I was away on holiday and missed the payment. When I returned. I’ve got a very high bill which wasn’t affordable at the present time and when I reached out to one of the teams, they really understood... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
Virksomheden har svaret
Chatted with Zoe online,due to high volume of customers, she did not respond for a while but then kept me updated with how busy they were. She was very helpful and then resolved my problem quickly and... Se mere
Virksomheden har svaret
Foundry Gym Nottingham is easily one of the best gyms in the area. It is super spacious, so you never feel cramped, and the equipment is always clean and well-maintained. The support staff are friendl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Kontaktoplysninger
Regus House, B908AG, Solihul, Storbritannien
- www.ashbourne-memberships.co.uk
4,9
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant customer service and…
Brilliant customer service and fantastic support from Charlie sorted my issues in less than 5 mins
27. juli 2026
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Besvarelse fra Ashbourne Membership Management Services
Dear Anthony, you are very welcome and thank you for your brilliant review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Really pleasant and helpful team
Really pleasant and helpful team, I dealt with Tiffany who made everything simple and easy. Fantastic customer service.
24. juli 2026
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Besvarelse fra Ashbourne Membership Management Services
Dear Vicki, thank you for your super review! Tiffany was happy to help, and your review is really appreciated. Best wishes, Ashbourne
There was no compassion or human…
There was no compassion or human actions in this company’s actions. This is a service which does not value the reputation of the gym they were collecting fee for or themselves. I wouldn’t want to be associated with them.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Natalie, thank you for your review, we value all feedback whether it's good or not so good, as long as it is fair.
Your comments don't reflect the service that we work hard to give when members contact us.
We have requested further detail through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne
Edit- Hi Natalie, we have now located your membership. We're sorry to hear that you were dissatisfied with your experience.
Our records show that you joined the gym on 18/04/2026 on a 1 month rolling membership, which requires 30 days' notice to cancel, as set out in the membership terms and conditions. We were notified by your bank that your Direct Debit had been cancelled before we received your cancellation request. You then contacted us on 22/07/2026 to advise that you wished to cancel, explaining that you had not attended the gym after having a bad experience when you tried to attend for the first time. As your cancellation request was received outside the cooling off period, the agreed 30 day notice terms applied, and the final payment due on 24/07/2026 remained payable. That payment has now been received, and your membership account has been closed. Best wishes, Ashbourne
Zero stars if I could
Zero stars if I could. Ashbourne Management makes cancelling a membership needlessly difficult. They tried to enforce contract terms that directly contradicted the "cancel anytime / 28 days' notice" package offered by the gym I joined.
They only backed down and formally closed my account after I produced screenshot evidence multiple times of the advertised terms and had the gym manager intervene. Be warned: save every email, log every date, and get proof of everything if you ever have to deal with them.
Membership
Contract-free – Cancel anytime
Monthly Single – £55
Annual Single – £550
Monthly Joint – £49pp
Annual Joint – £490pp
Family Membership (1 Adult & 1 Child under 16) £75
NHS/Services/OAP/Student Single Membership – £47.50
NHS/Services/OAP/Student Joint Membership – £42.50pp
Joint membership is only available over the phone or at reception.
Membership Terms & Conditions
[ Join Today ] [ Call to Join ]
Single membership – 28 day cancellation notice | Annual Memberships non-refundable | Joint membership payment from 1 bank account and both members must join at the same time.
I have copied and pasted this from the gym website. I hope you can appreciate how misleading this can be, as anyone joining will be under the impression that they can cancel anytime with 28 days notice. I’m unsure how many people read all small print, but everyone will read what’s on a website.
Happy to increase the rating but you did put me under a lot of stress with this situation and only resolved it when the gym stepped in.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Nigel, Thanks for leaving a review, whether its good or not so good, we appreciate all feedback.
We work hard to help members when they contact us, and your review doesn't reflect the level of service that we aim to achieve. We have sent a request through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne.
Edit - Hi Nigel, thank you for providing your details through Trust Pilot following our request, and as previously stated, we value all feedback both good and not so good, as our team work very hard to ensure that 1000's of members can easily navigate their membership when required. We do not own or run your chosen facility, and just collect DD payment on their behalf for the contracts that we receive from them. Based on the information provided by the gym, your membership was entered into our system following your sign up at the club on 11/06/2026 as a 12 payment minimum term agreement. The gym's Ejoin page also clearly states that the NHS discounted rate of £85 is subject to a 12 payment minimum term. We received your cancellation request on 19/07/2026. While the gym's website states that single memberships require 28 days' notice to cancel, we contacted the gym to clarify the terms applicable to your membership and requested a copy of the agreement. Following their review, the gym instructed us to cancel your membership, and we processed this in line with their instructions. We hope that in light of the facts above you will reconsider your unfair review as it does not relate to the service provided by Ashbourne. Best wishes, Ashbourne
Jemma was super helpful
Jemma was super helpful. Seamless customer service. I’ve had a couple of queries over the last year or so and it’s always so easy and a quick response!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Laura, thank you for your great review! Jemma was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Zoe from Ashbourne helped me resolve my…
Zoe from Ashbourne helped me resolve my membership issues with no hesitation or stress. Would definitely recommend asking for her 👍🏻
23. juli 2026
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Besvarelse fra Ashbourne Membership Management Services
Dear Ewan, we really appreciate you taking the time to leave us a 5 star review! Zoe was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Sophie was very friendly and helpful…
Sophie was very friendly and helpful with solving my issues . Almost instant replies and gave me the exact answer to all my questions and needs despite my uncomfortable circumstance.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Uranium, thank you so much for your kind words. We're glad to hear that Sophie was able to support you in a personal and understanding way, that's exactly the level of care we aim to provide. Best wishes, Ashbourne
Very helpful
Very helpful, sorted my issues for me with minimal fuss.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear C J, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
It was a great experience
It was a great experience
I needed a help from Tiffany
She was quick and supportive
Keep it up
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mithun, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Spoke to Isobel today
Spoke to Isobel today, superb service and very helpful. Thanks
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Gavin, you are very welcome and thank you for your great review! Isobel was delighted to be able to help you. Best wishes, Ashbourne
Sophie responded very quick and dealt…
Sophie responded very quick and dealt with my message straight away
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Lucy, thank you for taking the time to give us such great feedback! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Needed to update my Direct Debit…
Needed to update my Direct Debit details and the whole process was quick and straightforward. Communication was fast, clear and friendly throughout. Excellent customer service from Sophie and everything sorted without any hassle. Highly recommended.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Nichola, thank you so much for taking time out of your day to leave us such an excellent review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
The customer rep
The customer rep, Tiffany, who contacted me was lovely and helpful. Top marks.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Thank you for your brilliant feedback! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Agent provided good customer service
Chatted with Zoe online,due to high volume of customers, she did not respond for a while but then kept me updated with how busy they were. She was very helpful and then resolved my problem quickly and efficiently. Very good customer service by this agent
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Val, thank you for your great review! Zoe was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Easy to subscribe and to cancel gym…
Easy to subscribe and to cancel gym membership. Jessica replied in a quick and pleasant manner. Painless process
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Bernard, thank you for your great review! Jessica was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Swift response
Swift response, very helpful. Couldn’t be more helpful.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Kyle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Isobel was great
Extremely efficient and helpful. Isobel was very friendly and ensured my query was resolved within a matter of minutes. Very friendly staff who seemed genuinely interested to help. Great experience!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Lauren, thank you for taking the time to leave such an amazing review! Isobel was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
No issues at all
No issues at all. They were fast in responding and it was all done via email which suited me. The info I got was clear and precise.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Susan, thank you for your great review! We really appreciate the positive feedback. Please don’t hesitate to get in touch if you need us again. Best wishes, Ashbourne
Abbie was really helpful with me
Abbie was really helpful with me, she was patient and extremely friendly. Thank you!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Mido, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Great service by Ashbourne easy to deal…
Great service by Ashbourne easy to deal with,in this instance it was a cancellation Big thanks to Abbie for communication
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ashbourne Membership Management Services
Dear Dean, you are very welcome, and thank you for taking the time to give us 4 stars! Abbie was delighted to be able to help you and we would love to know how we could have earnt an extra star? Best wishes, Ashbourne
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