Allianz Assistance Anmeldelser 

I hold NatWest Black travel insurance (underwritten by Allianz). We booked our trip on 17/03/2025. Three weeks before travel, my mother-in-law’s condition deteriorated and she was admitted to hospital, so we cancelled and submitted full medical evidence.
Allianz refused the claim because a doctor had recorded a terminal prognosis on 07/01/2025 and a cancer diagnosis on 18/11/2024, saying this falls under their exclusion for close relatives with cancer/terminal prognosis in the 12 months before booking—regardless of whether we were aware.
We acted in good faith and only cancelled due to an acute decline and hospital admission. Allianz showed zero discretion or compassion and now say it can take up to 8 weeks to issue a final response letter.
Outcome: no payout, no goodwill, thousands lost. If you’re considering this cover, read the exclusions very carefully—especially around relatives’ health—because they will apply the wording even in end-of-life circumstances. Extremely disappointed. -1/5. (Claim ref: UK2025 8010398)

Made a travel/medical Insurance claim on 1st August 25, for my son who was ill on holiday upload ALL INFORMATION as required in the first claim after emails back and forth only to re uploading the same information as we did from day one only to be told a month later we need to make a new claim for a travel insurance refund only.
Obviously 🙄 departments don’t talk to each absolute shocking service.. Don’t use..
Claim No 2025/8207628
2025/7032651

The initial phone call to get our claim number was great. Lovely understanding staff. However when submitting the claim it became a nightmare. I submitted all evidence required but kept recieving emails saying more evidence was needed but no explanation of what they wanted. They ask you to email them back for more details but no response to your questions and you get the same email back. So I complained to customer service and started copying them into all emails where I just repeated a list of all the documents and resubmitted it all. It got sorted very quick after after that. It sent all evidence 5 times in the end!
Also they tried to charge us excess from the newer rates for 2025. Our policy was bought in 2024 so I mentioned this. They then tried to charge us excess per person but I provided copies of our policy which said the excess was per policy not per person as it was a family policy. Customer service responded immediately and have given me a "good will gesture" which magically is the same amount they over charged us by.

Read your policy, screenshot all evidence and copy in customer service and hopefully you won't be stuck dealing with it for months. We got it sorted in 4 weeks.

Is this the worst insurance company ever? It would seem so. They can’t get even the basic details of a claim correct, don’t respond, call you the wrong name, ask you the same questions over and over even though you’ve answered. Run in the opposite direction and avoid dealing with these pirates.

Took 5 months to settle claim, tried everything to avoid paying , delaying tactics saying they’d not received the claim, then the claim had been delayed between departments. They refused to pay for transport from the hospital ( other side of the island ) and final insult insisted on paying the the claim in £ when we’d payed in euros ! This was an opportunity to scam us as their exchange rate was massively loaded in their favour . Definitely wouldn’t use this company again

Cover and price for an annual travel policy were good. When unexpectedly diagnosed with cancer, I had to cancel three trips. I managed to cancel most aspects, except deposits so submitted a claim for only £416. Claim response was quick, but insurer said it was three separate claims so deducted £150 for partner and I from each, leaving just £18 to reimburse. That did not seem fair.

This company should be shut down. They are scammers who take your money and refuse to honour claims without giving a reason. I have taken my complaint to the financial ombudsman.... I'm sure I'm not the first

Utterly appalling - I recently had a flight delayed which meant that we could not get the connecting flight so arrived 28 hours later . Refused any claim because original flight was only an hour and a half late. Avoid at all costs .

Appalling Company- this company looks for every loophole it can NOT to pay out on insurance claims. Even when the claim is an honest one. DONOT use this company.

A completely pointless organisation.
Usually forced upon a consumer as part of a separate purchase, whose cost has been inflated to cover this outfit's lousy offering.
In the first instance they will fault to deliver the service contracted, in this case roadside assistance. The techs are ineffective, IT illiterate [tricky when relying on diagnostic laptops], and will complete the required paperwork necessary for the next stage of the job, especially if an alternative to the time to do that is knocking off early.
Then when the customer is further inconvenienced due to Allianz's negligence and files a complaint, they will selectively interpret said complaint to somehow construe completely different events, thus failing to acknowledge any error on their part.
When you revert to correct them, you will be waiting months for a response.
They get their money through third party contracts so absolutely no incentive to deliver the service as advertised, as their actual clients are not impacted by the dismal service.
Absolutely useless.

I'm pretty sure this is a scam company.

Paid for missed event insurance for festival tickets just in case. Unfortunately had a massive flood at work the week of the event so needed to stay home to fix that. Because the flood happened more than 12hrs before the festival they wouldn't cover. What the heck! Why offer cover if you don't cover. Total rip off. AVOID THIS COMPANY.
Also took them the best part of 4 weeks to tell me that I won't be getting my money back. Fuming!

My daughter had an ear infection whilst in Turkey. She required her ears examining, and flushing, and needed drops and antibiotics. I couldn't believe this cost a total of £850. Whilst away, I read the feedback on Trustpilot and was not filled with confidence at all about getting the money back due to have negative this was. I can honestly say the service I received since putting the claim in and the communication has been brilliant. I received the money back (minus the excess fee) and all within a week or so. Thank you, I will be using this company again!!!

Booked tickets for an event and paid extra for the insurance which was with Allianz.
Found out 50 days later got the good news that my partner was pregnant. Due date was right before the event but due to having c-section before, she would need to have c-section again, which is a long recovery time. Contacted Allianz as pregnancy was listed as covered and they said I need to fill out the claim online. Got to the final bit of the online claim form and it’s requesting 9 documents to be uploaded! Some of which I wouldn’t have because they’re irrelevant to pregnancy but I can’t complete the claim without uploading them all.
For a company to make it this hard to claim, it absolutely reeks of scam and I won’t be using them ever again

Air France lost my suitcase for 2 days. I open a claim to get 86 euro back for basic expenses, and I am still waiting for an answer (8 days after).

You’ll be on hold for 30mins they’ll take your policy number and mysteriously the phone will happen to cut everytime. They try to demoralise you so you give up with trying to get what is yours. Instead keep log and send them that as you’re entitled to any distress that they’ll put you through too.

Booked the insurance with Allianz
via Eurostar.
Our train to Paris from London was cancelled 3 hours before departure as a result of a fault in Paris station.
Due to the cancellation being so close to departure we were unable to cancel our hotel booking and thus were charged by the hotel. We were unable get to Paris
through no fault of our own. Allianz refused to cover the cost stating it was not a natural disaster. Awful, that such a large organisation acts in this manner. I would avoid booking this insurance. I’m shocked Eurostar has partnered with them. Book alternative insurance.

Phoned seven times to discuss a warranty insurance. Cut off seven times after being on hold for upto 25 minutes each time. Phoned customer services three times. Twice they redirected me to the original phone line where I was told that waiting time was 30 minutes each time. Third time I was on hold for 10 minutes and gave up. This shower wasted three hours of my day and I still haven't sorted the problem with the policy. Absolutely useless

Had an issue with damaged baggage, rang up this morning and spoke to a very rude woman who told me as excess was £75 and my bag was only £35 then it wouldn't be worth it. I didn't have a problem with this as I have made a claim to the airline but she spoke in a patronising and unhelpful manner. I was just checking to see if my policy covered this instead.

I said I didn't appreciate her attitude and wanted her name to make a complaint, which she didn't give.

Not happy with the attitude of the customer service of this insurer and she needs to be retrained on how to speak to people with a friendly attitude.

I purchased travel insurance from Allianz for a trip to Paris, which I had to cancel due to a medical issue — my doctor scheduled a routine follow-up for my cancer recovery on the very day of departure.

Allianz refused my claim, calling it a “pre-existing condition”. This was not a sudden illness, but a scheduled medical necessity. Their lack of empathy is astonishing.

To make matters worse, I was asked to complete endless forms, which were then changed, forcing me to repeat the entire process — all seemingly designed to delay and ultimately deny my claim.

This has been an appalling experience. I strongly urge others not to rely on Allianz. They will look for any excuse not to honour legitimate claims.

#Allianz #TravelInsurance #CancerSurvivor #AvoidAllianz #InsuranceScam

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Travel insurance through this company is not good, they charge £75 per person excess charge and wNt fully detailed reciepts and bank statements for items of clothing that got damaged, as shown with photographic evidence, obviously they try to make it too difficult to bother clsimi g, this insurance is part of Nat West Black account, a total waste of time, avoid at all costs.