Ayvens in the UK Anmeldelser 

My initial experience ordering a salary sacrifice car with Ayvens was a disaster - waiting nearly 5 months for my delivery date to pass then finding out my order was cancelled - with no transport to get to work.
Things were completely turned around when my complaint was picked up by Mikki G who managed to secure the same car for delivery within 2 weeks, kept me up to date and helped make everything seamless. Without her effort, this would be a 1* review.

Such a frustrating company to deal with. Was 70 miles from home with a flat tyre. Lease cars do not come with spare wheel. Waiting 7 hours for recovery vehicle. Finally got to tyre fitting garage but because they did not have a Goodyear tyre in stock, Ayvens would not approve the fitting of a Falcon tyre that they did have in stock so had to wait 24 hours to get the right brand tyre in stock and get public transport 80 miles home then 80 miles back to the car the next day! No support with a "computer says no" attitude

Roger Mullen was extremely efficient in his responses to me and very helpful

After being let down by the lease company Ayvens had arranged for a temp vehicle, I contacted them and Ruben was staright on to sorting this out!
What was a stressful time due to work and personal commitments Ruben was able to sort another lease vehicle as a temporary measure and has also sorted the long term replacement out. He was patient, kind and courteous and has followed up daily to make sure all is ok. Thank you Ruben L.

Paula Hoey Has been my contact and I have to say she's been brilliant. There was a mix up and Paula sorted it straight away. She contacted me if there was any changes and was happy to take my calls and answered all my questions. She was able to get things sorted for me quickly and efficiently.

Mo Mahmood professional and expertise
when I reported a problem that the dealer was unable to resolve to Mo Mahmood. He listened to me and gathered information. Problem resolved my issue with 100% support from start to finish

thanks Mo and Ayvens

Recently had a driving ticket, because forgot to pay for airport parking. It’s just £25 and nothing special about it, but Ayvens sends a bitchy tone of email and demands £15 for processing this letter. Maybe I am not objective and ask AI to analyse the letter from Ayvens. To quote chatGPT: “The letter sounds procedural, transactional and defensive, rather than supportive. It reads more like an internal operation notice than a message to a paying customer”. I NEED TO PAY £15 FOR THEM TO INSULTING ME. I won’t consider use their services anymore. Ayvens needs to sack the your public relationship director and customer service director, and get some good one for charging so much!!!

Irin was very helpful with securing a tesla that was available in the inventory so my order could be fulfilled and not cancelled. She provided regular updates along the way which was much appreciated!

Really excellent service from the Avyens team - I had questions/issues with my order and they were responsive, with regular follow-ups that you’d expect from a professional organisation. Big call out to Irindeep Mann!!

These positive stars / rating is down to Irindeep Mann's help with my order as the experience prior to her help has been nothing short of horrendous wherein there was no progress for a month from Avyen's side. However, in a week's time of Irindeep taking the case on, she managed to resolve and progressed the order.

I recently worked with Ayvens for a company rental car, and I’m very pleased with the entire experience. Mo from the Fleet Team was especially outstanding — he answered all my questions with patience, clarity, and great attention to detail.
The vehicle selection process, delivery planning, and the final handover were all handled smoothly and professionally. Everything progressed without any issues, which made the whole experience stress‑free.
A special thanks to Mo for the exceptional support!

Absolutely appalling service throughout the lease, extremely incompetent staff (when you could get hold of them)- and to top it all a £310 bill on handing the car back after an expensive full valet for one minor dent in the front bumper and a few minor scratches to the LHF wing (BTW, neither of these was our fault). Avoid like the Black Death! They deserve zero points. As an aside, BCA (the assessing company) had 'no drivers' until 29 December 2025 when our expiry contract with Ayvens ended on the 19th, so the car was left on the road for ten days when we couldn't use it and the insurance was with Ayvens and anyone could have caused that minor damage. Pathetic.

Louie Emery was very helpful in the entire process. He kept me informed throughout every step. Very Happy with service received from the Louie. I have given one star less to reflect gap in info from customer service team untill Louie got involved.

After my vehicle demonstrated the same fault on three separate occasions (over the first two years of the lease) I was passed through to Neil Rana in Aftersales. Whilst I was frustrated and unhappy that my vehicle had been off-road for over 6-months (total), Neil explained every step and the reasoning behind his actions - even arranging a Zoom meeting with me and another member of his team to assure me they were working hard behind-the-scenes. He understood my frustrations as I continued to pay for my vehicle I hadn't driven since May 2025, and once this had been resolved, and I got my vehicle back (in November 2025), Neil did all he could to ensure I was reimbursed, even ensuring a free service. I do still question some of the policies that LeasePlan/Ayvens have in place, and other staff members' customer service, however, I cannot thank Neil enough for his effort, professionalism and personability throughout my case.

I had an excellent experience with the customer care team, especially with Maria W******. She was incredibly helpful and clearly knowledgeable about every part of the process. Maria put me completely at ease, explained everything clearly, and provided perfect guidance from start to finish.
Her professionalism and friendly approach made the whole experience smooth and stress‑free. A real credit to the company!

Lesley Parnell was super helpful right before Christmas, working with Tesla to pair my order to a car to speed up handover. She kept me updated when promised and found the solution I wanted.

Disappointing customer service experience – Ayvens UK

I rarely post publicly about poor service, but after weeks of unresolved issues, I feel it’s important to highlight my experience with Ayvens UK.

Despite formally rejecting a vehicle, sending written correspondence, and making multiple follow-up calls, I have received no meaningful response, no ownership, and no resolution. The vehicle remains with the manufacturer’s garage, where engineers have been unable to identify a root cause — yet communication from Ayvens has been almost non-existent.

For a company operating in a highly regulated industry, this level of customer service is deeply concerning:
• Repeated failures to respond to written correspondence
• No clear accountability or escalation pathway
• Prolonged delays with no proactive updates
• Customers left to chase rather than being supported

This is not a one-off inconvenience — it’s a breakdown in basic service standards and customer care. Leasing customers deserve transparency, timely communication, and decisive action when things go wrong.

I hope Ayvens takes this feedback seriously and reviews how customer issues are managed end-to-end. Reputations are built not when everything goes right, but by how organisations respond when things go wrong.

If anyone from Ayvens UK leadership or customer relations is willing to engage constructively, I would welcome a conversation.

#CustomerExperience #CustomerService #Accountability #UKLeasing #Ayvens

The team was very supportive and have followed up on my incident until it was resolved with a positive outcome. Would especially thank Mo for his communication to resolve the issue.

After finding out my current order had been delayed for an additional 6 months from the car dealership, Paula Hoey was a massive help in finding an alternative that could be delivered sooner and helped in cancelling my current order. She went above and beyond in keeping me updated and liaising with the dealership to ensure the switch went smoothly! Thank you so much for all your help!

Ruben was so attentive on the phone and helped with all the further questions over email. He replied quickly and helped solve all issues I had. Thank you for the help :)