I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... Se mere
Virksomheden har svaret
I was away on holiday and missed the payment. When I returned. I’ve got a very high bill which wasn’t affordable at the present time and when I reached out to one of the teams, they really understood... Se mere
Virksomheden har svaret
Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Kontaktoplysninger
Regus House, B908AG, Solihul, Storbritannien
- www.ashbourne-memberships.co.uk
4,9
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful
Fast response to my enquiry and polite, helpful advice. Fully answered my query about my gym membership..
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Emma, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Chloe on the web chat was absolutely…
Chloe on the web chat was absolutely amazing, helped me freeze my membership right away with no issues at all within 10 minutes. Thank you!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
So I Cancelled my membership today
So I Cancelled my membership today , a great lady called Megan in customer service made it painless and easy ! .
Easily the best experience I’ve had at the gym without a doubt.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mr Shaun, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
5 star
Tiffany is a real asset, she sorted out my problem very quickly, kindly and politely with professionalism.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Szilvia, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Tiffany was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Beverly was incredible
Beverly was incredible. I had an issue with my account, and she resolved it quickly and smoothly. She was also such a lovely person to deal with.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Cynthia, we really appreciate you taking the time to leave us a 5 star review! Beverley was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
The splendid customer support person
The splendid customer support person, Meghan, helping me set the correct data required for membership of the
Riverside Sports Bristol. Polite, encouraging, and confident.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear James, thank you for your great review, we really appreciate the positive feedback, and Megan was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Ashbourne Membership Services – Absolute chaos from start to finish
Ashbourne Membership Services is a mess from start to finish. No clear consent process, no proper transparency on terms, and billing changes that feel slapped on after the fact. Getting straight answers is like pulling teeth, and the system seems built to confuse rather than clarify. I challenged it and won in the end—but only after wasting far too much time fighting something that should’ve been simple.
EDIT -
Thank you for your response, Ashbourne. While I’m glad the matter was eventually resolved, I want to clarify that my review will remain as it accurately reflects my experience.
As a membership management company, it is your responsibility to ensure that valid, signed contracts are in place before collecting payments on behalf of any gym. That due diligence did not happen in my case, and personal stress that caused is something other potential members deserve to be aware of.
Resolving an issue after being challenged does not erase the fact that the issue should never have occurred in the first place. My review stands.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Joe, We're really sorry to read your review, as it doesn't reflect the service that we work hard to give when a member needs our help. We've requested further details from you via Trust pilot so that we can investigate for you and respond. Best wishes Ashbourne.
Edit - Thank you for taking the time to speak with us yesterday. We are very sorry to hear about the issue you experienced with your chosen gym, and we’re pleased to know this has now been resolved. We hope that as discussed, you will now remove or amend your review. Best wishes, Ashbourne
Very good customer service
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Prompt and professional response from…
Prompt and professional response from Megan, updated me very clearly with the terms. I know exactly what is what. Really appreciate it !
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Eduard, thank you for taking the time to leave us such a fantastic 5 star review. Megan was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Isobel was super friendly and clear and…
Isobel was super friendly and clear and gave excellent customer service - thanks again for the help! :)
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Shannon, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Outstanding service
Brilliant gym, with a welcoming atmosphere and had plenty of machines and workout space.
Isobel from customer support was amazing, helped me with cancellation my membership (due to personal reasons) and made it a whole lot easier. So a big thank you to Isobel.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Corey, you’re very welcome, and thank you for leaving such an amazing 5 star review! Isobel was delighted to assist you quickly and efficiently and we really appreciate your feedback, as it motivates us all to continue providing the best possible support to our members. Best wishes, Ashbourne
Charlie helped me cancel a membership
Charlie helped me cancel a membership, response was very prompt and helpful, all sorted within 24 hours.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear David, thank you for your great feedback! Charlie was delighted to be able to help you and we hope to welcome you back to the gym soon! Best wishes, Ashbourne
Abbie was really helpful and allowed my…
Abbie was really helpful and allowed my problem to be solved quickly!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Jacob, thank you for giving us 5 stars! Abbie was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Used the Chat service (Amanda)
Used the Chat service (Amanda) very helpful and sorted my membership direct debit and cancellation on my old gym. Very easy, stress free and to quick response.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mr Rogers, you are very welcome and thank you for your great review! Amanda was delighted to be able to help you. Best wishes, Ashbourne
Had an issue with bank information…
Had an issue with bank information which meant my membership wasn't paid through no fault of my own. Charlie was very understanding and waived late fees and did everything to help me with my payment. Fantastic service!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Dean, thank you for taking the time to give us such a fantastic review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Shannon was very helpful in helping me…
Shannon was very helpful in helping me with cancelling my membership and sorting the payments out. Very quick and friendly!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Kara, thank you for your kind words! Shannon was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I received a very polite and attentive…
I received a very polite and attentive service from Isobel. She responded my emails very quickly and nicely as well as she sorted out all my enquiries.
Very good service.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Maria, thank you for taking the time to give a 5 star review! Isobel was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Abbie was really helpful and responded…
Abbie was really helpful and responded quickly when I needed to cancel my membership. She made the process straightforward and handled everything efficiently. Excellent customer service, thank you!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Caitlin, thank you so much for your great feedback! Abbie was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Sophie 11/10 customer service
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I was a bit ratty, sorry lol, I was ready to leave my gym because of the issue but Sophie saved the day, thanks again queen have the best day ever
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Esha, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sophie was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Great service
Dealt with my query extremely quickly and professionally thanks Charlie!
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Peter, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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