Allbrands.com Anmeldelser 

In a nut shell... all details listed below.

Kathleen Hermann


Wed, Oct 22 at 11:02 PM

This was a misserable experience. Twice they said my item had been delivered, but I never recieved it. I will never buy from them again. Below is the conversations I had with A

On Wednesday, October 22, 2025 at 10:57:25 PM PDT, Kathleen Hermann wrote:

Allbrands.com
−$30.00
August 25, 2025 . Payment
Split Payment
Split Payment
Paid with
VISA Debit Card x-1644
You'll see "PAYPAL *ALLBRANDS" on your card statement.
$30.00
Ship to
Transaction ID
52A2939554455292S
Seller info
Allbrands.com
866-255-2726

Invoice ID
2882769
Order summary
AllBrands.com Order #2882769
$30.00
Total
$30.00
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If Allbrands.com is unable to help, you can file a case in our Resolution Center by February 21, 2026. You may be eligible for Buyer Protection

Allbestbrands.com have been amazing, they were very helpful.
I ordered a powder milk and I was in a big hurry, but unfortunately they don't ship to Jordan, so I asked to ship it to the UAE and then I was going to ship it to Jordan, but I decided to contact them on WhatsApp after I made the order, and the made my whole week, the shipment was going to take 20-30 days to reach me, but I received it in 7 days (5 business days), no extra charges, no hussle, plus that they gave me a discount code.

Thank you allbestbrands.com.

i ordered machine almost $2000 february 29.2024. i didn't receive shipping email confirmation. I tried to call several times already they said they'll call me back but never. I'll cancel my order if They're not shipping yet
..Please cancel my order

Purchased a printer and did not do as specified during purchased. Contacted customer support to begin process of a return. It has been over a month and I'm still in line to be reviewed. This is a $1K product just sitting here. This is not how service should be run. Need to hire additional people in the returns department for reviews. So now I can't purchase anything to replace it because I don't know my status.

Ordered a piece of equipment over $3000. Didn't get any tracking information. Took 3 weeks to ship very poor service. Will not purchase from these people ever again. In the end, I did get a good piece of equipment.

On July 9,2023 I placed an order with Allbrands for 3 items. On July 12, 2023 I was notified that the primary item was unavailable and my order was being canceled. On July 18, 2023 I requested a refund of the canceled item as they had not credited back my card. 2 emails later I still have not received the credit for over $100.00. Today is July 21, 2023. UPDATE:refund of $104.74 was submitted and showed up July 22, 2023. I was refunded $4.75 out of $19.36 shipping. This means Allbrands charged me $14.61 to ship one CD. Seems pricey to me. Still not satisfied with service!

I wish I had found these reviews before I made a purchase. I ordered Grace 2" quilt clips and thought the company actually had them when I ordered. I ordered them on 11/24/22. I received Grace 1 1/2" quilt clips on Saturday 12/3/22. I tried to call when I received them, but Allbrands does not answer the phone on the weekends. I finally got a hold of someone on Monday. I was told that Grace ships the items and they would have to contact Grace to schedule a return and then they would email me. I called today 12/7/22 because I have not received an email. The customer service agent told me that they have to get a hold of Grace to schedule a return and would email me when that happened. I asked how long that will take. I know it will depend on various situations but was wanting an idea of how long it has taken in the past for others. The custom service representative literally spoke to me very slowly like I was stupid and repeated that they have to schedule a return from Grace and would email me. I do not know if I have to return the 1 1/2" before the 2" will be shipped or even low long it will be before they let me know. I can understand that accidents happen, and the wrong product gets shipped. But I do not appreciate the way I was spoken to for trying to figure out about how long it will take to fix the mistake. I will never buy anything from Allbrands again because of the customer service I received.

I put in an order from ALLBRANDS and one of the colors is supposed to be LAVENDER, the color I received is more like copper. I have sent ALLBRANDS 3 pictures now over 5 days, and they clearly do NOT want to replace it. They keep asking for different pictures with 36 hours between each email. Clearly the company is a ripoff!!!

Shady, unscrupulous business practices. I ordered the wrong item by mistake and cancelled my order within hours. My order had not shipped yet. My cancellation seemed to be hung up so I emailed AllBrands days later and was told it was shipped already and to just refuse shipment and you'll get your refund. It was shipped days after I cancelled (they do NOT accept cancellations). Did I get my refund eventually?? Yeah, after they scammed me out of shipping charges both ways even though it hadn't left their warehouse as well as a hefty restocking fee. Reputable business do not engage in these shifty, clandestine practices. And AllBrands is certainly not a reputable business.

This company is a fraud!!!!!!! DO NOT ORDER ANYTHING from them!!!!! They are liars and you will not receive your items even after WEEKS of promises.

Not sure what happened to this place.When we first started dealing with them they were really nice.THEN in September of 2021 we went there with one of our machines and it was like another place.The warranty company wanted specific information on the charges as I certainly understood why.They charged us more than $300.00 dollars for just leaving the machine in the store.That didn't sit well with the insurance company as they did not( as I) understand how could you charge a price before the machine was examined.When we asked for the specific info that the insurance people wanted,we got a nasty snipe response."I'mma do it the way I been doing it".Their behavior was MOST unprofessional and I will BET if this continues they'll be short on business soon.A note that this is the short story.We plan to pick up our machine tomorrow and bring it to a more professional place in Covington, that has stated that they don't do business in that manner.They'll give us a price once the machine is examined. AGAIN,this is the short story.

Purchased a pocket frame, hooptech product, in may, and today the screw started not to hold the merchandise. Working on a project for wedding that is due on Tuesday. Called Allbrands, they wanted me to send a video so that they can submit to hooptech. All good. In the meantime, I placed an order for another one with overnight delivery ($69.00) . Right after I placed the order, I received an email from customer service that they can do a $20 coupon for the new order. Which is ok. Once they heard that I already placed the order , they said they can not manipulate the already placed order and They cant make sure that the item can be shipped today.
If you are selling another company products, you have to take a bit of responsibility and be able to use your connection with that company so that this item ships today. If you have no connection or relationship with them, do not sell their items. Super upset.

I agree with other comments about communication, it's horrible. I placed an order on 8/3. The warehouse showed it was received on 8/11. I called with no help, sent an email to customer service was told the unit in the warehouse was committed. I sent a screen shot of the order that stated is was in the warehouse. I was told on 8/11 it would be 2 weeks to ship. I was told yesterday 8/23 that it would be 2 weeks to ship. I can't understand why it is taking so long. I can't understand the communication confusion between All Brands employees. All I want is to have my machine shipped. Be CAREFUL

I have the 770 machine that I bought in 2013 and did a review for some other brother brand product that I had recently purchased from AllBrands and that prompted a call from the AllBrands store in Metarie. I stated to the lady that I was looking into purchasing a newer embroidery machine. My 770 I bought online, along with other things like thread and bobbins. I stated to the lady who called me what I wanted the newer machine to do specific things and she adamantly told me that the 770 does that. My 770 is still in perfect working condition and I KNOW FOR A FACT it does NOT DO that so I looked on like for about a month and at various places and finally found the 800. It's PERFECTLY GREAT, for my business to progress even further than before. I did go into the Metarie store only because I was in the area, but my plans was to go to the Slidell store to buy the my new machine. But thanks to Ms. Javonda who was in Metarie on that day, I have my new machine. Thank you. I did however want the additional hoop for the hats. Which online stated that a certain hoop went with it and it didn't. Had it ordered it online it would have been incorrect. I did state to Ms. Javonda that I was going to come to her store to purchase my hat hoop and I will as soon as I get that chance she was VERY HELPFUL. But, by not being able to purchase the hoop I also couldn't use the coupon either.

I am a beginner at machine embroidering. I went to the store in New Orleans where Jasmine was exceptionally patient and showed me how several machines worked. I chose one and paid for it, but I had to wait a few days until mine came to their store. From the afternoon when I bought mine to the next morning, I received an email from all brands with the same machine on sale for $100 cheaper I called and spoke with a manager who understood my disappointment about the price difference. She gave me $100 in store credit to make up for the discrepancy, which I was absolutely fine with. THAT’S how a company should do business! Thank you for working with me!

Communication was awful. Did not receive my package and so I called and was told they would make a claim. No communication- I called back and was hung up on I received an email with a lie that it was delivered to a business and would be redelivered. Total lie. FedEx had a different story.this company never has tried to find my package! Would never recommend this company to anyone. Horrible

Staff was very helpful and knowledgeable. First time sewing machine buyer, in New Orleans.

Julia Leamon
Jul 6, 2021, 4:20 PM (9 hours ago)
to Trustpilot

Yes I see. Allbrands still continues to lie. They did not offer me anything that didn't cost me money. They were not will to pay anything. It cost me $200 to send it back to them. They are charging me a restocking fee. So don't buy the Brother SE1900
from Allbrands because you might get the one I had. Mr. John the CEO of the company is full of it talked to him personally, that did no good. Was told a bunch of hot air. BUY FROM ALLBRANDS AT YOUR OWN RISK!!!!!!!

So been shopping around for sewing furniture...
Made up my mind about what I was going to order.
Had even spoken to Nathaniel and asked questions over the past week. Wasn't clear on lift-gate delivery.
Go to ask about purchasing an insert for the furniture today, and BANG, the product is no longer offered. The MFG has discontinued it. Thought i was buying from ALLBRANDS.COM. Up until I started the chat on ALLBRANDS.COM, it was there. It was there when I clicked add to cart...but BANG it is gone.
BAIT AND SWITCH, MISREPRESENTING ITEMS.

If I could give a ratings -0, I would. I feel like the new machine was a 2nd or a return sold as new. Had various problem and within 14 month the machine was into their repair service at least 8 times. They were not supportive at all. Manufacturer had to intervene.