Alton Towers Resort Anmeldelser 

Utterly lamentable. Pitched up on spec on last Sunday morning, fuelled by happier childhood memories. Car park door-bangingly tight, signage useless and a 1k walk to the entrance that fulfils your 10,000 steps for the day. Once there the touch-screens are disabled, the crappy app can't be read in the sunshine and there's a queue at the ticket office for an eye-watering set of tickets.

Once inside the power promptly failed but there's no info either because the PA goes with it, so lucky we got that from a passing gardener as the app is no help either aside from telling you nothing is working.

We were passed from pillar to post during the subs hour trying for a refund before being conned by a manager in the 'Guest Services' ~ yeah right ~ into thinking we'd some sort of refund that to date is yet to arrive and likely never will.

Follow my struggles for compensation at the teledrone blogspot if you wish, and I'd suggesting paying by Visa so it can be cancelled at source... screwing them before they do you.

Battle Galleons ride is an absolute joke. They have removed all the cannons on the boats so you just sit there going round while other people pay to spray you, and I expect they then expect you to pay to dry yourself. Absolutely fuming.

This is the email I have sent to the CEO of Merlin.
I write to you in total disgust to our visit at Alton towers yesterday.
There was no regard for health and safety in this extreme the extreme heat of approx 30C .
My niece at around 15.15pm yesterday she used her fast track pass to go onto Wickerman and once she had handed in her back pack which contained her mobile phone and water she and approximately 50 other guests were taking into the waiting I call a holding room before you board the train.
She boarded a train which had issues so everyone was once again asked to get off the train and go back into the room.
The park decided to bring another train into operation which took almost 30 minutes and while this was going on they were in this room with no windows or fans or air conditioning, everyone was getting very hot and sweaty.
After the train was brought into operation the ride once again went tech and they were still in there for upto another 30 minutes. A few people asked if they could leave and the staff member said he couldn't let anyone out, eventually after approximately 30 minutes they were let out and my niece came out very distressed and feeling faint and very upset.
How can this be allowed to happen especially in the very hot conditions.
After she had calmed down and had plenty of water we went to guest services to complain and all they said was they were very sorry and all they can offer was a complimentary fast track to compensate.
Totally not interested in the health and safety as my niece could have passed out and myself and her mum were very concerned as were trying to contact her but obviously she didn't have her phone with her as it was in the backpack which was in the locker.
Due to this incident we left the park and our long planned trip ended. There were also 2 other rides not working all-day, one was Rita which we were looking forward too, the sky train was out of action which was ridiculous and nothing on your website to state this. I paid around £360 for the 3 off us for a very disappointing day, I asked for a refund of our fast track passes but were refused.
I have filled in a complaint form and apparently the management will be investigating and was told I will hear back within 7 days.

Nice water park, the accommodation was really mediocre, one of the rides was out of service.
However, the real reason for the 3 stars is the way the park handled the injury caused on one of the attractions to my 2 year old daughter.
She was walking up the stairs to one of the water slides with me directly behind her, when a huge pale of water came crashing down from a significant height with no warning. The force of this completely flattened her and she banged her face on the steps causing a bruised head and cheek. I reported this to management as I did not want this happening to anyone else. I backed this up with an email but never received avresponse.
I find this inexcusable.

Over priced

Went today. Was really good. Didn’t wait more than a few minutes to get on the rides. However a couple of moans. First when we got there we wanted a coffee. To order there are no staff just machines. You put in your order, go to pay, machine says sorry error and shuts down. So that was frustrating after a long drive. Also I think you should get a land train as everything is far away and steep to walk to. I enjoyed it and will be back but the coffee thing and all the walking I was exhausted.

Waste of money.
* C'mon.......closing at 4pm!!!
I asked a member of staff why, they stated because the park wasn't at peak time, despite 100's of people on rides & walking around. We were all ushered towards the exit with many grumbles about the early closing falling on deaf ears.
* £15 for parking!!! 😠
* Food prices a joke....£17.50 pizza, £19 burger, £12 jacket potato, £9.50 loaded fries, £5 coffee
* Many smaller attractions closed.
* We paid £30 for the unlimited photo's download to find we couldn't access the QR code plus a couple of rides the camera wasn't working. The guy in the main customer service area stated we wouldn't get a refund but did manage to locate some pics.

Paid £98 for the full day in the main theme park. The fast track was ridiculously priced at £170 each so that would have been £450 in total. Wasn’t that busy. Spent on average of 1 hr in each queue. Ppl were using single person ride and large groups fast tracking especially teenagers. Where did they get the money from? Some queues weren’t even checked for fast track tickets. Some of the raids were also inoperable such as the rapids. Gold train and a few others. I don’t believe people will have paid £170 plus their ticket price of £68 especially the young kids.
All in all we managed to get on six rides all day six hours queueing and about 10 minutes on the rides.
To top it all they then charged me £15 for parking and they sent me to the car park in which they directed me to so I had to pay it. Meals were very expensive and £18 for a refillable drink is absolutely extortionate. All in all £143 lighter I wouldn’t recommend it and I certainly won’t be in a rush to go back

The staff are very welcoming, especially the guy on the front of house made the whole family feel welcome and remembered names after a short visit, we stayed in a themed room splash room 504, the room itself felt little dated could do with a full refurb, no lock on bathroom door,no usb plug sockets,feel the tv should be on wall incase kids push it etc, kids loved the room, ohh and getting in and out of the bed feels like trying to get out of a bath, i guess thats the idea! Found the restaurant doesn't have a vast amount of choices from but food was good and again the staff are fantastic. Are day was sort of rushed due to planning swim time ( be good if opened later when park shut)when we arrived around 11ish couldn't find parking space near our hotel !again the staff provided us with the vip parking no etc cost.. all together it was a good stay, breakfast was an all u can eat buffet ( tip wait for the fresh food to be bought out) eat way to much my own doing cant blame alton towers for that 🤣🤣 worth the visit👍

19.50 for a burger is pure exploitation.

After going for my sisters birthday yesterday, the place was okay however considering it was a bank holiday and a fairly sunny day , the Congo river rapids the battle galleons and the skyride was off. For a bank holiday there was no real events taking place other then a facepainting booth. The food Is overpriced £11 for 10 sugar donuts . Average for the prices they charge.

Visited last month and when paying for food it declined my card, paid with another card but after a few days they took the money from me. Lady at the desk said it had been happening all morning. Contacted customer service who said someone would be in touch which took 2 weeks. Gave them all the details all the proof and still they blank me.

Horrendous experience. Came here from Ireland with my non verbal autistic son. Have autism Asiam card in addition to all documentation from consultant etc. No provisions made whatsoever. Nobody to help. Would never come here again. Have been to Disney, portaventura, tayto park with no issues. Shocking.

Had a great day today, managed to get on all the main rides, several small attractions and a few rerides. Yes it's not cheap, but nothing is these days. Alton towers absolutely made the right decision with RAP. To many people who were genuinely able to queue were taking advantage, making it a miserable day last year for the people who have to queue, only for half of each train being taken up by people who could probably stand in line like the rest of us. I understand that some people genuinely need this for their conditions and I am happy to wait a bit longer if it helps these people. But not for the many people who dont really need it. Good job Towers, keep it up

I literally hate this place after going with my 6 year old daughter 8 year old nephew and 3 teenagers 13-17. Biggest waste of money. The waiting times are ridiculous, 90 mins wait at least for every single ride in the park. I couldn't work out if this is normal or did I just pick a bad day to go.

The teens went on 2 rides all day.

Alton Towers is dirty, outdated and has no modern process for queuing. Like a buzzer you collect from the rollercoaster and buzzes for you to come back when its your turn, like LEGO LAND.

This place is day light robbery in every way. Anyone who likes this place has low standards, period.

Drayton Manor is much better. You actually get to go on all the rides in 1 day.

I had great memories of this place as a child and wanted my daughter to experience it but how times have changed. This place is a disaster.

After customers have lost limbs and nearly died on some of the rides you would think the pricing would be humble. Alton Towers is arrogant. Thinks it is better than it really is.

I submitted a formal complaint and received no response within the stated timeframe

Fab rides! With great theming , I’ve came a couple of times though the let down of the day was the very Very rude staff at spin ball whizer, I asked where to put the my bag and a young female was giving attitude and clearly rolled her eyes in front of me, although spin ball whizer is a very great ride just a let down with the staff

I went with my family and the best part is to have a parking
Tight
Spot for the most of the day I like to have to walk in for our listening to the smilers theme tune is the most of it. It was funny telling me and then we got on a ride.

Went their with my friends during an off peak session twice now and its great! obviously I don't know about how it used to be still a new comer but the rides are fantastic but you will get some huge ques on popular days from what I've seen online apart from that it was an insane experience which I would highly recommend for rollercoaster experiences and the theming is great too.

We had a great trip. We got a few fast passes for cbbies land which were well priced but there was so much to do you don't have to get the fast passes. We will have to return as we didnt see any shows which looked great and the kids loved just playing on the park. Make use of the app to check queue times and as we stayed on site we made use of the early morning entry to get on wickerman which seemed to have the longest queue but understandable as its a great ride.