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Bayfields Opticians & Audiologists - Knaphill Anmeldelser 18

•
TrustScore 4.5 ud af 5

4,3

Optiker
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Lokation

Skift lokation

3 Albion Parade, High Street, Albion Parade, GU21 2PS Knaphill, England, GB

•
01483 475 205

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service, as always, from reception, to getting my getting my eyes thoroughly checked out,and to choosing new glasses. Emma is very professional and caring as are the rest of the staff.

Bedømt til 5 ud af 5 stjerner

Very efficient check up , helpful member of staff sorting new glasses for me .Glasses came within the week and time fitting them was excellent

Bedømt til 5 ud af 5 stjerner

Mathew was very thorough and checked the issue I was concerned about. He advised on the next steps and gave me options.

Virksomhedsoplysninger

  1. Optiker
  2. Audiolog
  3. Kontaktlinseleverandør
  4. Øjenklinik
  5. Brillegrossist
  6. Høreapparatsbutik

Om Bayfields Opticians & Audiologists - Knaphill

Skrevet af virksomheden

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Skrevet af virksomheden

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Kontaktoplysninger

  • 3 Albion Parade, High Street, Albion Parade, GU21 2PS, Knaphill, England, Storbritannien

  • 01483 475 205

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4,3

Fremragende

TrustScore 4.5 ud af 5

18 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 1 ud af 5 stjerner

New means worse

1) 1st appointment 19/3 for eye test with ever helpful Emma. Payment? Sorry, you'll have to wait for a long phone call to finish before the form can be printed (15 mins). Bayfields' computer system clearly more important than keeping customer happy.
2) Nothing heard about new lenses, so rang 6/4 - "Email sent on 21-3", but no follow-up.
3) Collection appointment 10/3 @ 9.30. 1 customer, 1 staff waiting outside - "No key. Fetching from keyholder". Short wait. All new staff from 19/3. New lenses fine (thanks to Emma).

19. februar 2026
Bayfields Opticians & Audiologists - Knaphill-logo

Besvarelse fra Bayfields Opticians & Audiologists - Knaphill

Thanks for sharing your feedback. We’re really sorry your visits didn’t feel as smooth as they should have. We totally understand how frustrating those delays must have been.

The practice has recently moved from handwritten notes to a brand‑new digital system, and the team are still getting used to it. On the day you ordered your specs, we had an unexpected payment issue that needed fixing, and we’re sorry this kept you waiting. The delay at your collection appointment was also out of the ordinary, and we apologise again for that.

Just to reassure you, although the practice is now part of Bayfields, the team who looked after you are long-standing Penny & Hayter staff, including Matt and Ali, who have both been with the practice for years. Emma and the team always aim to give great care, so we’re glad you’re happy with your new lenses.

We really appreciate your patience during the transition and would love the chance to chat if you’d like to share more. Please feel free to get in touch with us at the practice.

Bedømt til 5 ud af 5 stjerner

Excellent, caring service

Excellent service, as always, from reception, to getting my getting my eyes thoroughly checked out,and to choosing new glasses. Emma is very professional and caring as are the rest of the staff.

18. februar 2026
Bedømt til 5 ud af 5 stjerner

Excellent Service

I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time they take in making sure that the spectacles you choose are fit for purpose.They were also very courteous and helpful. I would have no hesitation in recommending them to my friends and family

17. februar 2026
Bedømt til 3 ud af 5 stjerner

Test great, after care needs improving

My test was very thorough and extremely well explained. The after care is in need of some work. I understand there's a transition in progress from Penny Hayter to Bayfields however if your staff don't turn up to appointments (I waited 40 minutes and did not get to see anyone today), clients will not return. I have paid a lot of money for 2 sets of glasses and for staff to be running late to that degree is not acceptable.

14. februar 2026
Bayfields Opticians & Audiologists - Knaphill-logo

Besvarelse fra Bayfields Opticians & Audiologists - Knaphill

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found your examination thorough and well explained.

We’re genuinely sorry for the experience you had with your aftercare appointment. This delay falls short of the standard of service we aim to provide, and your comments have been shared with the team so we can address this internally, especially during our transition from Penny & Hayter to Bayfields.

I understand the practice has rebooked your appointment for Saturday, and we’ve ensured appropriate time has been set aside so you receive the level of care you should expect. We appreciate your patience and the trust you’ve placed in us, and we’re committed to improving your experience moving forward.

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