegone!

We had a large swarm of honey bees take up inside our flue chimney with them finding holes out into the bedroom and kitchen. I phoned Beegone but there was no answer so I left a message as "they will get back to you as soon as they can". Waited hours and no call back so phoned again - no answer again so pressed the option for "emergency" which put me through to the exact same answer phone. Left another message stressing the urgency. 2 days on and nobody has ever called back - these are not the people to call if you have an emergency situation!

EDIT: In response to the reply below - contrary to the implication made, I phoned during core office hours (3 times) and left the message on the first call that day. You most certainly do advertise an emergency number in so far as that's the first thing your message says - "If it's an emergency, press 1". As it stands, this is now the SIXTH day since the swarm of bees came and not even a phone call back from Beegone... I have since spoken to a number of bee removal and pest control companies and they ALL answered the phone first time, let alone failed to reply after 6 days! How can you have time to reply to a review on here when you've still not returned emergency calls from customers after 6 days??

17. maj 2019
Uopfordret anmeldelse
Beegone - Thornemere Group-logo

Besvarelse fra Beegone - Thornemere Group

Dear Mark

We apologise for the length of time it has taken to attend to your message. Our office hours are from 8:30 - 5:30 Monday to Friday and we have a call answering message system over the weekend and in the evenings. This past week and weekend we were inundated with bee calls and messages as bee were swarming all over the country.

We are working our way through the messages. In order to give each customer the best attention and advice we spend a great deal of time on each call. As a result getting to each message has been slow. We also do not publicly advertise emergency services but do try to assist in an emergency wherever possible.

We apologise for any inconvenience and stress this has caused you. Please call our office and our MD will help you out directly and personally.

Bedømt til 4 ud af 5 stjerner

A top quality job!

BeeGone did a top quality job for us and I would absolutely recommend them for those in need (we really needed to resolve the issue of our bees nest in the chimney - they were getting into the house and year on year, the situation was worsening). Their service was excellent...they clearly know their stuff, the quality of work was superb and they were responsive, tidy and personable.

The only reason I didn't give a full 5 star rating is cost...it hurts...so whilst it's top quality, it's most definitely top dollar!!

5. februar 2019
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Beware of this organisation.

I had bees in my chimney. Beegone greatly exaggerated the risks and the amount of work required to correct. I was told the chimney stack had to be taken down by more than 1 metre and the flue had to be cleared from below by breaking in through brick and plaster within the house. I signed a fixed price contract on this basis for over £8000. They removed the bees, and swept the chimney by removing and replacing the chimney pot. This took 3 men less than a day to complete. A chartered surveyor estimated the cost of the work done to be £2000. I subsequently learnt that in some National Trust properties there have been bee infestations for years without ill effects. Perhaps it did not need doing at all? I feel I have been conned out of £6000.

7. december 2018
Uopfordret anmeldelse

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