Dropped a friend off at T2. Paid the £5 parking charge within 15mins of leaving the airport by debit card. APCOA decided to take the money 2 days later and sent me a £100 fine (reduced to £60 if I pay... Se mere
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Avoid this company! We had the great misfortune to use a company called Secure Airport Transfer Ltd for meet and greet at T3 Manchester Airport. They are dreadful! They were late "meeting and gre... Se mere
Do not pay in advance to park at P14 and assume that you will easily find a place to park the car where have paid to - over £140 in my recent case. Mid morning Tuesday 19th May. Hardly peak travel tim... Se mere
Dropped off terminal 1 in May not longer than 5 minutes barriers not working so recvied the option to pay or £100 pound £60...paid the amount about £5 to £6...Aug no barriers stay no longer than 5 min... Se mere
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Grim
Used this company from Manchester Airport. Never again. I would sooner push my car home myself.
We landed on a late-ish flight with two tired young kids who had already reached DEFCON 1 levels of exhaustion. All we wanted was to get home, get them in bed, and pretend the holiday washing didn’t exist. Instead, we stood around in a car park for almost an HOUR waiting for our car to reappear from whatever mystical quest it had clearly been sent on.
Watching other people drive off happily while you’re explaining to a six-year-old for the 14th time that “yes, the car is coming” is a special kind of character-building experience.
Then on drop-off for our return flight, my partner accidentally left medication in the car. Cue instant panic. We rang them straight away. Now, knowing full well they have drivers popping back to the airport every 15–20 minutes, and happily offering a generous tip to the Good Samaritan who could reunite us with it, we expected at least a shred of flexibility.
Nope.
£43 to bring the car back.
£43.
For something that was practically doing laps of the airport anyway.
At that point I wasn’t sure if we were retrieving medication or purchasing a small island in the Caribbean.
The whole experience was chaotic, stressful and unnecessarily expensive. When you’re travelling with kids and tight flight times, you need reliability — not a suspense thriller.
Will never use this company again. I’d give one star, but only because zero isn’t an option.
Do not use Secure Airport Transfers…
Do not use Secure Airport Transfers they drove my car 81mph in a 50 zone - I had to spend the next day proving to my insurance company that I wasn’t driving as I nearly lost my insurance
Not professional at all beware
AVOID AT ALL COSTS
If you want hassle free meet & greet at Manchester aiport. Do not use this company. Called them 30 mins before getting to the car park, to be told the driver will be waiting for us. Got the car park, there was nobody waiting. I had to get my husband to check our luggage in whilst I waited. I called to chase up the driver, only to be spoken to by a very rude man who put the phone down on me, I was texted to be told the driver is on his way and was stuck in traffic, 50 mins later he finally showed up, no apolgy for the lateness. On our return I called to let them know I had my luggage and where did they want me to meet. Only to be shouted at that I needed to text my booking refernce number. They called back to say they had found my car and it needed de-icing. 1 hour after the call I called back chasing up where my car was, as I know it does not take 1 hour to de-frost my car, I was shouted at again that it was being defrosted and will be with me shortly and to go the the car park. Walked to the car park, my car turned up and I had made a note of the milage before I dropped it off and it had only done 1 mile, my car smelt of de-icer and was very cold, no way had my car taken so long to de-ice. Not one person at this company can give you a honest answer. PLEASE AVOID AND DO NOT WASTE YOUR MONEY.
Parking in the drop off zone
Parking in the drop off zone, received a £100 fine for non payment. No barriers, obvious signage or QR codes about payment. Not sure what it was like before but this just feels like a money making operation. I was literally in there for 2 minutes and 20 seconds, feels like a rip off. I will be reluctant to use Manchester airport and it's parking services again. A scam
Avoid this awful company
Avoid this awful company. Followed their instructions and after 30 minutes phoned to ask where the car was. Received a barrage of foul mouthed abuse. And they threatened to keep my car. Eventually got a text saying the car had been left in a completely different car park level. When we got there no one was with the vehicle and the keys were left on the windscreen. Shocking service
DO NOT GO WITH SECURE AIRPORT TRANSFER…
DO NOT GO WITH SECURE AIRPORT TRANSFER LIMITED. Scam company! They make you pay upfront, they meet you in T2 multi story, make you pay the short-stay fee of £8 by cash then they disappear off with your car (probably to a dodgy/ illegal location) and bring it back, hurling abuse at you over the phone. Made Racist comments too. Completely independent from airport so no accountability. Shame on Manc airport for allowing scammers to access the car park.
Utter chaos getting into T2 car park to…
Utter chaos getting into T2 car park to pick someone up . Had to get out of car to find my passengers who had trouble finding the car park. They are elderly and couldn’t see my car. Very stressful knowing you only have 15 minutes to get in and out. It doesn’t state clearly how much extra you have to pay if you go over the 15 minutes.
Having to pay online is just another money making ploy hoping people forget or are just not able to do it . Why is it free to pick up people in lots of airports abroad but not here ?? Ridiculously expensive amount to pay . There is no alternative apart from public transport if it goes to your area . You’re hands are completely tied , no competition so the company running this highway robbery are quids in
Pickup at T2 west is a charging area
Pickup at T2 west is a charging area, but with NO barrier or gate to remind visitors to pay. The signages are not easy to see. Why making a trap? People are usually expecting a gate for chargeable parking. On the other hand, when there's no gate/barrier, it will be usually considered as free. It's easy to find a way to remind visitors, but they chose not to. God damn this management team.
Fleecing cowboys
Be warned if you're picking up from manchester airport T2. I went recently, the traffic was chaos, took 45 minutes to get into the pick up zone.
And now I find out (too late from a friend!) you need to pay online by midnight the following day otherwise you are fined £60. I don't recall seeing any signs, although the stress of trying to get in there might mean I missed it.
Penalty on human mind weakness
What a brilliant idea to increase the profit of a company using the weakness of human mind, the forgetfulness. Once you left the area, our mind will set the task done and wipe out memory until you received a penalty bill. This is an awful experience, but can we say no? Yes. We need options. Always have choices. Pay at kiosk on site or by mobile phone with a big QR code sign. I would like to pay the penalty if I do not pay at once, because this is a deliberately fault.
Can’t give zero stars
Can’t give zero stars
We booked to get from the Double tree to T2 for 0745. At 0815 we made alternative arrangements due to the vehicle being very late. At 0825 we had a text saying that the vehicle was 7 mins away. Rubbish service don’t bother save your money
Have received very high charges TWICE…
Have received very high charges TWICE in the past 2 months. Once forgot to pay the £6. 50 that day as didnt have easy internet access so was given £60 penalty and the second time i logged in to pay on time but was told that since i was 20 seconds over the 20 minute pick up, I will get a letter with a charge for £25 in the post and should pay it then! When the penalty letter came it was for £60! Proper rip off!
dont stay more than 5 minutes
couldn't find price of drop off on airport website, didn't know that over 5 minutes even more expensive than the £5 rip off
Barrierless system = more inconvenient
The new system at drop off is quite bad. I definitely preferred the barriers, because you paid at the time. It only gives you until the next day to pay, and there is no way for a reminder, so I suspect a lot of people will forget. The fine is quite steep, and while it is reduced of you pay within 14 days, it's 14 days of issue, not 14 days of receipt. I received my letter a full 10 days after it was issued. I suspect this, along with the whole new system, is deliberate: when people forget, you get 10x the money you would have gotten if they were able to pay on site. And if the letters arrive late, it means people may not be able to pay the reduced rate on time, and will be forced to pay the full £100.
Do Not Use, SECURE AIRPORT TRANSFER LIMITED,
SECURE AIRPORT TRANSFER LIMITED,
Do Not Go With This Company.
Got a £100 fine for picking up car (When paid for drop off and pick up) with this company.
Misleading information!
I dropped off at terminal 2, not even there for a minute, no barrier or signposts at drop off zone stating 'no parking'!! A few days later I get a fine through the post, £100 pound fine or pay £60 if you pay within 14 days. Whoever is in charge of the 'private land' as you call it( thought it was an airport??) Please don't bamboozle drivers with misleading information. Put a barrier payzone as we leave the drop off zone, I don't mind paying the £5 to get out....it's quite simple! But instead you decide to rip off the public, disgusting way to treat motorists! As you can see, every review has one star!! Should be zero stars!! I won't be using Manchester Airport again!! Liverpool Airport from now on 👍
Do not use express parking x
Right where do I start this parking service is false advertising as they call it express but you have to wait a hour before they come and pick you up. Last night my daughter and her family 2 kids came back from holiday and was early hours of this morning when my son in law phoned them up to come with his car they were horrible stating he swore at them when he was actually talking to someone else so the guy on the phone threatened to sell his car and told him "I will definitely take an hour now " my daughter her husband and 2 kids were freezing cold . I think it's disgusting for them to treat people like this please do not use this service go with jet parks they don't threaten you x
It took ages for pick up from the airport …
It took ages for pick up from the airport. We had to ring three times and each time the person that answered kept saying the driver was on his way. We waited for pick up for 46 mins. Will try another provider next time.
Absolutely disgraceful and no ethics
Absolutely disgraceful and no ethics. When you go under the barrier if you turn around and come out without even parking they still hit you with a £6.40 charge. They won’t lift the barrier and they threatened you with all sorts of things like keeping your number plate to the police et cetera. Absolute scumbags. I hope there’s a nice warm place in hell for these people!!!
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