Great experience buying my van I recently bought a van from Auto Capital and I’m very happy with the whole experience. I was a little nervous about buying a used van, but as soon as I arrived, I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From the first enquiry I made regards a Peugeot Expert, the sales Executive Haider Ahmed was very professional and curtious. I was fully informed throughout the purchase and Haider sent me a video wal... Se mere
We recently bought 2 vans from Auto Capital and found them to be very helpful and easy to deal with. The vans were exactly as per their website descriptions, which made it so much easier to filter our... Se mere
Virksomheden har svaret
Excellent service. From our first email dated 19/03/2025 with which we expressed our interest in buying a vehicle, Mr. Ibrahim Atta provided the best service we could ever had. It was an excellent exp... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Welcome to Auto Capital, London's largest commercial vehicle specialist. We have the largest selection of Trucks, Drop side, Luton's, Mini buses, Crew Vans, Panel Vans, Tippers and Curtain-siders. We have vehicles to suit all trades from courier to full fleet haulage provisions Established in 2007 with a vast amount of experience within our sales and business division Auto Capital is your preferred partner to ensure your business transport needs are met. We specialise in working alongside you to ensure we match your business financial structure. We pride ourselves on providing the highest levels of customer service guaranteed. We have the largest showroom in London comprising of over 300 vehicles at any time IN STOCK and READY TO DRIVE AWAY. We can assure that our inventory range across the two huge indoor showrooms will match you needs. Our highly skilled, competent and overall understanding sales team will provide you with expert advice to match you to your perfect vehicle. Auto Capital has been appointed by some of the largest lenders in the UK for both PRIME and SUBPRIME customers. This allows to almost NEVER say NO! With such a variant of financial options available we are confident we can provide you with all options to purchase your commercial transport. Our partnership with the renowned RAC allows Auto Capital to offer a high level of warranty peace of mind for your commercial vehicle purchase. We highly recommend you take one of our excellent value for money warranty packages to help give you peace of mind; Our services do not stop there, we offer GAP insurance, road side assistance, MOT insurance and many more products. All our vehicles are vigorously tested we are prepared with a 120-point pre- inspection check to deliver you peace of mind. We offer EVERY customer on all our vehicles a FREE 3-month warranty for your satisfaction unless stated otherwise in the purchase. For full information on our finance and warranty options contact our sales team or view our website.
Kontaktoplysninger
Lynch House, 7 Parr Road, HA7 1LE, LONDON, Storbritannien
- 02089655990
- sales@autocapital.co.uk
- www.autocapital.co.uk
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Auto Capital
We really appreciate you taking the time to share your experience and we are delighted you found our service very good, thank you Allen.
Besvarelse fra Auto Capital
That's fantastic to hear! It's incredibly rewarding to know you had such a positive experience, finding our team both the best and highly professional.
Besvarelse fra Auto Capital
That's great to hear Matt! We are delighted you had very good service with us and appreciate you taking the time to share your positive feedback.
Auto Capital - Zero After Sales Service
I bought a very high milage van from Auto Capital in Parr Road, Stanmore.
They sold me a van with many faults which I didn't know until I started facing issues. The van was from Nov 2021, and had manufacturer's warranty on it for 5 years from new.
Day 1, the van wouldn't lock as the door contacts were not clean or good. So I brought it back very next day and Keith was dealing with me. He was very reluctant to do anything but when I insisted he got his engineers to look at it. I still have same issue reoccurring.
Because the van had manufacturers warranty, so they didn't give me their warranty although I paid full asking price for it.
Next issue I had was oil leak from engine, I called their aftercare several times,without success and no reply. They have option 2 when you call their main number for afters sales but waste of time.
They couldn't help me and I was referred to get it fixed under manufacturer's warranty but they couldn't give me their contact details.
The Van they sold me had many issues and one was very serious, whilst driving the van even at less than 20 miles per hour, wheels locked and the van swirled, the I lost control and hit the lamp post and damaged the side loading door.
Finally, I manged to find the dealer who would repair the oil leak but they gave me date 7weeks away. I booked it.
I was assured the van was road worthy but it wasn't. They had over filled the engine oil because they probably new there was issue with the van. Adblue was virtually empty which I had to fill in the first week. I was assured the van was ready to drive.
Keith, deals with the afters sales but will never help if you have any issues. He will challange you at every step.
Be careful, I don't recommend you to buy any van from them, new or second hand. They will not support you if you experience any problems.
If you don't trust my experience than by all means spend your money with them and see what happens.
They sell brand new Maxus Deliver 9 but they couldn't help me with the manufacturers warranty repairs contact details. I had to find this by myself.
Very doddgy company. I would never buy from Auto Capital again. They are bunch of cowboys. I would never trust them. Most of the 5star reviews if not all are fake. Don't fall for it.
26. marts 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
Dear N Mehta.
Thank you for taking the time to share such a detailed account of your experience with AutoCapital. We are deeply concerned and genuinely sorry to read about the extensive list of issues you've faced with the van you purchased and your profound dissatisfaction with our aftersales service. We understand your frustration, and we sincerely apologise for the distress and inconvenience this has caused you, particularly the very serious incident involving the vehicle's handling.
The issues you've described – including the recurring door locking problem, the significant oil leak, the challenges with manufacturer's warranty information, the overfilled engine oil, the empty AdBlue tank, and most critically, the reported incident of the wheels locking – are all extremely serious. This is absolutely not the standard of vehicle quality or customer support we aim to provide, and we are truly disappointed that your experience has led you to feel so negatively about our company.
We are particularly troubled by your comments regarding our aftersales department and the specific interactions you've highlighted. We want to assure you that we take all feedback, especially concerning vehicle safety and customer service, with the utmost seriousness.
We would like to conduct a thorough review of your case. To do so effectively, we need to access your specific vehicle's history and all records of your communication with us. Please could you contact us directly by calling 02089655990 or email aftersales@autocapital.co.uk and asking for a Senior manager or Customer Relations Manager. Please provide your vehicle registration number and the date of purchase so we can quickly locate your file.
We are committed to understanding exactly what went wrong in your case and identifying areas where we can improve our processes and training to prevent such occurrences in the future.
We regret that your experience has been so negative and that you feel we are a "dodgy company." We genuinely strive for transparency and customer satisfaction, and we are truly sorry that we failed to deliver on that for you.
Sincerely,
AutoCapital Team
This company has competent sales…
This company has competent sales personnel in various fields who give expert advise and information about the cars. Not disputing the fact that it is known as London's largest vehicle specialist and also has a partnership with GAP insurance. Vehicles are vigorously tested and legitimate results are given. This is a really great company.
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
It's truly rewarding to hear you recognise our competent sales personnel for their expert advice, and our dedication to rigorous vehicle testing and transparent results. Thank you Melchizedek.
We always strive to make the purchasing decision confident and well-informed. We are also absolutely thrilled you consider us a "really great company," it is deeply appreciated.
Besvarelse fra Auto Capital
Knowing your experience was spot on, that you found us very helpful, and that the vehicle matched it's description perfectly truly makes our day. Thank you so much for this great review Steve!
Excellent process through the hole time
Excellent process through the hole time
easy and smooth would recommend for sure to anyone whos into buyn a veichle from here
21. november 2023
Uopfordret anmeldelse
Besvarelse fra Auto Capital
Your feedback truly made our day – thank you! Knowing that your entire vehicle buying process with us was excellent, easy, and smooth is exactly what we strive for.
Your strong recommendation to anyone buying a vehicle from us is sincerely appreciated.
Brilliant service from start to…
Brilliant service from start to collecting the keys. No hard sales just honest advice on the right van.
29. januar 2024
Besvarelse fra Auto Capital
It’s a real pleasure to know you received brilliant service from beginning to end and appreciated our commitment to providing honest advice without any hard sales tactics.
Helping you find the right van is our top priority, and we're so pleased we achieved that.
Thank you for your excellent review.
Besvarelse fra Auto Capital
That's great to hear! We always strive to make every interaction a positive one and we're thrilled you found Ibrahim very helpful. He'll be delighted to know his assistance made a difference.
Auto Capital made purchasing my new van…
Auto Capital made purchasing my new van as smooth as it could be, I didn't experience any issues what so ever. Their customer service is superb and all of their staff were extremely pleasant and nice people to deal with. You wont find better prices anywhere else.
I highly recommend Auto Capital 👍
26. januar 2024
Besvarelse fra Auto Capital
What an absolutely brilliant review – thank you for sharing Tim! It's incredibly rewarding to learn that your van purchase with Auto Capital was as smooth as it could be and that you found our customer service superb.
It's exceptional to hear that our staff were extremely pleasant and nice people to deal with, and you couldn't find better prices anywhere else. We truly appreciate your high recommendation!
Friendly staff
Friendly staff, speed at responding to emails and sending walk around video of Vehicle
Top customer service from start to finish!
9. januar 2024
Besvarelse fra Auto Capital
It's incredibly rewarding to know you valued our friendly staff, the speed of our email responses, and the helpfulness of our walk-around videos. We're especially proud that you found our customer service "top" from beginning to end.
Thank you so much for this magnificent feedback!
Excellent service
Excellent service, I would highly recommend Auto Capital to anyone looking to purchase a van. The sales advisers were amazing and helped us every step of the way. The van was in spectacular condition. We are grateful for the help provided to us.
6. januar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
We are delighted to read this great feedback! Knowing you had such an excellent experience and that our sales advisers were amazing in guiding you every step of the way is fantastic.
We strive to make every vehicle purchase a smooth and confident process.
We're also so pleased your van was in spectacular condition. Your high recommendation truly means a lot to us!
Very helpful staff and recommend to…
Very helpful staff and recommend to visit auto capital. Best place to buy van. They give good service for finance as well.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
It's a genuine pleasure to hear you found our staff very helpful and that you'd recommend Auto Capital as the best place to buy a van is incredibly rewarding.
We're also pleased that our finance service met your expectations, we strive to make every aspect of the van-buying journey smooth and supportive. Thank you for this fantastic review.
Very profesional
Very profesional from first I stepped inside the showroom till next day when I drove my new van
My speacial thanks to Ibrahim Ata, that made all the process easy and quick.
Is my second van from Auto Capital and I alreaady know that when we will need again a vehicle they will be my first and only choice.
Thank you
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
Thank you so much for this truly exceptional review!
It's a genuine pleasure to hear you experienced such a professional journey from start to finish. We're especially proud that this marks your second van from Auto Capital, and that you've already cemented us as your "first and only choice" for future vehicle needs.
Ibrahim Ata will be thrilled to receive your special thanks for making the entire process easy and quick. Your remarkable loyalty is the highest compliment we could receive.
Excellent I'm very happy and satisfied…
Excellent I'm very happy and satisfied with outo capital team
Mr ibrahim ata
Thanks
Regarding jasbir singh
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
That's fantastic to hear! We are absolutely thrilled you're very happy and satisfied with the Auto Capital team, especially with Mr. Ibrahim Ata. He'll be delighted to receive your thanks.
so easy all sorted in 1 day good for a…
so easy all sorted in 1 day good for a new vehicle
11. januar 2024
Besvarelse fra Auto Capital
Thank you for your fantastic review!
It's incredibly rewarding to hear that your new vehicle purchase was so easy and all sorted in 1 day. We pride ourselves on making the experience efficient and hassle-free ensuring our customers are happy.
Maxis delivery 9 purchase
Ibrahim was a great contact and very helpful, apart from a few hold ups their end it was a good Experiance
9. januar 2024
Besvarelse fra Auto Capital
Thank you for your feedback! We're pleased to know that, despite a few hold ups you encountered on our end, overall you had a good experience.
It's fantastic to hear that Ibrahim was a great contact and very helpful, our goal is to always make every process as smooth as possible.
I got my van last week and the team is…
I got my van last week and the team is been professional..
3. januar 2024
Uopfordret anmeldelse
Besvarelse fra Auto Capital
Thank you for this great feedback Cristi!
We're delighted to know that getting your van went smoothly and that our team was professional throughout the process.
We always strive for a seamless experience and your positive experience is invaluable to us.
Esay way to buy a van
Made it so easy completely honest and straight forward sales staff .
10. december 2023
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