Barclays Bank 

Fantastic service from Lucky Nagra was well informed of all my accounts pleased with the outcome thank you

Ive just recently changed my Bank account to online Banking with help from Barclays of Bedford i was seen by Mrs Vibha Sudra who couldnt have helped any more than she did explaning and showing in detail how the security works and how to ues the app i left feeling fully confident in using it Vibha is a big credit to Barclays i will certainly be hoping to see her again if ever i need another apointment

We had a very terrible experience trying to open a joint account with Barclays Bank ( 9 St. Andrew Street Cambridge).
I made a special visit to the captioned bank to make an appointment to open a joint account on mid February 25. The staff told me I must go to internet to register (which is not customer oriented!). I did spend around 30 minutes to fill in all the required information after I returned home but the system failed to validate me and request me to call the hotline to make appointment to see their staff. After spending 30 minutes repeating my details (which the bank should already had) and managed to book me an appointment with the bank, but the soonest appointment was 2 weeks later (isn't it a bit long??). I arrived 20 minutes earlier on 6 March (appointment 2pm) with my wife and met the staff "Stexxxxxe". she asked for our Identification proof. My wife provided her driving licence + bank statement from Lloyds Bank International. She said the bank cannot accept Lloyds bank international bank statement as address proof!! Her Manager "Dxx" came in and also said Barclays Bank will not accept it. (I honestly failed to understand why vank statement from Lloyds bank International cannot be address proof?? ) I asked if we can proceed with the application first and would provide the other address proof later. The Manager Dxx said no and nothing he can do .
I would like to share our personal experience that we had a very very bad experience with Barclay Bank. We spent more than 2 weeks and numerous visits and still cannot get the account opened. The Manager had absolutely show "don't care" attitude nor try any way to keep the potential customer but just turn the customer away!

Visited barclays at telford centre to query a point regarding apps and on line banking.Spoke to Sharon who understood the problem and clarified the situation.A very experienced person who took the time to listen,which is a little different to the main stream staff who do the opposite.Well done Sharon

Ivana was very good explained in a way we understood and was very informative
Of the products we were interested in
Thank you Ivana

Very unhelpful, I have noticed that the banks including this one are not operating lawfully, they do not protect our money and for those who are in the know! Have full comprehension as to exactly what the ' bankers' do.. Unhelpful, patronising, time wasters, not customer friendly and that's most banks if not all.

Doesn't like browser which is up to date samsung so unable to log in. Bank in town shut and unable to get phone answered.
No on line contact service. Just a good job it's a minor account. It must be a absolute nightmare for people who use Barclays as a major account.

As soon as I entered the Bromley branch of Barclays, there were people asking if they could be of assistance. I told them what I needed to do and they directed me to the correct desk.
At the desk the lady was polite, efficient and very security conscious. I was very impressed at the quality of service.

I recently contacted Barclays customer service to resolve an issue, but unfortunately, my experience was very disappointing. Despite explaining everything clearly, they refused to help and did not provide a solution to my problem.

Cons:
❌ Poor customer service – they did not listen or try to understand my situation.
❌ Lack of support – instead of helping, they simply refused to solve the issue.
❌ Frustrating experience – I expected better assistance from a well-known bank.

I had hoped for better service, but this experience has made me reconsider banking with Barclays. I would not recommend them if you value good customer support.

I have been trying to sort out an issue with an Amazon Barclaycard via their customer service online; despite numerous calls and promises over the last couple of months they have failed in every way.
Last week, in desperation, I called into the Barclays branch in Exeter to see if they could help. I spoke to a lady called Elaine, who could not have more helpful. Despite the branch closing while I was there, she continued to investigate the issue until a solution was found. Elaine was professional, tenacious and the model of what customer service should be. I am beyond grateful for her help.

Why anyone would bank with this lot is beyond me. Customer service is non-existent. Keep you hanging on a phone for 20 minutes at a time then just hang up on you.

Having no toilet facility is pretty shocking considering you aren’t seen on time, some customers are elderly, pregnant or have weak bladders which there should already be an understanding of already. Disappointed by this.

I was helped with re-instating the banking app very quickly, efficiently and very pleasantly by Susie at the Sloane Square branch this afternoon.

Very poor service, hanging on and being moved from one extension to another with awful music. Finally repeatedly being cut off. If you are trying to run your business do not bank with this bank it will not assist you. When you complain you wait for many weeks for a reply and no resolution.

Garbage . All the banks are closed ,so how do i get money out of my account when youre too slow with giving me my card therough the post . Youre a joke

I'm deaf, so rely on face to face interaction so I can lip read or use web messaging service. Used the 'message us' service and initially did not get much help. Lost the chat and started a new one. David, the adviser was brilliant. Answered my enquiry and navigated me to so much more useful functions on my online account.

Vorsicht Bauernfänger.
Man muss 2€ Strafe bezahlen, wenn man das Geld sofort zurück zahlt, oder wenn man auflädt, weil der Kreditrahmen für den Urlaub voraussichtlich nicht reicht.
Ich brauche nur eine Karte, wo ich günstig mal abheben kann und keinen Kredit. Damit ist man bei dieser Bank falsch.

Since before Christmas 2024 I keep getting ERROR CODE SF001.. I have phoned many times, been on hold for hours... all to no avail..and asked about it, all I have got in reply is that the technicians are working on it..
This error code stops me being able to transfer money between accounts, making it difficult to keep up payments.

I have been with Barclays for many years, but guess now is time to change banks. This is terrible customer service.

My wife and I each have fixed term cash ISAs with this bank that are shortly due to mature. I had two simple but important questions as to how to implement our preferred option without incurring charges or losing interest. These issues were not addressed in the maturity letter nor in the information on their website or on the app. In my attempt to use their digital assistant help system on the app and online, I wasted two frustrating hours. Googling the questions did not reveal the anwers. I found it impossible to speak to anyone when I rang their customer services number, which is a premium rate number, and eventually used their text conversation facility on the app. I received a rapid reply that misinterpreted my questions and apologised for my incontinence! I had to repeat the questions twice, before I eventually got the answers.

I was received by a nice lady at Barclays Sloane Square branch who helped me with the machine. I was trying to get some money out instead of queuing for the desk. So I was able to leave the bank quicker👍 i read her badge discreetly and it was written Smita.