Backcountry.com Anmeldelser 

I trust their products. Awesome selection. Haven't bought anything that has not been perfect. Great return policy and super helpful staff.

Sent me the wrong item. I understand that these errors sometimes happen. But the attitude of the customer service agent was entirely blaze when I called. They acted like it was my problem to resolve. They told me to process the return through Amazon, then asked me to drive it to a drop off point and expected me to pay to print the return label. All for a mistake that was theirs. The scale of all these things were small but the attitude was completely wrong throughout. Would not trust or recommend

Don’t be fooled by the AI-generated responses to negative reviews by this company. When you can call costumer service as instructed they still can’t reach a resolution.

My latest order with these guys left me upset enough to leave a bad review. They sent me the wrong item, and I had to go out of my way to deal with their customer service to fix it. I’d checked the site beforehand and saw the item I wanted was in stock, but they claimed it wasn’t and said I’d have to send the item back, wait for inspection, and then wait for a refund. Pretty annoying, since I needed the right item that week. This will be the last time I deal with this company — their customer service left a lot to be desired.

Maria B. Super responsive and great customer service

They are Very dishonest. Pkg was delivered late. I was told i could refuse pkg. I did and this dishonest company refused refund and without telling me they sent the pkg back so i ckuld not refuse it again DO NOT BUY FROM THIS COMPANY
I stand by my review. This company is Very dishonest and obstructionist in their refusal to refund very late delivery

Site allowed a return even though marked as used. Waited around and then got told I couldn't return it. Fix your guide rails for return issuance. Basically wasted a week before ordering for nothing.

Going back to REI.

They were great at extending me the sale price after my return credit was received after the sale ended. Marla B was great at handling everything with the new order.

Marla B was quick to help and resolve my issue with ease.

Maria B was very helpful. She got me the information I asked for and put me on a notify list for the item I was asking about.

MY EXPERIENCE has been the BEST CUSTOMER SERVICE EXPERIENCE EVER! Honestly!!! I had 2 separate issues with two separate orders yet, STEVE H, ANNA & JANE were each EAGER AND EXCITED to assist me in RESOLVING my dilemmas! EACH demonstrated great listening skills and promptly in a professional manner handled the situation. I APPRECIATE THEIR EFFORTS but I APPRECIATE their HUMANITY above all! GREAT JOB GUYS!

Marla is so kind and patient to help me choose the right hiking boots. I have a great customer service experience ! Thank you Marla !

Easy real-human communication, smooth refund experience

Marla B. Was a big help with a coupon code sent to me that wouldn’t work. She fixed it and I placed my order.

I bought two pair of hiking shoes and purchased the additional delivery protection program. I pulled both pair out of the box, tried them on in my home, immediately took them off and returned them to the box. A return authorization was attained, and I sent the the shoes back 14 days later. I happened to check on my refund 14 weeks after sending the shoes back. No sign of a refund. Login to my account, status says "refund pending". Called customer service, was told it had to be a store credit as a moth was found in the shoes (both pairs). Hmm, both pairs, from a state where the moth hatches don't happen for another 9 weeks? Also, no store credit is indicated when I sign in to my account. I asked to speak to a supervisor. Agent reports back that supervisor said it was not returned within the 30 day window (yet I have proof it was). So they lied about me returning "used gear" then tried to lie about the return date to justify a store credit which they gave no indication that I have received. DO NOT BUY From Backcountry.com.

was relatively easy to get to a competent person - I had an exchange i wanted to do as the item i ordered was a medium ...but an inordiantely large one. I wanted the shipping to be waived on the new item, as it was an exchange. I couldnt quite figure out how to do all of that online...so I used the chat bot and got to a person in short order who helped do everything.

BEWARE FUTURE CUSTOMERS!!!!!
I ordered a cycling jersey that had a manufacturer defect. We followed the process to file a warranty claim through Backcountry and have yet to hear anything from their warranty team. We have waited weeks into months now. I reached out to their customer service team, which was helpful initially, but have now gone silent. I am left now with a defective jersey along with time and money wasted. I should have just ordered from the manufacturer intead.

Reynaldo S. was wonderful and super helpful. I appreciate his time and understanding! Thank you!

Ordered a sea to summit sleeping pad during Memorial Day sale. A few days later I got one of their promotional messages that the pads were in stock. I heard nothing else. The order status sat at “label printed.”

The company added a small insurance fee onto the price when I ordered. I didn’t dispute that. I don’t have a trouble with getting deliveries, but I didn’t fight the extra few dollars.

Within the last day or so I got an RMA, about 3 weeks after the order. Backcountry cancelled the order. They didn’t let me know. I would say the communication was horrible, but that would infer that they communicated at all. I have been spammed with promotional mail almost daily, but nothing specific to my order. The company did send a refund, except for the extra insurance fee they tacked on to the order.

Now I feel ripped off twice by the same company. Horrible lack of communication. Untrustworthy. I’ve purchased from Backcountry and Steep and Cheap for years. No more. I was counting on that item for a trip. Now I’ll have to pay more thanks to the unreliable business practices of Backcountry.com.

ETA: customer service responded to my email to say that they’ll refund the insurance charge. It appears that is happening. They also say they did ship it out but somehow it got returned and who knows, it’s all a mystery. FedEx records show label printed and package not received by the shipper. I know who I believe.

And, to cap it off, the item I wanted is in stock if I want one from them. For full price, of course. The sale is long over.

Nothing from this update makes me change my mind on the company. In fact, due to their dubious claims and willingness to sell at full price, it all reinforces my already low opinion.

Ordered an Osprey Backpack and made a mistake in the billing address (the emailed me and I changed it to the correct one by sending an email and calling and they assured me they had changed the address and that it was correct) then a day later my order was cancelled, they tell me they can't reopen my order and that my bank must have refused the payment and that I should call them : I call my bank that assures me they have not refused any payment. I was on the phone so many times with customer service and they did nothing to help and that they were sorry my order was cancelled but couldn't do anything about it. Won't be buying again from them.