Allen Ford UK Anmeldelser 

Recently bought a new car from here. Really smooth and informative process. Dylan was particularly exceptional, customer service was great and kept me informed with every step of it all. Would highly recommend

Bought used Focus ST all the way from bonnie Edinburgh.

Had been looking at an S3s M2s and RSs before seeing the mk4.5 Focus in the flesh. Had a few unsuccessful attempts before finding a couple I liked. I dealt with a gentleman called Dylan who was incredibly responsive to my various queries and concerns including photograohs etc. Buying a car 340 miles away has that effect. Nothing to worry about in the end. Finance and deposit sorted and car delivered promptly. The car did arrive with kerbed wheels in part due to the severe weather the logistics company dealt with. Ford and the comoany covered that cost. My drivers window was also fully open and unable to close during said severe weather but my local Ford at Sighthill in Edinburgh fixed this within a couple of hours to keep me dry and then replaced everything the next week. I also had to the 2nd year service a week after getting the car (oil change etc).

Car is immaculate though and the thing IMHO that sets Ford apart from other dealers is the customer service. Between my local team and Dylan at Allen Motorgroup I'm in safe hands. I was put off the Audi by previous experiences at Edinburgh Audi and their customer service specifically. They seemed genuinely disinterested. I had a B8 RS4 previously and had moved to a new kuga for some space for my family. So I had no issues in buying a fast car but they were hopeless.

Soon as I mentioned the wheels Dylan confirmed they would cover the costs.

Regular updates from day 1 with Dylan on the car and finance etc.

I'd have no issues dealing with Dylan again and will recommend him personally when friends are discussing a new vehicle.

Always quick to respond and nothing was too much effort even after the vehicle had arrived and been paid for. I've got OCD so I can definitely be a pain!!

Cheers!

Thank you to Dylan Chuter salesperson.
I bought a new Puma and he was brilliant making the purchase so easy and flawless.
Great way to buy a car and he was always at hand for any questions and to provide help. Love my car and would certainly buy through Dylan again. Massive thanks Dylan 😊

Sid (Rahman, I think) was probably the best sales person I've dealt with. He was personable, good at answering questions, dealing with concerns and willing to go the extra mile. A big improvement on the past at the Northampton showroom. Acquiring the car I wanted, test driving, doing the deal all went according to the plan. The inevitable pressures to buy, but all pleasantly done. Thank you. Would just be nice if other people in the showroom acknowledged you when you walked in.

Did a deal on a new Ford with Wayne at Allen Ford..

Process very smooth and hassle free handover / delivery..

This is our second car bought with Wayne so a solid , consistent service

A great experience buying my new Ford Puma. Wayne Stuart could not have been more helpful. Communication was great. It was all very smooth and simple. The car was delivered to my door and my old car collected on time within 2 weeks of my first contact. An excellent service.

This week I purchased a Fiesta Active, Unfortunately I was unable to pick up the car on the planned date as I was in hospital. Francesca Miller, the sales consultant reassured me that this was no problem and indeed it was not. The trading in of my old vehicle and purchasing of the new was handled by Francesca in exemplary style. She is a credit to Allen Ford.

A great experience buying my car from Allen ford,thank you to Dylan Chutter for making the buying process easy and hassle free from start to finish. A credit to your business.the car is superb.

Me and the wife went to allen ford in coventry for a new car. We was approached by salesman Paul Thomson who went above and beyond to help us get the right car he was pleasant and polite,We picked our new kuga up on 28/6/24,love the car and paul showed us everythink on car 10/10, P,S, Paul makes a lovely cuppa.

Bought a 2019 Ford Kuga with 9k on the clock back late 2023. The engine stopped firing last weekend. Was told by two separate mechanics/garages that the engine was bad and needs to be replaced asap. Paid over 22k for the car. I’m now stuck without a car and trying to get the insurance to sort this out. Will never buy from Allen Ford ever again

Been buying brand new fords since 2006, this is my 11th. The experience I had with this dealership is totally disgusting, they answer your phone calls every time when you are buying the vehicle but once transaction has gone through all you get is the person you are dealing with is not in today. Car arrived with dent in door marks on bonnet , media system faulty. Rusty screws put in rear number plate. Complaint has been filed with ford motor company and ford credit who are sorting out compensation with me. You have been warned. I wouldn’t use these if they were the last Ford dealership on earth. This car was supplied by the Swindon branch but sold by Northampton branch both totally useless

Allen Ford, Northampton.
Recently bought a Ford Puma ST Line Vignale 155 DCT in Fantastic Red and we are delighted with the car and the service we received from Syd. He did everything he could to make the purchase fuss-free and efficient, the car was ready and immaculate when we arrived to collect it. Thanks Syd, you were great.

All good until the purchase is complete. The vehicle arrived and was discovered (a short while later) to have electrical issues and bodywork damage. Absolutely no response to repeated contact attempts to the dealer. Disgraceful.

Allen ford Northampton. Terrible customer service after the sale is completed.any issues with your vehicle and they'll just keep fobbing you off until the right to return window is closed. Roof liner hanging down at rear of vehicle wire coming from rear hatch clearly installed incorrectly after numerous emails still no further forward. I would recommend buying elsewhere.

I bought my new Ford Transit Custom Nugget Plus from Allen Ford in Swindon, and whilst there was the odd mark to touch up, Jamie in commercial sales, did an amazing job of committing to getting things sorted and ensuring I was 100% happy. Far to often folks are quick to complain, but give Jamie and his team the dues, they kept to the timeframes and provided my partner and myself a vehicle we can build some real memories in. Thanks

Found scratches on my car door, after a MOT and free car wash. This was at the Romford Branch - Justus Lane. Wouldn't recommend them, period.

Delighted with experience at Allen Ford Northampton in March when I purchased my new Ford Puma. Syd was fantastic from start to finish and made the whole process very easy. Would definitely recommend.

Been dealing with my local branch in Stoke and the service levels were dire. Organised a new Mach e via this company and from price to delivery the communication was fantastic.

Allen Ford charged me £150 to give my Ford Ranger a quick wash. I took it in with engine maintenance light on and an intermittent problem with adblue. I wasn't expecting a repair but was hoping for some sort of indication as to what would need to be done. They didn't even bother with diagnostic report. Suppose I should feel lucky that they at least gave it a quick wash.

Fantastic service beginning to end. Could not have been more helpful and a great truck just delivered. Will definitely use again