Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Se mere
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Se, hvad kunderne siger
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Se mere
Virksomheden har svaret
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Se mere
Virksomheden har svaret
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Kontaktoplysninger
Unit 3a Homefield Road, CB9 8QP, Haverhill, Storbritannien
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Fremragende
205 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Courteous and knowledgeable technician. Explained clearly all that he was doing and what he had found. Excellent service provided.
21. december 2023
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Besvarelse fra Atlantis Water Softeners
Thank you Mark. We really appreciate the lovely review
Arrived on time
Arrived on time, completed job in a reasonable time frame, to the customers satisfaction.
20. december 2023
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Hi David
Thank you for taken the time to leave such a positive review. Much appreciated
The engineer Tom was such a lovely lad…
The engineer Tom was such a lovely lad and most helpful x extremely polite and a joy to have him service our softener
13. december 2023
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Hi Lauren
Thank you so much. Tom is the newest member of the Atlantis Team, so this is really great to hear. I have passed this on to him and he was very grateful.
Fss as ultles
Very good, polite, competent, problem solved quickly, couldn’t be faulted
23. november 2023
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Thank you. We are happy we were able to help!
The engineers were prompt professional…
The engineers were prompt professional and friendly very efficient install
15. november 2023
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Thank you very much for the review. It is greatly appreciated.
The engineer and his apprentice were so…Pleasure to have them
The engineer and his apprentice were so honest and friendly. Very polite and efficient.
31. oktober 2023
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Hi Helen
Thank you so much for taking the time to leave such a nice review. It's always nice to hear that we are able to deliver the customer service that we aim for.
The engineer provided advice about tthe water softener.
The engineer provided advice about the water softener which was most helpful. It was useful to be told that the filtered water caused the limescale build up in kettle and better to use the cold water tap via water softener.
Also good to have two bags of water softener tabs delivered. All good thankyou.
19. oktober 2023
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Hello Brian
Thank you very much for the 5* review, it is greatly appreciated. It will be passed on to the engineer, who will be very proud I'm sure.
Professional and Excellent Service
I recently contacted Alantis Water Softeners regarding a faulty softener and from the very first contact I found my mind put at ease. They found the machine on their system, could tell me when it was installed and arranged for an engineer to repair and service it.
The engineer arrived promptly, was quick to discover the problem and fixed and serviced our softener in short order. I then received a full report on his visit with both detail and photos of the service. One word - Excellent!
13. oktober 2023
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Hello Cole
Thank you for your lovely review. We are happy we were able to solve your problem for you!
Fantastic company
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, friendly and professional and went way over what I would have expected from any company. I would highly recommend Atlantis water softeners to anyone that needs or has issues related to water softeners. Thanks again Mark.
29. september 2023
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Hi John. That is really great to hear, thank you so much. We rely so heavily on recommendations and always strive to offer the best service that we can.
Water softener and service.
The engineer whom I have seen before was very open and informative about the service that he had carried out which I found very reassuring.
The company contacts me every two years to remind me when the service is due which they do without being pushy.
I must say that I have found the water softener excellent.
26. juni 2023
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Hi John
Thank you for your continued custom and lovely review. You can rest assured that we will endeavor to keep offering the best service that we are able to if you require our assistance in the future
Great company
Nice to have a company that is efficient and provides great service back up long after the warranty period. The service was performed quickly and efficiently with a comprehensive report.
Having said that, I have had the Atlantis water softener for over 10 years and it has performed flawlessly. Completely reliable.
5. juni 2023
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Hi Noel
Thank you so much! That really is a lovely review and is greatly appreciated.
Well pleased with fitter who was very…quick and tidy
Well pleased with fitter who was very quick and had the new water softener in and took the old one away very tidy . We have also told please about your Atlantis that’s how pleased we were thanks
26. maj 2023
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Thank you for the 5* review. We are pleased you were so happy with the service provided.
Water Softener overfilling
Had an issue with my water softener, called Atlantis and had service engineer the same day. All fixed and very good service, highly recommended
10. maj 2023
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Hi Christopher
Thank you very much for your 5* review. We're very happy we were able to sort the problem quickly and efficiently for you.
Service with a smile
Ben (servicing the softener) was excellent - thoughtful, friendly and very informative about the kit.
29. marts 2023
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Hi Martyn
Thank you ever so much, that is so great to hear. I will pass your comments on to Ben, who I know will be very pleased
Great Customer Service and knowledgable people
Having bought a replacement metered valve from Atlantis, I was still having problems getting soft water. I called them a number of times over the intervening months, Assistance and advice over the phone was freely given. The problem was eventually worked out, and soft water is now flowing. Great aftersales service and I won't hesitate to to use them again, even though I live elsewhere in the country
8. marts 2023
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Easy to book a service via email
Easy to book a service via email. Responsive customer service team. Friendly, professional service engineer. Would recommend.
2. marts 2023
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Hi Lisa. Thank you for your lovely review
Punctual,personable and efficient
Ben phoned me to let me know he was on the way. Arrived when he said he would and was efficient in the way he carried out the service.
He found a faulty part and explained why it was not functioning.
9. februar 2023
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Thank you! I have passed this onto Ben who was very pleased!
Engineer arrived on time
Engineer arrived on time, knew what ha was doing and was extremely professional and pleasant. Thank You.
25. januar 2023
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Hello Anders
Thank you so very much. This is great to hear because the engineer that attended is the newest member of the team. He was so happy with your feedback!
Great service this morning
Great service this morning from Atlantis after logging a fault with our softener last week...
The engineer was on time and quickly found the root cause of the issue and then continued to service the machine.
He also answered various questions I had and gave me some really good advice around usage and saving water / salt etc.
It's refreshing to have a local company that I know I can rely on in the event of a breakdown, they are very friendly, well organised and I would highly recommend to anyone!
19. januar 2023
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Hi Stephen
Thank you so much for leaving such a lovely review. The feedback will be passed to the engineer, who I know will be very happy to hear it!
Altantis Water Treatment Ltd, Good or Bad??
Today I am a very happy man. I get a wonderful experience in my life. I just Installed a Water Softener from "Altantis Water Treatment Ltd". The system was installed by a very nice gentleman "Steve". He is not only so lovely, but polite, skilful and helpful. I am really impressed by his professionalism. The job was done with perfection. We are 200% satisfied with him and his good company. I have no doubt to recommend "Steve" and "Altantis Water Treatment Ltd for those required Water softener solution. Merry Christmas and Happy New Year to all. TK Leung 22 Dec 2022
22. december 2022
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Besvarelse fra Atlantis Water Softeners
Thank you so much for your kind words. We always aim to deliver a service that makes our customers happy! Enjoy your lovely softened water!
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