The A Team Appliance Repair Anmeldelser 

I had the most horrible experience with the company. First off, it cost me $80 for the service call. That's ok, however, it went downhill from their. The repair guy said in order to see what's wrong he would have to do a diagnosis and the labour charge is 280.00 plus tax. My water was leaking all over the front of my washing machine so I was worried and signed the contract. I figured the $80 would be deducted. Not only was it not deducted but he then proceeded to tell me my washing machine needed Water Solenoids which will cost me an additional $383.24. I had no idea what "Water Solenoids" were. I had already signed for the diagnosis so they had my signature on the paper. It seemed strange that this would end up costing me $749.46 in total, which is almost the cost of a new Washing Machine. So I contacted the manufacturer, and their service guy from LG (which is the make of my washing machine) came and inspected it thoroughly at no cost. He told me it was not the machine,and that the leakage of water was coming from the clogged pipe attached to the laundry sink beside the machine. I then proceeded to call a plumber which was an additional $375 to have my drain under the sink de-clogged. After the plumber had de-clogged the drain there was no more water coming from my washing machine when I turned it on. He also said it had nothing to do with the LG Washing Machine. It was only 3 years old and after inspecting it, he said it was in perfect working condition! It was soley a plumbing issue. He felt so bad for me after looking at the work order that I had signed and said that he hates companies that are scammers. I called The A Team Appliance Repair to cancel the part they ordered at $383.24 and asked them to refund me the $280 diagnonsis charge as the issue was clearly not the machine. The inspection they did was false and they need to be reported to the Better Business Bureau which I will do now. This just happened a couple of days ago. They told me they would not refund me the $280 and also told me that I had to pay for the shipping and stocking price of the part even though I cancelled it. They said they would only return $52 and I have even yet to receive this money??? What a horrible and scamming company. PLEASE DO NOT and I emphasize this use this company.
Michelle

It’s really 0 stars and a screaming BEWARE…. they are scammers. I made several mistakes, and I’m sharing my experience so others don’t make the same ones. First, my husband chose this company, and I should have done my own research before booking the appointment. I was originally quoted an $80 service call, but when the technician arrived, I was told the diagnostic fee was $280. Although I wasn’t happy about the increase, I signed the work order in desperation as I did not have a spare fridge. Looking back, that was my first mistake. The technician arrived wearing a Protek uniform. Another major red flag was payment. Their website states they accept all major credit cards, but when the technician was in my home, I was told they would only accept cash or Interac e-Transfer. The technician diagnosed my Jenn-Air built-in refrigerator as needing a cold control board and quoted $2,471.35 for the part alone, with the total repair costing approximately $3,200. I was also told I had to pay 50% upfront.
While the technician was still in my home, I started doing more research because the entire situation made me increasingly uncomfortable. I decided not to proceed and asked him to leave. I was then told I still owed the $280 diagnostic fee and that if I didn’t pay, they would take me to Small Claims Court.
I contacted Elite Appliance Service, who diagnosed the issue as the compressor inverter and quoted $432 for the part, with the entire repair costing about $900, including Looking back, I wish I had done more research. Had I looked beyond the Google reviews, I would have found numerous customer reviews warning others to beware, along with an F rating and a Better Business Bureau Pattern of Complaints alert. I’m disappointed in my own judgment, but I hope my experience helps others avoid making the same mistake.

I wish I read the Trust Pilot and BBB reviews before gettiing involved with this horrible company. Hired them to repair my dishwasher, quoted $80 but charged $200 labour and $327 to fix what the technician determined as a faulty water inlet. Ran a cycle and noticed that the dishwasher was not draining any water. Called Customer Service to complain, had to wait 2 days for approval from their Warranty Department. When the Technician showed up today he tried to charge me another $372.12 for what he determined was a faulty drain pump assembly. The OEM water inlet is an $85 part while the pump assembly is $120-$140 max. I declined the 2nd repair and asked him to leave. They clearly don't have clue what they are doing and will overcharge 3x times the cost of the OEM part and still not fix the issue. Never again!

I cannot recommend this company based on my experience.

I paid over $600 to have my dishwasher repaired. Unfortunately, the repair did not resolve the issue, and the dishwasher began leaking again shortly afterward.

When I contacted the company, I was told I would have to pay another service call fee before they would determine whether the issue was covered under warranty. I was surprised by this, as I did not understand this would be required when I authorized and paid for the original repair.

I scheduled the follow-up appointment but later decided to cancel it after researching the company and reading numerous customer reviews describing experiences that caused me to lose confidence in proceeding with additional work.

Despite the original repair failing to fix the problem, I was then invoiced $56.50 for the cancelled service call, which I am disputing.

My experience has been frustrating. I paid a significant amount for a repair that did not resolve the issue, and I was disappointed to be asked to pay additional fees before the warranty could even be assessed.

A fraud. Stay away. Came to fix a fridge and faked it. Told us parts on 2 days and never showed up. Wouldn’t tell me what they ordered, who they ordered from, tracking number. Got a thermador tech in after and know the “issue” they found was wrong. Stay away!!!!

SeeI spent $500 for a diagnostic fee but the problem is that they misdiagnosed everything they didn't know what they were doing they were not on time and they're completely incompetent!
First they tell me it can be repaired for $500 then they can try to tell me that it needs an extra part which will push it up to another $250 which is a total of $750 plus m In that case I could have bought a new one. Terrible company, terrible people.

Do not pirate this company it's just a scam.

I noticed that I found their company on a program called CBC marketplace and there were found to be a bunch of scammers and had multiple companies a CBC marketplace investigated this issue.
This all came from the area of Brampton and Mississauga which is known for its fraudulent scams!

JUST GO UNDER YOUTUBE AND PUNCH IN CBC MARKETPLACE APPLIANCE REPAIR RIPOFFS AND THE GTA YOU WILL SEE THEM THEY ALL ARE FROM THE MISSISSAUGA BRAMPTON AREA.

CBC MARKETPLACE EQUIPPED THEMSELVES WITH HIDDEN CAMERAS AND PRETENDED THAT THEY WERE CUSTOMERS AND THEY REALLY CUT A LOT OF THEM RED-HANDED. IT'S VERY FASCINATING TO SEE THIS. DO NOT MISS IT. THIS IS WORTH WATCHING THE WHOLE PROGRAM TO KEEP YOU INFORMED OF BECOMING A VICTIM OF A SCAM.
CBC MARKETPLACE STATED THAT MOST OF THESE PLACES IN BRAMPTON AND MISSISSAUGA ARE RUN BY THE SAME PEOPLE SO BE CAREFUL WHEN YOU CALL FOR A SERVICE CALL TO YOUR RESEARCH.

AS I DISCOVERED ANYTHING FROM HALTON OR PEEL REGIONAL WHEN IT COMES TO MISSISSAUGA AND BRAMPTON I WILL NEVER HIRE A SERVICE PRO TO FIX OR REPAIR ANY TYPE OF ITEM APPLIANCE ELECTRONIC DEVICE OR HOME RENOVATIONS.
IT APPEARS THAT FIELD REGIONAL POLICE HAVE THEIR HANDS FULL WITH A LOT OF FRAUD AND SCAMS GOING ON IN THE HALTON AND PEEL AREA WHICH COVERS BRAMPTON MISSISSAUGA AND OAKVILLE.

DO YOUR RESEARCH

I had a very poor experience with the Appliance Repair Team. After they determined my dryer was unrepairable, they attempted to charge me a "lab fee" that was not disclosed or part of our original signed invoice. When I contested this, they demanded an additional payment just to return the dryer panel they had already removed. I would not recommend this company due to their questionable billing practices and lack of professionalism

If there were an option to give zero stars, that is exactly what I would choose. Unfortunately, one star is the lowest rating available
I rarely leave negative reviews, but after everything I have experienced, I feel obligated to warn other consumers.

My experience with The A Team Appliance Repair has been one of the worst customer service experiences I have ever had.

The company advertises an $80 service call, but that was not my experience. Once the technician arrived, I was charged approximately $350 before any meaningful repair was completed. Payment was expected immediately.

I paid this company thousands of dollars to repair my KitchenAid refrigerator. Despite the money I spent, the original problem was never properly resolved.

Throughout the process, I received conflicting information from the office and the technician.

The technician clearly told me that replacement parts came with a 2-year warranty. Later, when I contacted the office, I was told it was only 1 year. During another visit, I asked the technician again, and he confirmed that he still believed the warranty was two years. Even the technician and the office could not provide consistent information.

The latest diagnosis was even more concerning.

The technician claimed that my evaporator fan assembly had failed and quoted another $700-$1,000 repair. Fortunately, I decided not to approve the repair immediately.

Since that visit, the evaporator fan has been running normally every day, and I can clearly hear it operating. If the fan is functioning, how can I trust the diagnosis that it had failed? This made me seriously question the accuracy of the diagnosis and whether I was being asked to pay for an unnecessary repair.

I emailed the company asking reasonable questions:

* Why was I told the fan had failed?
* What evidence supports that diagnosis?
* What happens if I spend another $1,000 and the refrigerator still has the same problem?
* Can someone in management review my case?

None of my questions have been answered. My emails have simply been ignored.

What disappointed me most was not only the repair itself but the complete lack of accountability after receiving my money.

Customers deserve accurate diagnoses, honest communication, consistent warranty information, and professional customer service.

Before hiring this company, I strongly recommend getting a second opinion before approving expensive repairs.

I also encourage anyone considering this company to carefully research its BBB record, consumer complaints, and publicly available news coverage before making a decision.

Based on my personal experience, I cannot recommend this company

HORRIBLE RIP OFF ARTISTS and secretary that takes the calls is rude and ignorant! When we booked the appt they said it was $80 service call. After looking at the dishwasher, he said it would be an additional $200 to fix the main board circulation system. I told him to go ahead. After about 15mins he said that it was actually the circulation motor assembly which would cost an additional $600 for the part. The actual machine cost only $900 brand new! So he said what he did for the main board would last another month or so but after he left, i tried the machine and the arm was still not spinning. So for $280 I paid for him to misdiagnose the problem and then try to rip me off by charging 3x for the part. I called to tel them his quick fix actually did nothing but she basically said that additional $200 was for him to diagnose the problem and they dont do refunds. DO NOT USE THESE PEOPLE

Stay way from this company ! They charged me $800 to fix my fridge and the fridge was not fix after all . Plus they changed you cash so you can’t get you credit card to return your money. After they do not listen to you hanging the phone on your face . Terrible customer service . This is a ripoff stay way from them

TOTAL SCAM GOOGLE SHOULD NOT ALLOW THEM TO ADVERTISE ON THEIR WEBSITE.

The head office quoted an $80 diagnostic fee, then the guy comes and charges $300 for diagnostic... this company is criminal enterprise.

SCAM ALERT: Disappointed with inflated fees and terrible service
​Extremely disappointed. I called The A-Team Appliance Repair, but a technician in a Protek uniform showed up. The fee was supposed to be $80, but they charged $260. To make matters worse, the diagnosis was completely wrong. When I tried to contact them to resolve this, they hung up on me. Total scam.Avoid both companies.

I had an extremely disappointing experience with The A Team Appliance Repair. I paid nearly $1,000 to have our commercial fryer repaired, but the technician was unable to properly diagnose the problem. Instead, they installed the wrong part, and the fryer still wasn’t working. Very unprofessional company

The were responsive and came promptly and as agreed.. but they refused to provide any diagnostic details on the paper service call form left and only provided vague descriptions of the diagnostic issue on the email report…
They also refused to provide a cost breakdown of the various components to be replaced..
They don’t seem to want to share any cost transparency.
I wouldn’t use them again or recommend..

They are bad news. The repair guy comes in tells me this is the problem with the washing machine for which I will have to open up the machine to tell you if it needs repairing or replacement. Ask me this is the cost thats $300 and he will come next day to do the same, keeping in mind he did not mention that if its a replacement and not a repair it will be another cost over that for the replacement. That's exactly what happened he comes in the next day opens the machine tells me the machine part needs replacement and it will be an extra cost. Over that the customer service was worse the female I spoke to was the worst person I have seen in customer service, doesn't know what to say had major attitude and no skills for the job. I would recommend no one to use there services as they are liars and dont know how to earn a customer. I feel if they really wanted to keep the customer they would have adjusted the amount towards replacement as no repair was done. I paid $300 for service as she kept saying and I did not receive any service. Over that she said she is ok to pay that amount for no service.

Total Rip-OFF: On the phone I was quoted a $80,- estimate fee. However, today, two technicians arrived to check my faulty 6y old washing machine. They inspected my machine quickly (less than 5 min) and quoted me a labour cost of $280,- assuming they could fix it right now. Should they require parts, they would be extra, but most like would be in the $200 to $400 range. I agreed to the $280,- labour cost. After an additional 10 min of investigation they concluded that my gear box would need replacement (at a cost of $1500+): hence the repair of the machine would not be worth it.
So I still had to pay the $280,- + Tax labour cost, and now I need to get a new machine...

THESE PEOPLE NEED TO BE STOPPED! THIS CANNOT GO ON...ITS A SCAM SYSTEM
3 months I struggled to get my washer fixed. They came 7 times to fix the issue and each time it wasn't the correct part. I spent $1600 on a washer that was 15 years old. I know that was stupid but.....it all started with $300.00 for a mother board re-set, that didn't work so then it was a water line connection that didn't work then it turned into a drain issue, that didn't work.....and before you know it you are in DEEP
THE END WAS NEEDING A NEW MOTOR WHICH CAME AFTER 6 WEEKS AND WHEN IT WAS BEING INSTALLED...OOOPS THIS MOTOR DOESN'T FIT, NEED TO TAKE IT TO BE REWIRED AND TOOK MY MOTOR WITH THEM.
After crying and begging, they came back weeks later with the rewired motor which DID not work and they said looks like we need $800 for a new Mother Board. Isn't that where we started.......
I finally gave up......I realized this was a scam
They were so nice when they came, offered to do little fixes like clean my dryer vent to seem ethical.

You can only get a hold of someone through the customer service agents that work for them. There is no manager or owner to talk to. I was told to send email but it was the customer service people who responded and no help at all.

It made me feel so stupid and I worry about all the other people who get sucked into this mess.

Our oven was not holding its temperature so we called what had been advertised as a local Cambridge service person. The A Team person came and simply changed a burnt out wire. He then added $200 to the $80 (quoted) service charge and informed us that the bill had to be paid by cash or debit! He also made out a list of parts, including a temperature sensor, needed to fix the problem totalling $472. After paying the $316 my wife ended the visit. After he left, my wife found that the oven, air fryer and broiler were not working!! After a long story we found a local service company we could trust and he informed us that the temperature sensor had been left unplugged and that was the problem all the time! If the original service person had been honest, the bill would have been less than $200 and everything would have been working!!!
Why are these people still in business???

The tech showed up and asked for $280 service charges without even trouble shooting the issue with slide in glass top stove. (One of the burner element not turning on, which was already informed at time of booking appointment) Very unprofessional and poor service. I do not recommend to call them for any repairs.

DO NOT USE THIS COMPANY. They are crooks. The apparent technician came into our house to fix dryer. Did not speak English.Only looked at outside of dryer with his eyes and took picture with phone. Not 1 single tool was used to check anything on dryer. Gave a bill to replace motor that was almost $400. Did not open up anything to check part. Was fixed following day by a good company and Motor was working only needed a new belt. The company then proceeded to charge over $90 for a service call. No service was done only a $90 picture was taken. You have been warned. I will report to better business bureau. DO NOT USE THIS COMPANY!!!!