Allianz Assistance Anmeldelser 

Terrible company to have dealings with. Booked event insurance but received no confirmation or policy. Company wouldn’t refund the money they had taken and kept fobbing me off by email and on the phone. I raise a dispute through my bank to chase the money.

Absolutely horrific experience with them. Do not ever go with this company if you have a choice, the only reason I have is because for whatever reason NatWest chose them as the reward partner (no idea why). They are slow to process. I cannot fit all of my justification and reasoning, etc in the box they provide so I email the full details to them immediately after, they then ignore the email entirely and deny the claim and are referring to specific parts of a policy document and intentionally leaving out the bits that I myself have pointed out in my email prove the claim hoping I don’t realise, but if they actually read the email theyd realise I have actually read the policy. They ignore any communication at all and fob you off with generic denials each time, in my case they’re trying to say the only possible way a travel insurance claim is valid is if someone has died, which is obviously a flat out lie and I’ve even pointed to the other reasons that are valid in their own policy document but of course, they’ve ignored my email so haven’t even seen it. My brother has the same policy with them and he was on the same holiday as me yet his was accepted and mine denied so clearly nobody dying hasn’t been a problem there. It’s impossible to actually communicate this to them either. Avoid this company like the plague, genuinely never had to deal with a more pathetic excuse for a company. I’m fairly sure they whole thing is a scam to be honest.

Absolutely poor service!!! Had a leak coming from a toilet. So I isolated the water inlet to the toilet to stop the leak. Called Allianz emergency home assistance who sent out a plumber. Plumber arrived and said he could not find a leak. He said limescale could have stopped the leak now. He then said if it happens again, call us out and he would bring a part to repair it. So when I got home, guess what?, the toilet was still leaking. I phoned Allianz again and was told that their plumber reported that the toilet is likely to have a cracked porcelain and that the policy does not cover replacing the toilet. I explained to Allianz what the plumber had said and that he was telling lies. Allianz said they go by what the plumber reports to them and would not take my problem further. I've taken the policy out through my home insurance with MBNA. So my challenge now is to try and stop this policy without additional charge to my home insurance policy.

Having read the reviews I was somewhat worried about my claim,2 week cruise to celebrate our Ruby Wedding,(40 years of hurt).
Initial contact was quite interpersonal ,they asked me how she was and that they are "so sorry",a not fit to fly note was issued 2 days before we were due to go,The information they required took a full day to collate,but with a great deal of support from TUI Widnes this was sent to them next day as I have time to do so,They surprisingly paid me out today,no email or notification,however from start of claim to full payout less excess of £150 combined and APD £30 my claim has been paid in full,11 days later,as a foot note,I keep my insurers Up to date with anything medically which changes with my wife and I ,I have previously claimed many years ago and as it was direct with the bank then,they paid the cruise ship directly ,same umbrella under the bank,Delighted with the service and many thanks.

Förtjänar inte ens en stjärna. Väntat i snart ett halvår på min skadeanmälan men inget händer. Inget telefonnummer heller och inga svar på mejl.

I emailed Allianz Claims on 29 June asking which documents are required to submit a travel cancellation claim. I have still not received any reply. My departure date is getting closer, and I am disappointed by the lack of communication. I only wanted guidance on how to submit my claim.

Put a claim in on 14th June, uploaded everything needed, and then on 22nd June had an email to say the claim has been accepted, then refunded 26th June.
Total of 12 days from claim to getting the money back, with no push backs on the forms uploaded. Will 100% be using again.

I would not recommend purchasing ticket insurance through Allianz Assistance.

My experience has been extremely frustrating. The insurance is marketed as a way to protect your purchase and get your money back if you cannot attend an event, but the claims process has felt like a never-ending cycle. Every time I submit the information requested, I am told that additional documentation is needed. After providing that, there always seems to be another requirement.

I’ve spoken with multiple representatives and have received different answers from different people, making the process confusing and stressful. It feels like no matter how much information is provided, it is never enough to move the claim forward.

My advice to anyone purchasing tickets is to be absolutely certain you can attend the event before buying, or consider reselling your tickets if your plans change. Based on my experience, the time, effort, and money spent on the insurance were not worth it.

I am very disappointed with the customer service and claims process and would not purchase this insurance again.

Do not buy from them they don't honor their T's & C's

Bought travel insurance through TUI in May last year for a trip scheduled for 16th July 2026
There were no pre existing medical conditions at the time of purchase.Unfortunatly one of the travellers had a stroke last month and when called to disclose it I was informed that Allianz could not include this medical condition on the policy, would not cover it, and that I was ineligible for a refund. This means the policy would remain active but exclude any claims related to this new condition.

However, the "Changes in your health" of the policy's T's & C's, it states that

"Alternatively:
• you will be entitled to cancel your policy, in which case we will refund a proportion of
your premium, providing you have not made a claim or intend to make a claim; or
• if you find alternative insurance to cover your trip, we will contribute towards the
premium up to the maximum we would have paid if you had cancelled your trip. The
cover under your policy with us would then end."

Had to buy other insurance from another provider as this one doesn't meet my requirements anymore

Had to cancel holiday due to illness, has been almost 3 months now since claim went through and have heard nothing. Still says under review. Won't respond to emails, just automated ones to say they will get back to us as soon as possible. Insured through bank so will contact them now but not hopeful.

Such a poor customer experience.

Initially a screening / triage call with the AI assistant who did not hear several responses (keypad!), then proceeded to give me the wrong advice as to whether something was covered.

Then put through to a real person who said initially it was covered, but then when questions as I wasn't sure, decided that it wasn't covered.

Then went through the feedback, I was happy to leave feedback.... got to the lovely bit where it says if you'd like to leave more feedback... started speaking and within 1 second it cut me off saying thanks for the feedback.

Such a poor implementation, such poor communication. Thank god I don't have to claim anything.

Reviews are supposed to be honest and factual and this will be the case with this review.
I had to make a claimn following an accident whilst on holiday. It did not start well, as submitted the claim, received the auotmated response, stating 5 biz days to respond - 5 days passed and nothing, so emailed to Customer Services - received another automated response, again stating 5 biz days to respond. Can not recall how long it took for them to respond but it was far in excess of 5 biz days - this is LIE number one
The claim was settled but was told it would be the travel part only as the accomodation part of the claim was dealt with by another dept. NB - an excess was deducted from this part of the claim. I questioned if there would be another excess for the accommodation claim and was told NO, there is only EVER one excess taken from a claim.
The accommodation claim followed the same path, email in, get auto response, 5 biz days, 2 or 3 or 4 or 5 times until I call in. The agent I talked with took my details and my complaint (as it was now a complaint) and told me, he would deal with it and also told me, there would be excess deducted from this part of the claim, despite what I was told - LIE number 2
Weeks passed and nothing was happening so I made contact with the CEO of Allianz UK to escalate my issue as well as contacting the Financial Ombudsman. A few days or may have been weeks, as I was loosing sight of all the delays, I called in to Customer Services and after a long protracted and heated call with an agent, was told they could not transfer my call to a Supervisor or Manager as their systems did not allow it - once I mentioned the Ombudsman and their CEO, I was transferred to someone more senior - LIE number 3
The Manager I spoke to was understanding on the need for someone in Allianz to take ownership of the situation and see it to closure. I was told my case would be passed to the Complaints team and that I would get an email confirming all of what we discussed on the phone- that email arrived.
Some days later I received an email with a Final Settlement Letter - let's just say it is Final from their perspective but in my working in Customer Service for over 40 years, a case is only closed when there is agreement from all parties - its called CUSTOMER SATISFACTION.
I was offered a sum of money as compensation, £200 but the fact I had to pay 2 lots of excess meant the net amount of Compensation was in fact £50.
If you have a choice of Insureres, DO NOT USE ALLIANZ

Called assistance on 25th May 2026. Said they could not find my vehicle on their records. Nothing new, they always do this but eventually find it. Assistant said they would call back. No call back. Phoned again but no answer after 30 mins. Ended up phoning RAC and joining them on the spot to be recovered home. The assistant had basically deserted us. Left me, my wife and daughter stranded with no call back. Daughter has medical issues so had to be collected. Hope he sleeps well. Disgusting behaviour. Next day tried to call again, but same...could not find my vehicle on theory records. tried to call customer complaints, hold for 10 mins then cut off. Several times this happened. Sent email and still waiting resolution. Very quick to take money, but when help needed nowhere to be seen. Looking at the reviews, I am not alone. Do they care, not by theory lack of response to previous reviews. Totally disgusted, leaving people stranded miles from home.

In. Reality it’s zero .
As a Lloyds Bank P. Account Holder the 3 insurances are included in the Pack.
I subscribed for at least 9 years now , and the services is out of Standard of unprofessional Travel Specialist gaslighting, not caring at all an such procrastine of cases, without reading nothing .
Why the Trust NatWest Lloyds Bank & Bank of Scotland have a partnership with Clowns bad payers : Allianz Insurance take your money and do nothing more, you are there under skills employees ?
The reality is to bay you back a minimum late and late, but there is no
One insurance .
You want only to be Paying back for a service, just emailing you , the phone is an extra .
And enough is enough it co It could interesting to release their methods in Press.
Allianz Insurance as nothing to do with Banking Standards

Took 24 hours to get car recovered 2 miles to house after unable to start at petrol station pump. Wife and kids sat in car for 5 hours on first day waiting for recovery or attendance. Kids had to be collected by family member. Then sat with car another 4 hours in unbearable temperature. For no one to attend. Said some one would come out and recover car and take to specified address. 3 phone calls later after agent were chasing up and did not return calls as promised!! I was then told the car has been attempted to and even given the time they attended!!! Complete lies as no one attended. Then on next call told the breakdown said the car wasn't at the specified location that I had given!!! Must think customers are stupid to lie like this!! Car was finally accessed and then told her would get the car towed to destination. 2 hours later another technician arrives to look at the car!! Only for the keys to now have gone missing . Then after hours of trying to get in contact with the recovery company it's then stated he left the key on the car roof! Oh dear what a shambles. So another 7 hours in baking sun and the car is still broken down at the forecourt pump! So for a lady to be in this position for all this time over 2 days is completely unacceptable. I can't wait to see what the outcome of this drama will be after a formal complaint with this company. Someone needs to get a grip before someone dies from incompetence. Very very mad that I've had 2 days of hell

Fraud company. Just keep taking your money and when it comes to claim refuse straight away. Guys don't waste your money and find a genuine insurance company.

Our Gold account included travel insurance that we had to use on a recent trip. Handled by Allianz Global Assistance, it was useless both from an assistance and a coverage point of view. I was encouraged to pay and claim and was only told I wasn't covered once it was too late to do anything about it. Despite calls being recorded by Allianz one crucial call - when I was lying on a trolley in hospital in France - has conveniently gone missing. Worse than useless - stay away! (review also placed with Lloyds Bank)

I'm sorry I didn't read these reviews before I booked concert tickets through Ticketmaster as I booked early I thought I would pay extra for refund ticket protection what they don't tell you is that they run through a third party broker company ( Allianz ) this company needs seriously looking into regards paying out ! I've been trying for over a month try to get my refund I've sent them all proof of purchase etc and proof of my hospital admission and discharge papers for the missed concert...they just don't care and treat you as your are an idiot this company are scammers,I won't let it drop until it is resolved please avoid insurance with this company!!

Dreadful claims system for tickmaster claim due to ilnees. The page spun me in circles five times. My next move is to contact radio four you and yours consumer prigramme

I had bought tickets to a concert as an early 70th birthday present for my brother but unfortunately died suddenly. I contacted A A re my event insurance and provided the evidence they requested. Surprise, Surprise......they will not pay up as I purchased the tickets from the venue direct and not through Ticketmaster although AA were quite happy to take my money at the time. The claims process seems designed to wear you down and give up. Letters and responses appear AI created and no one will put their name to correspondence. Mind you , I'm hardly surprised as I would not like to admit that I work for these rip off merchants.