BatteryStation.co.uk Anmeldelser 

2.357
•
TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Avoid. My package was lost. I tried contacting the company via their website and email address and was ignored so I tried contacting them via phone. They would not speak to me, help or put me through... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

I like the company and I like the products but unfortunately their website needs a lot attention. I tried to order two products from previous purchases and failed after several attempt to get both int... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm ye... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy... Se mere

Virksomhedsoplysninger

  1. Batteributik

Skrevet af virksomheden

Battery Station takes pride in supplying a wide range of domestic, commercial and rechargeable batteries to the UK, Ireland and Europe. Orders placed by 4pm are dispatched the same day. Most orders arrive the next day and guaranteed next day shipping is available.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 62 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,6

Alle anmeldelser

(2.357)

19 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Shocking customer services

Ordered batteries on 1/10/18 and paid for 1 to 2 day delivery. Items still not arrived 5 days later so rang battery station, they said there was a problem with the courier but they would definitely be delivered next day and they would refund priority postage. So now after one week since they were ordered and I received an item dispatched email the batteries are still not here. Rang battery station twice today first receptionist said a colleague would ring me back, didn't happen so rang again and spoke to a girl who didn't have a contact for her line manager, unbelievable. They still didn't know where my batteries are so I cancelled the order and asked for a full refund and now ordered them elsewhere.
This company is shocking, in this day and age how hard can it be to track a delivery? No doubt a manager will reply to this review and apologise, pity I couldn't have spoken on the phone to the manager but remember the girl didn't have a contact number. What a way to run a business. And I still cant get my garage door closed!!!
9/10/18 Update, I was called this morning to confirm they had refunded the full amount of my purchase. Guess what the batteries also arrived today, the envelope had been ripped at the back which exposed the content of the package, this must have been done by the courier Hermes. Battery station said I could keep them.
With regard to couriers, I ordered the same batteries from Amazon yesterday and they were delivered at 4pm today, great service.
It's good to see that the review was looked at and investigated, however it is frustrating when you ring up customer services and keep getting told I will pass this on to my colleague who can deal with this, why can't the person that answers the phone deal with it.

8. oktober 2018
Uopfordret anmeldelse
BatteryStation.co.uk-logo

Besvarelse fra BatteryStation.co.uk

Dear Margaret,

We're very sorry about the mix-up with your order. The courier did lose your order and the information you were giving about it being delivered the day after was provided to us by the courier when tracking the order.

The staff would not simply give out a direct phone number for a manager as we have an escalation process resulting in a manager calling you back. At that moment in time, a manager would only have had the same information as the member of staff. A callback would have taken place this morning, but I believe you had already spoken to a member of staff about the situation.

Unfortunately, we do have continual issues with courier reliability. Regardless of which courier we use, none of them offer a 100% service level agreement. There are too many uncontrollable factors in logistics to make that promise. While I know that is of little use to you, I would rather be honest and transparent.

Having read the summary on this issue, I believe it has been resolved. Once again we're sorry the service you experienced was not on par.

Kind Regards,

The BatteryStation.co.uk Customer Service Team

Bedømt til 1 ud af 5 stjerner

Order placed on 15:35 on 11/4/18 for…

Order placed on 15:35 on 11/4/18 for next day 10:30 delivery - although paid and money in their accounts and had 3 engineers came from Preston with overnight stay, i’ve been told next day that they could not deliver the items due to an issue with their website - although i had an email and confirmation on two occassions that it will be sent to site without fail.

Previously i had this company suggesting in order to receive my items for next day, i must purchase a guaranteed next day delivery,

They agreed to refund me, checked my account since 12:00 today and no payment has been done,

We have sourced batteries from somewhere else but now lost valuable time, therefore a firewatch have been put in place.

Very frasturating situation.

Thank you

12. april 2018
Uopfordret anmeldelse
BatteryStation.co.uk-logo

Besvarelse fra BatteryStation.co.uk

Dear Murtaza,

I'm obviously very upset to hear about this.

We have recently moved premises and your order was not dispatched on time. We have refunded you in full and please allow some time for this to show up on your statement. It usually takes 48 hours for a refund to show.

We have also made our cut-off time earlier for Next Day orders to prevent this from happening again.

Yours sincerely,

The BatteryStation.co.uk Customer Service Team

Bedømt til 5 ud af 5 stjerner

Second to none in price and service

I have been trawling for the best price for a bulk order (for the alarm PIR's). Communicated with various online sellers including sellers on eBay - true to form they were all very inflexible in the pack size they send out (only 20 or 40 - not 24 - why!!)

BatteryStation unit price - being so competitive - i got the best deal for the pack I ordered.

The icing on the cake, delivery within 2 days (this is March 18 and this is despite the "beast from the east"). Long expiry times (10 years) and prompt response for a VAT invoice.

Keep it up folks.

2. marts 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

VERY IMPRESSIVE SERVICE.

VERY IMPRESSIVE SERVICE.
I ordered 6 lithium batteries at noon yesterday at a very good price. Could not believe it but they arrived today a few minuets after noon. THATS WHAT I CALL 5 STAR SERVICE.
WELL DONE BATTERY STATION

30. november 2017
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Do not bother paying for one day delivery.

I paid extra, for one day delivery on a friday. I expected my delivery to arrive on monday considering the weekend does not count. Instead i received a text on monday telling me i will receive my batteries on tuesday. I cannot understand how it is hard to send a batch of ten batteries of on time, but clearly for these guys, it is.

11. september 2017
Uopfordret anmeldelse
BatteryStation.co.uk-logo

Besvarelse fra BatteryStation.co.uk

Dear Mr Hussain,

Unfortunately you placed your order at 17.59 on Friday. This is after our 4pm cut off which is mentioned on the product page, and home page. We were closed and our couriers had collected for the day.

So as you correctly stated, we were closed for the weekend and you didn’t select a weekend rate. As you missed the deadline on the Friday, your order was dispatched on the next working day which was the Monday, for Next Day delivery on Tuesday.

I’m sorry if there was any misunderstanding but we do state order by 4pm for same day dispatch. We did delivery your order on time and uphold our obligations for the shipping method you selected.

Yours sincerely,

The BatteryStation.co.uk Customer Service Team.

Bedømt til 1 ud af 5 stjerner

Absolutely hopeless, and non-existent customer service.

I ordered 10 Duracell D batteries on 25 July and paid £5.99 for next day delivery as I needed them by the 28th.

I received three e-mails from Battery Station later on the 25th telling me that the order had been despatched.

On the 26th I got a text from couriers DPD saying 'Sorry, we haven't received your BatteryStn parcel yet so we can't deliver it'.

I had no further updates, so on the 28th (the day by which I had to have the batteries) I rang BatteryStation Customer Services and told the lady there that I wanted to cancel my 'next day delivery' order as I had now had to buy the batteries elsewhere.

She told me she couldn't help me with that, she would have to take my details and get a member of Sales to call me back.

I said that I had expected Customer Services to be able to deal with the problem, but she said no, it had to be done through Sales.

She took my order no. and contact details and said someone would contact me. No-one did.

Today, 2nd August, eight days after I paid for next-day delivery and five days after I asked to cancel the order, a courier delivered the batteries.

2. august 2016
Uopfordret anmeldelse
BatteryStation.co.uk-logo

Besvarelse fra BatteryStation.co.uk

Dear Neil,

I'm very sorry to hear about this failure of our courier, and the clear lack of customer service you got from us. This would have been replied to last year when this occurred but we were not notified about this review.

We are going to look into this issue now, to check that you are refunded for the shipping problems appropriately.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

Bedømt til 5 ud af 5 stjerner

Prompt Delivery & Great Service

I've used Battery Station for many years for all types of batteries from Lithium to AA and 9V MN1604 and even button cells.

They offer a large range of cells at competitive pricing, all coupled with a fast reliable delivery from the UK.

3. juli 2015
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Order and delivery process worked smoothly. All items arrived on time.

All the batteries ordered were adequately within their expiry dates. However, the pack of 20 Varta Idnustrial D LR20 cells had a production date in Spring 2014. This means that they are almost a year old on delivery to me. This effectively shortens their shelf life for me, therefore reducing their value for money. I will check how they perform in use and submit a further review later on.

28. januar 2015
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Refund

I ordered a camera battery which was the wrong size.
I contacted customer service for advice re : return and was advised by a helpful and polite person.
Again when I queried whether the battery had been received, both women that I spoke to were great ( Caroline and Amber ) and I received my refund without any fuss

Excellent.

21. januar 2015
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Why do anything else

I write this not having got ladt order due to snow. We are remote!

But it is the easiest and best service i use on the net. If you need batteriesregularly for torches or, god forbid as i do for the wifes battery powered candles, this is the place no question.

18. januar 2015
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Excellent Service, spolit by the promotion of stupid 0844 phone number

I found this company on line and wanted the product that local store did not have. Prompt delivery and slick admin and correct receipt. All good.

Lucky for them I did not see they have an 0844 number. I have a policy of not using companies that hide behind such numbers. Because if you do need to call for any reason the call charge costs are punitive and unfair.

It means they loose two stars.

17. januar 2015
Uopfordret anmeldelse
BatteryStation.co.uk-logo

Besvarelse fra BatteryStation.co.uk

Dear Mr Kaye,

Very glad to hear that you had excellent service from us, which is what we thrive for.

We use the 0844 number as it used to be local rate when we signed up for it, and it came with a fully featured IVR system and the ability to route this to various numbers, including for free. To get the same capabilities using BT or another business carrier comes to over a hundred pounds more each month. This would be a cost we'd inevitably have to add to our operating costs and would effectively increase prices slightly. We are certainly not hiding and we provide our full address and email addresses on our contact page.

I understand why customers might not be completely happy with calls to 0844 numbers but while Ofcom keep changing the charges to 08 numbers, over and over again, we have no plans to change it for now. It would be very expensive for us with all the stationery needing to be updated. So when a set convention has settled on what is going to remain a true local rate number, we'll change then.

Kind Regards,

The BatteryStation.co.uk Team

Update: We have taken onboard your concern about the 0844 number, and we now use a local rate number which is 01274 240240.

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