Beanz Anmeldelser 

I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t resolved straight away but Nikeziwe gave assurances she would monitor the issue with the technical issue end keep me informed. As a gesture of goodwill I was sent a bag of beans free of charge which was appreciated. It took about 3 weeks to be resolved. Nikeziwe was instrumental in keeping me informed and the customer service she provided was excellent.

I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so.

The subscription is good value and offered a way to try many different types of beans (you can specify your preferences), and I ended up preferring beans that I did not think I would.

Excellent service and I would certainly recommend it.

Der Kundenservice hat mein Anliegen schnell und zuverlässig bearbeitet. Ich bin begeistert.

Mein Anliegen wurde ohne jeglichen Kommentar durch den Support ungelöst geschlossen.

Edit 15.07.26: um hier nicht stehen zu lassen, ich hätte versäumt, an der Lösung des Problems beizutragen:
es ist korrekt, dass mir eine Nachfrage gesendet wurde. Diese habe ich am 26.06.26 vollständig beantwortet.

Schneller und zufriedenstellender Support. Sehr guter Kundenservice. Immer sehr schnelle Lieferung.

man hat sofort eine Ersatzlieferung in Gang gesetzt
Man kann mit echten Menschen telefonieren!

Hat einfach alles gepasst.
Dankeschön 🙏

Schnelle und unkomplizierte Bearbeitung

Kundenorientierung und Service auf sehr hohem Niveau!

Tolle Qualität, perfekter Geschmack. Danke :)

Coffee seems overpriced in order to squeeze money from their 25% discount for those joining having purchased a Sage/Breville machine. The lack of ability to rate each coffee on personal taste is also disappointing. I'm forgetting what I like/don't like.
I was also sent the wrong coffee one occassion but that issue was resolved well, and very quickly.
Overall - could do a lot better. I won't be sticking with them forever, but that 25% saving (up to £650) means that I'm not looking just yet as it's similarly priced to going direct, but all on one site.

Ich hatte zweimal eine Anfrage auf Stornierung gehabt und beide Male konnte das Problem schnell gelöst werden. Ich bin sehr zufrieden mit dem Kundenservice , mit der Schnelligkeit und Problemlösung.

Great help called Videocalled me through it and manged to fix my machine lovely lady

Always receive high quality freshly roasted coffee, highly recommend.

Fantastic service and v good coffee. I made a mistake ordering and they quickly put it right, even though it was my fault. Can't rate them highly enough.

Fantastic support team at Beanz. There were some issues with cash back. But the team supported me throughout until the cash back was sent into my account. Very happy with the team and resolution provided.

Although I receive great tasting coffee from beanz it is their customer service which stands out. Nikeziwe has assisted me twice in a timely and friendly manner which resolved the issue to my complete satisfaction. I couldn't ask for more.

Excellent customer service! I missed my parcel and it was sent back to the roaster. I got in touch with Beanz to ask if they can resend the coffee and got a quick response from Nikeziwe who sent a fresh batch of coffee, free of charge.

Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach eigener Auswahl zugesendet. Immer freundlich l, absolut zu empfehlen 👍

Schnelle, freundliche Hilfe bei Problemen mit der Online-Bestellung von Kaffeebohnen