Ann Taylor Anmeldelser 

Took weeks for the order to ship, arrived damaged with missing buttons. Shipped back, they received the package on 8/14, 11 days later and no refund.....had to call and wait on hold to have them process the refund. Poor customer service, poor quality, will not shop with them again. What a shame, they used to be reputable.

I bought from Ann Taylor in the past and have not had any problems with returns or getting customer service to help me when I’ve had issues. The experience that I just recently have I will never order for them again. I spent two hours on a phone call trying to get a return label sent to me since it wouldn’t work on the website Now my package has been returned, but I have not been refunded. It’s been three weeks. Do not buy from Ann Taylor. They will be bankrupt in no time because they have zero customer service.

The shipping has gone down terribly. They continue to ship to incomplete addresses. You have to spend an hour on hold to reach them and they are expecting your call. They will resubmit the order and give you free shipping but who wants to go through this every time they make an order? Do better Ann Taylor.

Finally got through to a person on Sunday. I point blank said if you can't tell me my three orders (two of which were 2 weeks old) have shipped, I want to cancel them. She did, and had the nerve to say "Oh don't worry you won't be charged!" I just laughed!

It amazes me that this company manages to stay in business. While I have few complaints about the merchandise, the customer service/online presence borders on abusive. After experiencing hour-long wait times (while horrible music blasts in my ear- do they do this on purpose, to discourage the consumer from waiting, from addressing the problems that they cause? Hmmmm....), shipping nightmares, I've finally decided to write a review. I'm writing this review to be proactive while I wait and wait and wait for someone to answer. I spent over 150.00 at Ann Taylor for merchandise- not to mention shipping fees (to add insult to injury), which after 10 days, IS STILL PROCESSING. One item is in limbo waiting to be picked up. This is their M.O. You pay for shipping and wait for more than ten days for the item to be picked up. At the moment the recorded message is telling me that they are currently expeirencing high call volumes- WHY, I wonder? Doesn't take a rocket scientist to guess.

I ordered a top to be sent to me in UK. Totally forgot USA sizes are different, had to return the top….its over 5 weeks now and I still haven’t received my refund, I know from DHl communications that they have received my return.
I’ve sent numerous emails and they just aren’t answering.
I’ve now sent a letter to their ‘Vice President’
Hopefully they will step in and I’ll get my refund.

Beware of their online shop!!!
Watch out when shopping online! I had to return something, and ever since, my credit card keeps getting put on hold every week for the amount of my order—even though I already sent it back. Super frustrating. I won’t be buying from them again.
Update: A couple of weeks later I get an email telling me the dress is shipped to me!! I've not ordered it again. They are so lost!

the 2025 clothing line looks too masculine; the colors, the models' stance, the expressions, the way the blouses are cut... etc. Ann Taylor has always brought femininity with style with its products and now it just looks cheap... NOT tailored and sophisticated. I've always been more than willing to pay more for Ann Taylor clothing. I'm disappointed.

Ordering online was simple …clothing and size as described and arrives quickly … Ann Taylor is my go to for affordable everyday clothing …

I will NEVER buy Ann Taylor online again! I had to exchange a cardigan and I had to wait 30 minutes online and by chat to get someone. Then the customer service person said his computer wasn't working, but he'd send a label to me later. Which he never did. So I had to call again. TERRIBLE customer service.

WILL NOT SHOP AT THIS STORE AGAIN!!! CHEAP PRODUCTS & CUSTOMER SERVICE WAS EVEN WORSE!

Quality clothing, exchanges can be difficult due to representatives thick accents. Multiple times I will need to end my call, and call back until I get someone I can understand. Several times my exchanges are messed up because of this.

We need people who do not have a strong accent, who know about the 15% off first Tuesday. The person took so long to take the order, did not secure the color I wanted (desert sand) and by end or getting card number, the color was no longer available. I had to repeat myself several times, he didn't know about the first Tuesday deal, and it took way, way too long. **** why can't we have people we can feel we trust that can speak clear English? Is that too much to ask for?????

One star only because I can't give Zero stars. My package was sent (my mistake) to an old address. I immediately reached out to CS, but original agent put my chat on hold until the clock ran down and closing time arrived. I then sent a text message to please cancel item (it was not yet processing) but no one ever answered my text. I then called C.S and agent did try to cancel, but A.T did not cancel as requested. I did everything I could to intercept package (it wasn't eligible). I called the former leasing office where I lived and advised them my packaged had been delivered on 12/16 and to please have tenant bring to office. I made about 7 or 8 phone calls 22 to get my package from the current tenant, but tenant ignored phone calls and emails from leasing office and did not turn my package over. Now, A.T. has said I must pay for sweater even though it has obviously been stolen by current tenant (who obviously does not have my name). I will never again shop with them and will leave this same review everywhere I can.

Poor Ann. It’s tough to be old. While I occasionally still buy from her, the old girl clearly cannot keep up with what it takes to provide its customers with a smooth online shopping experience. The delivery takes 10 days or longer. The return policy is 30 days, and, illogically, it starts with the day you PLACED the order, not when it was actually delivered. If you attempt a return, you receive no status communications. In my case, it was crickets 11 days after the item is mailed back. After checking with customer support, you discover Ann got confused and issued an e-credit, not a refund. Why, Ann, why? Didn’t we agree to refund to the original payment method? And by the way, Ann, where is that e-credit you claim you sent? I don’t have anything from you in my inbox. Perhaps, you sent it by a horse and a buggy? To make a long story short, Ann has finally agreed to credit back the original payment method, but she has set expectations: it might take her two weeks to do so.
I used to love Ann in her heyday. You can still occasionally glimpse her former beauty. A pair of pants I bought from her last month is well made. But I will not purchase from Ann Taylor again. And unless you have nothing else to do with your life than chase refunds, I recommend you don’t either. Like the Gilded Age, Ann is a thing of the past.

If I could submit this with no stars I would. After doing a personal banking audit, I found a pending charge from anntaylor.com#61 on a CC used only in emergencies and never leaves my house. I asked them to investigate the situation. Apparently, they don't care how they get paid, as long as they do.
The Phillipina countered that it's my banks responsibility, they would not investigate. These people are crooks ladies!

I recently placed an order with Ann Taylor, purchasing several items totaling $324.62. After applying a $50 discount, my final price was $274.62. The following day, I noticed that some of the items I purchased were further discounted. I reached out to customer service to request a price adjustment, which should have reduced my total to $259.65—a difference of $15.

Initially, I was informed that a ticket was submitted for the adjustment, and I would receive an email with details. After not receiving any updates, I contacted them again, only to be told that they had adjusted the price by just $3.45, rather than the correct amount. When I raised this issue, the representative responded indifferently, saying it was up to me whether I wanted to return the items.

Due to this disappointing experience, I’ve decided to return my entire order. While $15 may seem small, it’s the principle and lack of customer support that matter to me. Ann Taylor has not only lost this $274.62 sale, but also a regular customer who typically spends around $300 every month. I love the quality of their products, but experiences like this make me reconsider my loyalty to the brand.

As a longtime Ann Taylor customer, I'm becoming disenchanted with their lack of available styles in petites. In addition, shopping online is time consuming - trying to click from one style to another or when trying to check out, their website moves as a glacial pace. It's not my equipment or my wifi as I've shopped online on my phone, laptop, work desktop, and my boyfriends computer. Step it up Ann.

I was under the impression when I ordered, the items were coming from a warehouse near Toronto. When the package finally arrived about 2+ weeks after I ordered, it had come from a warehouse in China. I did not receive the shirt I ordered. And the bag I received was made incredibly poorly and of the cheapest possible garbage materials. So after requesting refund, it turns out I would have to send it back to the warehouse in China at my expense. I am disgusted with this store - completely disappointing experience. DO NOT order from this place. If I could rate it less than 1 star I surely would.

So disappointed in Ann Taylor, I normally buy from this brand a few times of the year because they stock petite sizes for work but never again.

I ordered a suit and realised less than five minutes later that I had ordered the size six instead of the size eight.

I checked to see they still had stock online - they did - and then emailed directly to the order/customer service to please provide me the size eight instead of the six.

They responded there were no exchanges, which is odd seeing that the product order had only minutes before been recieved and the correct size was in stock.

Zero customer service and as all good businesses stem from looking after their customers Ann Taylor will not have any left soon.

C'est la vie.