Backcountry.com Anmeldelser 

Contacted customer support (via chat) to add the membership after purchase and they were very helpful and fast! Appreciate businesses that have high quality support!

Always one of the first places I check for my outdoor gear. Quick, efficient, great deals! Thanks to Marla B for a fast checkout today

Marla B was a excellent representative and helped me without any hassle immediately definitely will be coming back specifically because of her and that customer service is hard to find now and days thanks!!

Do not recommend this place. We ordered something with overnight shipping for our trip. 4 days later it never arrived / was stuck in Memphis.

They neither looked into this at any point, nor offered any solutions once we made them aware. They refused to ship a replacement same-day, and basically it was "too bad" after we'd spent a bunch to get this item well ahead of time.

Marla B. Is professional and awesome!

Really great experience with Marla B! I needed to get a different size of the bag before leaving for my trip because the first torso measurement my friend took for me wasn’t accurate. I was a little worried that the new bag cannot arrive in time so Marla kindly upgraded my shipping from 2-day delivery to next-business-day delivery as a one-time courtesy. Sometimes things like this happen and Marla was very understanding and went out of her way to help customers like me solve the problem. I really appreciate her help and the excellent customer service!

I had placed an order and wanted to add something to it without paying shipping. Unfortunetly, they said that wasn't possible but the rep helped and honored the pricing and took off shipping for the new order and got me a great price! Thank you!!

Marla B was very fast at helping me with a size issue. Excellent!

I ordered a brand new set of boots, and they showed up completely used. Not like someone had tried them on, they literally have sand and mud in the tread, they are worn enough that the inside sole has the "Danner" worn out and peeling, the sticker inside shows discoloration and wear from someone wearing them so long, and parts of tread are literally worn down. This is pathetic. Then they expect me to pay shipping to send the item back? Will never again buy anything from BackCountry.

Tout and give a 15% coupon code, but there is no coupon input box on the checkout. Time waster

I can’t believe I put the wrong address after waiting for my return to process and finally getting the store credit to buy the shoes I really wanted! The Backcountry customer service team took such great care of me and made what could have been a frustrating situation incredibly easy. I was so impressed with the experience that I ended up becoming a Summit member. This is what real customer service looks like!

Marla B is amazing!!! She provided amazing help and I’m so happy I got to work with her :)

Marla was awesome. She took care of my order instantly and arranged for shipping. Too good and efficient. I wish all customer service reps are like Marla. Thank you very much.

I ordered a black Fox Speedframe Pro helmet and instead received a completely different inexpensive blue off-brand helmet. The helmet I received did not have Mips or the other safety features of the Fox helmet I paid for. Customer service did provide a prepaid return label and agreed to issue a full refund, but despite the significant fulfillment error involving safety equipment, they offered no replacement, expedited shipping, discount, or other accommodation. I was very disappointed with how the situation was handled and would be hesitant to order expensive protective equipment from Backcountry again.

What Happened to Backcountry??? They are TERRIBLE!
Look at the reviews and how many 1 start reviews they are getting recently. Something is wrong with this company now.
I purchased a backcountry cottonwoods gore-tex shell jacket through Target as the jacket was sold out at backcountry BUT on backcountry.com it said available at target. I purchased the jacket for a snowboard trip to Japan. I purchased this before xmas on Dec 16. I went on my trip 3 weeks later. Day 1 first time I used the jacket the zipper locked up at the bottom and would not release at the bottom. So the WHOLE WEEK i had to step in and out of the jacket. ANNOYING. I got back to the states and thought, All good, Backcountry will definitely take care of me. I called Backcountry and told them what happened. They said I needed a Backcountry order number. I sent them the receipt with order number and purchase confirmation. They told me that it has to be a Backcountry order number and I needed to go to target. I went to target and they told me I missed the 30 day return window by 2 days and all warranty issues need to go through the manufacture IS Backcountry. I called BC again they told me they would not do anything and to go through target!!!??? Target again said the Jacket is warrantied through BACKCOUNTRY! This was a brand new Backcountry Brand Goretex Jacket that Backcountry will not help me with.
I have a brand new BackCountry jacket with a defective zipper that BackCountry will not warranty EVEN THOUGH I have the warranty info on my receipt and says ON THEIR web page - "Manufacturer Warranty
limited lifetime" AND YES the zipper is covered.
EVEN THOUGH I have a proof of purchase and receipt they told me that I need a Backcountry order number for the warranty to cover the zipper.
BACKCOUNTRY IS THE WORST!!

I was struggling finding a sleeping bag setup for my girlfriend and I to share as a double wide. Lots of Sleeping bags were not available in the LH & RH options. Marla B was a huge help and was looking really hard for a good option for me which we had eventually found! Marla B. Is AMAZING!!

I placed an order, transaction amount was debited from my account, "Backcountry" shifted between: 1- claiming my bank declined the transaction (even after amount was debited) & 2- claiming Backcountry needed further authorization (they said a code was to be retrieved from my bank, but I wasn't able to verify accuracy of that after two calls to the bank).

To make matters worse than passively denying service to me, the supposed customer service agent was largely disrespectful & unhelpful, prematurely ending the support call twice & acting as a brigade in the line of helpful assistance.

My concerns for the agent/company operating in bad faith and/or unfair/unlawful discriminating remain unresolved.

Backcountry used DoorDash to deliver my package. The package was delivered to the wrong address, in a different neighborhood. I tracked down the address and spoke to the elderly couple. The package was never received. I had to haggle with the online rep to get a full refund.

Why would a commerce company use an untrusted service like DoorDash? They have lost a customer for life

They have the worst and rudest customer service. I can’t compare their manners to the lowest of the low customer services.
There is no supervisor or they claim so.
Their website says free return but when you ask for return label their rude customer service says you have to pay for shipping.
And guess what the customer services tells you if you don’t stay quiet I’ll terminate the call.!!!
By the way, their shoes looks good on the website but they are very uncomfortable and hard material. I don’t recommend this company to anybody . It’s not worth the headache.

Marla B was awesome and so helpful! Great customer service, and real conversation that made me feel like I was interacting with a person who cared, not AI