Animates New Zealand Anmeldelser 

Bought a German made retractable lead from Animates New Lynn paid $63 in 4 months the leash failed tearing off near the clip. Really disappointing no warranty not interested in replacing it considering we purchase from there regularly for our dog. German made so thought it would be a good product. Dog under the weight limit of the lead. Told it happened from a sudden stop so not covered. Will not go back there and will advise others to steer clear. Terrible customer service!

phoned animates to make another order for a 14kg bag of dog food to be shipped to me again as we cant get it from our store but a guy called LUKE who i was dealing with couldn't be bothered helping had a poor attitude said nothing he could do and i couldnt get it shipped to me. when I asked which dispatch stores had this in stock he got annoyed told me they were all out of stock everywhere but he didn't even check! had a real arrogant attitude.worst customer service I've had in ages last time when I phoned last time Katherine went out of her way to get this shipped to me she was amazing such a shame she has left.
Had luke been bothered to try help me today I would have bought 2 bags which is nearly $500 but instead told me to go to my vet to get alternative food. really disappointing customer service especially from a supervisor ! Won't be going back wrote to animates to about my experience no reply.

I might have wasted more time chasing my order with the Animates contact centre and with NZ Post than I would probably have if I had driven to the closest shop that had the product I needed (which was not close as it was out of stock from my nearest shop). As I was trying to save myself the trip to their shop, it really did not work for me having to collect it from the courier. The courier was unable to accept my re-deliver request over the phone and asked for this to be done online, however their website was not working properly when trying to do this. Unfortunately a waste of time. In the end all I could do was ask the courier to send back to Animates.

Invercargill Animates Grooming.
Absolutely rapt with the cut, I gave the lovely girl a matted mess and got back a beautifully trimmed pup. Can't rave enough about how kind she was and how gentle with our girls first time trim. The price was half what we expected given the work we know would have been involved.
Will go back any time.

I really like Wellington Miramar Animates and the people who work there. But unfortunately, The Perone branch is very poorly organized, The front staff is rude. Customer service is terrible. I have been to the Petone branch at least 4 times for my cat and puppy as I live very close to this branch - I will not be returning back to Petone branch again - I would rather drive extra 45mins to receive good customer service in Miramar

Animates Coastlands has been my favorite store over the past 5 years . They are more like my family Store and Jo and the Staff are always extremely courteous and friendly . I keep going back there sometimes 3 times a week .
I shall be purchasing a 300 litre tank at Christmas time .I shall be putting together another Christmas Basket for the store .

Went into buy a goldfish at animated Invercargill, as one of ours died after 10 years so have one left so was interrogated on why it died, was really inappropriate and very judgemental. Our family walked out in disgust. Will never go there again

I got the runaround for several weeks over their Petpoints rewards scheme. Despite spending thousands of dollars with them, I couldn't get any clear information about how and when to redeem Petpoints rewards. Customers Services told me I had free vouchers to use, then they said I didn't, then they said I did, then I was told in-store that I didn’t. I ended up paying full price for services in my local store that I had previously been told I had earned for free. It was quite embarrassing.

It also took multiple attempts to find out how to get the free delivery that their website said I should have, and most of the other benefits proclaimed on their website simply vanished into thin air. Information from Customer Services was repeatedly vague and inconsistent. Despite being told that I had reached platinum status, I was never able to redeem the full range of rewards advertised on their website.

It seems that they add vouchers for rewards to your account at undefined points in time (in my case, several months after I earned them), but incredibly, in most cases they don't even tell you that they’ve done it. The rewards then expire after a fairly short period of time. They also “issue” a code on your account for free online delivery when you reach gold or platinum status, but they don’t tell you what it is (or even that you’ve got it) unless you guess that you've got it and ask Customer Services for it.

It seems that they expect you to specifically ask in-store if you have any new rewards every time you visit, just on the off-chance that they’ve randomly issued you with something since your last visit. They don't volunteer the information, even when you are there purchasing something (they seem to have to hunt around for this information on their very slow computer system).

They seem to be masters of obfuscation. I had a terrible customer service experience, and in the end I just gave up in sheer frustration.

The Petpoints scheme is simply disingenuous. You spend a lot of money on the promise that you will earn some rewards, then those rewards are extremely difficult, or even seemingly impossible, to redeem.

I'll shop elsewhere in future. I hate companies that aren’t entirely up-front with their customers.

Thank you for Repeat Delivery. Fantastic Service. Great that you can edit and add things to the order. Always delivered on time.

This company does not care about their customers at all. I was treated really rudely by a staff member, and had poor service from other staff as well. I contacted their customer service about it. They were rude and didn't care either. I was then told it had been passed on to management. I didn't hear back from anyone so followed it up again. Then never heard from anyone at all.
We had loved Animates for years and had been regular customers.
Never again.
Yet another hypocritical business that doesn't walk their talk.
Absolute rubbish.

Good quality but so over-priced. Great regular discounted sales on cat food and other supplies. Quick delivery too. Buy quickly as they always run out of some sale stock.

I recently had my dog groomed there.
It was supposed to be a full groom and did not even get to talk to the groomer prior to grooming but when I complained that they did not manage to do half the things they were supposed to, the customer service person had every excuse under the sun why they were unable to do the full groom. They had no trouble taking my $90.00 though.
Worst attitude I have come across in a long time.

New Plymouth store. The staff are always friendly and helpful. I have a couple of cats, who need flea and worm treatment regularly, and are willing to price match.

This animates store is just horrendous.
A simple purchase which should take a few minutes ALWAYS ends up being just under an hour. The computer system always seems to freeze. They over charged me again and I had to go back in and get a refund the manager was rude as usual. Also the treats I get, had expired this is the third time now, I’ve seen this in this store.
I stopped going into this store a yr or more ago because of the service, but I desperately needed some biscuits, and they are 2 mins away. It was a stormy day, I wasn’t feeling well and just raced to get biscuits. Should be simple enough, Nope! So sick of paying huge money for their products and getting the worst service!!
You can spend a few thousand a Yr and then you have to deal with this.
I’m so over this terrible service 🤦🏼‍♀️

I bought a 55L of hay on line when I opened it I found it was full of prickles,I couldn’t get the hay out of the plastic bag all that hay was a waste of time.I contacted the on line complaints person and gave him all my details but it was never replaced,I am not happy at all as this hay is not cheap,I will never shop there again I was totally dissatisfied.

I would like to thank Sam from animates Blenheim. Answered the very politely as if she enjoys her work. Very helpful over the phone. Even wished me a good day. Lovely to see this service still exciting 😀

The service is really good and I liked the click and collect option during covid 19.

The staff's there are awesome, lots of supplies and goodies. However, the price is just up the roof. Most dog toys there are 20-30 dollars, which is not worth it. Found the same duck toy at kmart for 7 dollars, and the quality is the same.

Served by Laura on the 18/11/21 Whangarei. Fantastic service❤