Alo Yoga Anmeldelser 

They're customer service is horrendous. The way they treat their customers is absolutely disgusting.

Ho effettuato un ordine (38000464) in data 5 maggio 2026, non c’è verso di sapere quando e come arriverà.
Servizio clienti inesistente, l’unica cosa che ti dà sempre le stesse risposte è la chat gestita dalla IA.

AGGIORNAMENTO:
Dopo aver fatto la segnalazione tramite Klarna che ha sospeso il pagamento, sono stata contattata dal servzio clienti. Il quale mi ha fornito tre opzioni in quanto ormai il pacco era da considerarsi perso.
Fra le opzioni c’era quella di ottenere di nuovo l’invio del prodotto a costo zero e ho scelto quella.
Hanno spedito venerdì 22 con DHL e oggi lunedì 25 mi è già arrivato.

Wouldn't rate it. Avoid at all costs. Cheap products. Delivery late. Disgusting customer service. You have been warned.

I’ll give Alo’s customer service a zero if I could! Ordered two items March 2026 and until now I still haven’t received one of the items! Online chat and emailing them are useless!!! No response when you send them an email! During the online chat they said they were gonna send a replacement as my item has been ‘lost’ during shipment but I also did not get the replacement item! Too expensive yet so frustrating to deal with!!! Never again!!!

They cancelled my order. Sent 2 products out of like 10 and then they said it will be 2 days then any minute it’s in a queue for delivery and few hours later they cancelled it! How is this even legal

Erg teleurgesteld in mijn ervaring met Alo. Ik wacht inmiddels al meer dan 2 weken op mijn bestelling en de tracking staat al die tijd vast op “shipped in transit” zonder enige update.

Ik heb al eerder een mail gestuurd maar nooit reactie gekregen. Ook heb ik geprobeerd te bellen naar de klantenservice, maar daar werd niet opgenomen. De communicatie en service zijn echt teleurstellend.

Wat het extra jammer maakt, is dat ik eerder nooit problemen heb gehad met bestellingen bij Alo. Daarom had ik dit eerlijk gezegd niet verwacht.

Van een merk als Alo had ik veel betere service verwacht.

Very bad quality and bad customer support

Amazing service. Ignore the negative comments

Very anti racist company
They can't even sent products that people pay for to them as well they and sent anti jews slurs to people
Never buy from them

Never buying from this scummy company again. They are quick to charge your card, then hold your order hostage as if they were custom making each piece in China. They blatantly LIE in the chat feature and say they’ll refund you and never does it happen. The extortionate prices they charge for the subpar quality of their products, add on their sh1tty customer service, I am officially done shopping this brand. If you guys can’t properly hold a 30% sale because you clearly don’t have enough employees to solve the 100’s of issues I’m sure everyone else is having, then don’t have one.

If I could give zero stars I would. I placed an order during the anniversary sale on May 2nd, my husband also placed an order the same day. My neighbour also placed an order, she received hers, my husbands arrived a week ago, mine hasn’t been shipped yet!. I’ve tried calling, emailing, messaging the chat but the wait times are outrageous. I called the shipping company and they said that Alo hasn’t called for pick up yet. It’s unacceptable!

This company is trash . I ordered my daughter a Mother’s Day gift on May 5 to pick up in store it is now the 12th and order still says in process. I called customer service and they told me to call the store directly. I ordered another item the same day to be shipped and received it in 2 days . The sales associate told me to call back customer service and cancel order and reorder due to the high volume of orders . So out of every order it was mine that couldnt get processed . This store in Short hills is trash. Will never order from this company again .

Ik wacht al 1,5 week op mijn bestelling en de klantenservice vertelt me iedere keer iets anders. Sinds ze met fedexx versturen in plaats van DHL is de verzending een puinhoop en kun je weken op je producten wachten! Raad ze op dit moment echt niet aan

Long waits on the line and don’t even try texting because it takes them hours to respond and when they respond all they say is to give them another 24-48 hours to follow up on the issue and we go in circles. You ask for a supervisor and they don’t give you a supervisor they say they will discuss with the team.

I was very disappointed with my first order from Alo Yoga.

The products looked far more premium online than they did in person. Considering the high prices, I expected luxury-quality materials and presentation, but the items felt surprisingly cheap and did not justify the cost.

The garment I ordered was made from a very thin, crinkly fabric that felt more like crepe paper shell than a premium fashion piece. Although the design was nice, the quality was nowhere near what I would expect for over £100.

The packaging was also underwhelming. My order arrived in a basic plastic parcel bag, which felt inconsistent with the luxury image promoted on social media and by influencers.

I regularly purchase designer and premium clothing, so I have a good understanding of what high-end products should look and feel like. Unfortunately, Alo seems to invest heavily in marketing and influencer promotion, but in my experience the product quality and overall customer experience did not match the brand’s premium pricing.

I will be returning my order and would not purchase from Alo again.

Service katastrophal!
Komme seit 2 Wochen keine Rückmeldung. Nie mehr wieder!

Terrible quality and customer service - will think twice before buying from them again. I purchased an item from one of their shops and after a few wears and washing per instructions, the seams just fell apart. I emailed customer service to ask for a repair or a straight swap and was told as I did not buy online and as the shirt was a gift they would not honour the faulty item repair or exchange. I would have thought that Alo should stand by their products and seek to repair or replace faulty items but they totally washed their hands of the situation, offering me a 10% discount if I wanted to buy something else.

Very disappointed with Alo’s customer service. I accidentally subscribed through the app while trying to access the advertised member discount and was charged $29. I cancelled immediately and contacted customer support on 06/05/2026 requesting assistance and a refund, explaining I never used the subscription and genuinely believed it was connected to the loyalty membership.

Days later and I still haven’t received a single response or acknowledgment from anyone. The app process was confusing and the lack of customer support has made the experience even worse. Customers deserve clearer information before being charged and at the very least a response when trying to resolve an issue.

As much as i love the brand. It is discriminatory practice to open up a 30% sale to only in app users when you darn well your app is only available to iphone users. So years of shopping with you guys to the toilet as us android users are left in the dark to fend for ourself. Boycott this brand! A sale should be fair across the board!

I've been on hold for 45 minutes now and nobody is answering the phone! I'm trying to contact them regarding an order and I was sent the wrong item in the wrong color AND size so now I am unable to get ahold of anyone so that I can receive the correct item. Alo Yoga literally has the WORST customer service. For how much they charge for their items I just don't get it. This is unacceptable and I would expect better customer service than this. Terrible!!