I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Se mere
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Se mere
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet af virksomheden
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktoplysninger
4,3
Fremragende
726 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They were great
They were great. I had an issue. They took care of it, and shipped me new beans !!
17. februar 2026
Great after-sales service
I received coffee beans that were not roasted on or after the date I placed my order. I wrote to Beanz and they offered to replace them free of charge. That's great service! I look forward to receiving my replacement coffee beans soon.
17. februar 2026
Mein Anliegen konnte direkt gelöst…
Mein Anliegen konnte direkt gelöst werden, vielen Dank
6. februar 2026
Beanz Service
Customer service team responded quickly to my questions and immediately resolved my issue
13. februar 2026
Re-shipped what USPS lost
I got a few free bags when I bought an espresso machine, but then they got lost by USPS. I reached out to Beanz and even though my bags were free anyway, they had me pick out two other bags and successfully shipped them to me. Never even had to fill out another order or put in payment info etc. Really appreciated them making that right when it wasn't even their fault.
6. februar 2026
Quick response and exceeded my request
My inquiry received a response right away and the response was more than I requested.
11. februar 2026
Unkomplizierte Erfahrungen und guter Kaffee!
Gute Auswahl, schnelle Lieferung und auch schnelle und gute Lösungen bei auftretenden Problemen.
4. februar 2026
Good service quickly resolved wrong…
Good service quickly resolved wrong product delivery
11. februar 2026
My query was dealt with professionally…
My query was dealt with professionally and resolved quickly. Coffee is fabulous too
11. februar 2026
Great customer service
Great customer service. Nikaziwe was excellent in sorting my issue.
11. februar 2026
Bester Kundenservice
Bester Kundenservice, schnelle Rückantwort, kundenorientierte Lösungsfindung, unkomplizierte Abwicklung, alles bestens.
10. februar 2026
Love the experience and convenience of…
Love the experience and convenience of having the freshly roasted beans delivered to my door.
10. februar 2026
Order was missing 1 of 3 bags ordered
Order was missing 1 of 3 bags ordered
The customer care team member promptly ordered the missing bag and it was delivered within 3 days.
The replacement bag was sent from supplier as ground for espresso rather than whole beans. This is not an issue with Beanz or their customer service. I will order again just not from Mecca
2. februar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.