I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Se mere
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Se mere
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet af virksomheden
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktoplysninger
4,3
Fremragende
726 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer support and attention to detail
Quick response to online queries. Polite and friendly. Email had easy language and full details to actions taken. Rectify the issue. Thank you
2. februar 2026
Super happy with response time and…
Super happy with response time and resolution of my issue with delivery of my order. Very much appreciated
1. februar 2026
Customer Service A+
Quick response. Great communication and desire to resolve any issues that transpire. (have only encountered one in a year of being a customer) Great customer service is a rare find.....and is much appreciated when you feel like you are the only person they are dealing with.
24. januar 2026
Besvarelse fra Beanz
Thank you for your review and feedback. We do show that our specialist reached out to you on January 7 in reply to your inquiry notifying you of the steps we were taking to rectify your request. We'll resend that email to you right away.
Origin Stronghold coffee
Motlalepula was really helpful and sorted out the issue seamlessly!
30. januar 2026
My order was lost in transit
My order was lost in transit. They reordered it and sent me a bag of my choice.
29. januar 2026
As there was no reference to a case number in your review request, I responded to the current outstanding case, which has been dragging case 104700047No ownership.Not sure why my email is being ignore
Not sure why my email is being ignored. Frustrating!!
29. januar 2026
Besvarelse fra Beanz
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.
They sorted the issue quickly and with…
They sorted the issue quickly and with no fuss. Great service
22. januar 2026
Got in touch with them through email…
Got in touch with them through email about some beans I ordered they replied quickly and sorted it out
29. januar 2026
Beanz customer service is Amazing
Beanz customer service is Amazing. This is the second time I have an issue with an order and they promptly, effectively and efficiently took care of it. I am so happy getting my delicious coffee from them since they know how to take care of their customers:)
Thank You!!!
28. januar 2026
They did not respond to my inquiry
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
21. januar 2026
Besvarelse fra Beanz
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there.
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I was not happy with the beans that…
I was not happy with the beans that were sent two months in a row. I contacted customer service and the representative said pick any three bags of coffee and they would send to me for free. I replied and they never sent. I then called customer service and they said they put in another request. once again no one contacted me and no coffee was sent. I then received an email saying my case was closed. I contacted customer service numerous times and they did not help.
27. januar 2026
Besvarelse fra Beanz
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Incorrect order resolved
Fast response time and quickly solved my issues regarding an order
20. januar 2026
Fabulous coffee and fabulous customer service!
I was delivered a different flavour to my subscription but this was easily resolved with Beanz. Nikeziwe was extremely helpful and ensure that this was updated and a new bag of coffee sent out to me. Highly recommend beanz.com for their customer service - and the coffee is fabulous too.
26. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.